A QUESTIONS AND ANSWERS APPROACH TO A+ IN COM
312 FINAL EXAM.
When Lisa says to her husband "you'd make a lousy father," she is
communicating which type of hurtful message?
Evaluation
Emotions are
neither "good" or "bad;" they just "are"
From a competitive approach, Principled Negotiation may appear weak.
According to the authors of your text, strength or toughness comes in the form of
firm flexibility
Which of the following is a misconception of emotion in conflict
Emotions hinder good decision making
Which of the following is NOT necessary for an effective apology
Promise of not engaging in the offensive behavior again
Luckily negotiation is similar in all cultures so once you've learned what is
negotiable in one culture you'll be ready for other cultures
False
Which of the following is NOT true of competitive bargainers
They will recognize and enhance interdependence
Because anger is such a negative emotion, you should never express it
False
Which of the following is a potentially constructive way to balance power in a
negotiation
Hiring a meditator to help you
Which of the following is a potential advantage of using adjudication to manage
conflicts
Power imbalances may be corrected
Which form of alternative dispute resolution gives parties the most control in
determining their own solutions to their conflict?
Facilitation
, Which emotion has been termed the "moral" emotion?
anger
When authority listens to both sides of a dispute, questions the parties to the
conflict, and then render a judgement that both parties have agreed ahead of time
to accept, which of the following intervention strategies is at play
Arbitration
A person who is caught up in what has happened to her or him and uses the
story to get sympathy from others may be caught up in the eddy of
Victimization
Individuals are more likely to renegotiate a relationship through forgiveness when
they know which of the following
There is essential agreement regarding nature of violation, other has acknowledged
hurt, apology is included and other is willing to apologize for the offensive behavior
Mediators need to be content experts in the area of dispute
False
Which of the following is not a limitation of mediation
It requires the parties to be involved in their own decision making process
Feelings rise from a generalized state of arousal we call emotion
True
Lori traditionally hosted thanksgiving dinner at her house for 10-15 relatives.
Rarely did the guests help her with anything or say thank you. This went ok for so
long she resented hosting dinner. This year she assigned each person to bring a
dish or do a task. A few guests opted out but the remainder came to dinner and
everyone had a good time. Loris anger served the important function of
Setting boundaries
Unlike forgiveness receiving forgiveness is a simple task
False
Which of the following is a characteristic of forgiveness
Acknowledging the truth about what has happened
__ are more likely than __ to cover up sadness
Men; women
312 FINAL EXAM.
When Lisa says to her husband "you'd make a lousy father," she is
communicating which type of hurtful message?
Evaluation
Emotions are
neither "good" or "bad;" they just "are"
From a competitive approach, Principled Negotiation may appear weak.
According to the authors of your text, strength or toughness comes in the form of
firm flexibility
Which of the following is a misconception of emotion in conflict
Emotions hinder good decision making
Which of the following is NOT necessary for an effective apology
Promise of not engaging in the offensive behavior again
Luckily negotiation is similar in all cultures so once you've learned what is
negotiable in one culture you'll be ready for other cultures
False
Which of the following is NOT true of competitive bargainers
They will recognize and enhance interdependence
Because anger is such a negative emotion, you should never express it
False
Which of the following is a potentially constructive way to balance power in a
negotiation
Hiring a meditator to help you
Which of the following is a potential advantage of using adjudication to manage
conflicts
Power imbalances may be corrected
Which form of alternative dispute resolution gives parties the most control in
determining their own solutions to their conflict?
Facilitation
, Which emotion has been termed the "moral" emotion?
anger
When authority listens to both sides of a dispute, questions the parties to the
conflict, and then render a judgement that both parties have agreed ahead of time
to accept, which of the following intervention strategies is at play
Arbitration
A person who is caught up in what has happened to her or him and uses the
story to get sympathy from others may be caught up in the eddy of
Victimization
Individuals are more likely to renegotiate a relationship through forgiveness when
they know which of the following
There is essential agreement regarding nature of violation, other has acknowledged
hurt, apology is included and other is willing to apologize for the offensive behavior
Mediators need to be content experts in the area of dispute
False
Which of the following is not a limitation of mediation
It requires the parties to be involved in their own decision making process
Feelings rise from a generalized state of arousal we call emotion
True
Lori traditionally hosted thanksgiving dinner at her house for 10-15 relatives.
Rarely did the guests help her with anything or say thank you. This went ok for so
long she resented hosting dinner. This year she assigned each person to bring a
dish or do a task. A few guests opted out but the remainder came to dinner and
everyone had a good time. Loris anger served the important function of
Setting boundaries
Unlike forgiveness receiving forgiveness is a simple task
False
Which of the following is a characteristic of forgiveness
Acknowledging the truth about what has happened
__ are more likely than __ to cover up sadness
Men; women
