Healthcare Operations Management (C429) – Pre-
Assessment questions with verified answers
A chief nursing officer (CNO) is going to retire in 18 months. The hospital needs to
replace the outgoing CNO.
Which solution will address this need?
-Create a strategic plan for the organization
-Create a succession plan for the organization
-Develop a mentor plan so other nursing staff can fill this role
-Develop training so other nursing staff can step into this role Ans✓✓✓ Create a
succession plan for the organization
A community hospital board, consisting of physicians and leadership, reviews
performance data for clinical measures. Objectives from the strategic plan are
often selected by focusing on under-performing clinical outcome areas, with a
specific focus on quality patient care.
Which two components, in addition to patients' needs, should be considered?
Choose 2 answers
-Financial performance
,-Opportunities for care improvement
-Alignment with mission, vision, and values
-Management, employee, and volunteer satisfaction Ans✓✓✓ Opportunities for
care improvement
Alignment with mission, vision, and values
A community hospital inaccurately blood types a patient who undergoes a
transfusion. The transfusion caused serious reaction in the patient. The corrective
action plan calls for additional training on blood typing.
Which future corrective action would reduce this problem?
-Written testing
-Calibration testing
-Proficiency testing
-Evidence based testing Ans✓✓✓ Proficiency testing
A community hospital serves a diverse population. The market manager decides
to hold free blood pressure screening services within a rural part of the
community.
Which type of market segmentation does this represent?
-Age
-Gender
,-Ethnicity
-Geography Ans✓✓✓ Geography
A community hospital wants to determine why the average length of stay and
overall outcomes are poor for its mental health unit.
Which two decision-making strategies should be used to support hiring a
consultant in this situation?
Choose 2 answers
-Conduct data analysis
-Conduct a market analysis
-Analyze epidemiology results
-Analyze benchmarking results Ans✓✓✓ Conduct data analysis
Analyze bench-marking results
A community hospital's lab has lost its certification by to mistyping patients' blood
types and subsequently mismatching blood type transfusions.
Which action should the hospital's leadership team accomplish first?
-Fire the lab director
-Hire external consultants
, -Develop corrective actions
-Meet with the state certification board Ans✓✓✓ Develop corrective actions
A financial services manager needs leadership professional development to
increase revenue cycle performance.
Which professional development activity will benefit this manager?
-Peer collaboration
-Breakout sessions
-Focus group meetings
-Round table discussions Ans✓✓✓ Peer collaboration
A hospital administrator is adding hospitalists as a new service line. These new
physicians must be integrated into the culture of measuring performance as well
as sharing personal performance measures with other hospitalists.
Which data should be shared to measure performance?
-Hospitalist physician database results
-National Practitioner Database results
-CMS physician performance measures
-Individual physician performance measures Ans✓✓✓ Individual physician
performance measures
Assessment questions with verified answers
A chief nursing officer (CNO) is going to retire in 18 months. The hospital needs to
replace the outgoing CNO.
Which solution will address this need?
-Create a strategic plan for the organization
-Create a succession plan for the organization
-Develop a mentor plan so other nursing staff can fill this role
-Develop training so other nursing staff can step into this role Ans✓✓✓ Create a
succession plan for the organization
A community hospital board, consisting of physicians and leadership, reviews
performance data for clinical measures. Objectives from the strategic plan are
often selected by focusing on under-performing clinical outcome areas, with a
specific focus on quality patient care.
Which two components, in addition to patients' needs, should be considered?
Choose 2 answers
-Financial performance
,-Opportunities for care improvement
-Alignment with mission, vision, and values
-Management, employee, and volunteer satisfaction Ans✓✓✓ Opportunities for
care improvement
Alignment with mission, vision, and values
A community hospital inaccurately blood types a patient who undergoes a
transfusion. The transfusion caused serious reaction in the patient. The corrective
action plan calls for additional training on blood typing.
Which future corrective action would reduce this problem?
-Written testing
-Calibration testing
-Proficiency testing
-Evidence based testing Ans✓✓✓ Proficiency testing
A community hospital serves a diverse population. The market manager decides
to hold free blood pressure screening services within a rural part of the
community.
Which type of market segmentation does this represent?
-Age
-Gender
,-Ethnicity
-Geography Ans✓✓✓ Geography
A community hospital wants to determine why the average length of stay and
overall outcomes are poor for its mental health unit.
Which two decision-making strategies should be used to support hiring a
consultant in this situation?
Choose 2 answers
-Conduct data analysis
-Conduct a market analysis
-Analyze epidemiology results
-Analyze benchmarking results Ans✓✓✓ Conduct data analysis
Analyze bench-marking results
A community hospital's lab has lost its certification by to mistyping patients' blood
types and subsequently mismatching blood type transfusions.
Which action should the hospital's leadership team accomplish first?
-Fire the lab director
-Hire external consultants
, -Develop corrective actions
-Meet with the state certification board Ans✓✓✓ Develop corrective actions
A financial services manager needs leadership professional development to
increase revenue cycle performance.
Which professional development activity will benefit this manager?
-Peer collaboration
-Breakout sessions
-Focus group meetings
-Round table discussions Ans✓✓✓ Peer collaboration
A hospital administrator is adding hospitalists as a new service line. These new
physicians must be integrated into the culture of measuring performance as well
as sharing personal performance measures with other hospitalists.
Which data should be shared to measure performance?
-Hospitalist physician database results
-National Practitioner Database results
-CMS physician performance measures
-Individual physician performance measures Ans✓✓✓ Individual physician
performance measures
