A QUESTIONS AND ANSWERS APPROACH TO A+ IN COM
312 GU EXAM 1.
Destructive conflict
damages the parties and their relationship
Relationship goals
pertaining to the parties' influence on each other. Who gets to decide, how they treat
one another, and other aspects of their communication
Identity, or face-saving
needs of people to present themselves positively in interactions and to be treated with
approval and respect
Prospective goals
identified before interacting with the other parties
Transactive goals
emerge during the communication exchanges
destructive conflict
characterized by a shift from original goals to a desire to harm the other party
Retrospective goals
identified after the conflict episodes have occurred
Power imbalances
often impede conflict management; extreme power imbalances characterizing bullying
and sexual assault and harassment are discussed
interpersonal conflict
conflict that occurs between two or more individuals operating as a system of relations,
complete with repetitive behavior, rules, and other identifiable dynamics
Microevents
observable, recur-ring patterns of behavior that can be analyzed for underlying conflict
structure
What underlies most conflict?
relationship and identity goals
TRIP goals are..
, Topic, Relational, Identity, Process
Topic goals
"What do we want?" Express what you want
Relational goal
"Who are we to each-other?" "I thought we were friends?"
Identity goals
"Who am I?" maintain ones sense of self "you're so nasty
Process goals
"don't want technology" interests in how the interaction is conducted
5 conflict styles
avoiding, accommodating, compromising, competing, collaborating
avoiding
"no way"
accomodating
"your way"
compromising
"half way"
collaborating
"our way"
competing
"my way"
top 6 creative constructive conflict
descriptive, problem solve, spontaneous, empathy, provisional, & equality
downward spiral in conflict
less interaction.. complain.. avoid.. resent.. end relationship
upward spiral in conflict
behaviors.. perception of other.. perception of relationship
Sign you're in destructive conflict
aggressive, intense, negative emotions
_______ withhold information or block discussion
men
312 GU EXAM 1.
Destructive conflict
damages the parties and their relationship
Relationship goals
pertaining to the parties' influence on each other. Who gets to decide, how they treat
one another, and other aspects of their communication
Identity, or face-saving
needs of people to present themselves positively in interactions and to be treated with
approval and respect
Prospective goals
identified before interacting with the other parties
Transactive goals
emerge during the communication exchanges
destructive conflict
characterized by a shift from original goals to a desire to harm the other party
Retrospective goals
identified after the conflict episodes have occurred
Power imbalances
often impede conflict management; extreme power imbalances characterizing bullying
and sexual assault and harassment are discussed
interpersonal conflict
conflict that occurs between two or more individuals operating as a system of relations,
complete with repetitive behavior, rules, and other identifiable dynamics
Microevents
observable, recur-ring patterns of behavior that can be analyzed for underlying conflict
structure
What underlies most conflict?
relationship and identity goals
TRIP goals are..
, Topic, Relational, Identity, Process
Topic goals
"What do we want?" Express what you want
Relational goal
"Who are we to each-other?" "I thought we were friends?"
Identity goals
"Who am I?" maintain ones sense of self "you're so nasty
Process goals
"don't want technology" interests in how the interaction is conducted
5 conflict styles
avoiding, accommodating, compromising, competing, collaborating
avoiding
"no way"
accomodating
"your way"
compromising
"half way"
collaborating
"our way"
competing
"my way"
top 6 creative constructive conflict
descriptive, problem solve, spontaneous, empathy, provisional, & equality
downward spiral in conflict
less interaction.. complain.. avoid.. resent.. end relationship
upward spiral in conflict
behaviors.. perception of other.. perception of relationship
Sign you're in destructive conflict
aggressive, intense, negative emotions
_______ withhold information or block discussion
men
