A QUESTIONS AND ANSWERS APPROACH TO A+ IN COM
312 EXAM.
social exchange theory
we examine our relationships and assign a value to them based on the number of
perceived costs and rewards.
how many costs vs rewards are there in a relationship and weigh them
we use comparison levels to determine satisfaction levels
power
person’s ability to influence behavior, thought, or feelings of others
3 principles of power
1. ubiquitous : its everything
2. interpersonal: not something within a person, but between people
3. dependency: we rely on someone for something, the more were dependent we are
on someone the more power they have over us
orientations to power
1. distributive: control or aggression over others
2. integrative: stresses joining forces with others
3. designated: stresses giving power to others
_____ is the communication behavior people use based on how they analyze a
conflict situation
Conflict management
1 points
Chris and Pat finally agreed on a house to purchase. Now, however, they disagree
on whether to take out a 15-year or a 30-year mortgage. This is an example of
incompatible means.
Reframing what other people say during conflict can help change the tone and
move it toward a productive resolution. All of the following are good reframing
practices EXCEPT
define the names others call you during conflict.
All of the following are included in our text book's definition of interpersonal
conflict EXC
312 EXAM.
social exchange theory
we examine our relationships and assign a value to them based on the number of
perceived costs and rewards.
how many costs vs rewards are there in a relationship and weigh them
we use comparison levels to determine satisfaction levels
power
person’s ability to influence behavior, thought, or feelings of others
3 principles of power
1. ubiquitous : its everything
2. interpersonal: not something within a person, but between people
3. dependency: we rely on someone for something, the more were dependent we are
on someone the more power they have over us
orientations to power
1. distributive: control or aggression over others
2. integrative: stresses joining forces with others
3. designated: stresses giving power to others
_____ is the communication behavior people use based on how they analyze a
conflict situation
Conflict management
1 points
Chris and Pat finally agreed on a house to purchase. Now, however, they disagree
on whether to take out a 15-year or a 30-year mortgage. This is an example of
incompatible means.
Reframing what other people say during conflict can help change the tone and
move it toward a productive resolution. All of the following are good reframing
practices EXCEPT
define the names others call you during conflict.
All of the following are included in our text book's definition of interpersonal
conflict EXC
