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1. What is a "com- A general capability that an individual transfers from one job or task to another.
pentency"?
2. What is the Com-
petency Model?
3. What is a para- Tool for reshaping the way people think about HR, & as framework for ID/prioritize
digm shift? training & development needs of HR.
From: personnel mgmt To: HR management
From: rulemaker To: Consultant
From: Functional orientation To: Business orientation
From: 1 size fits all To: Tailored programs
From: Centralized decision-making To: Framework for others to make decisions
From: mutual distrust To: Partnering
From: focus on activies/processes To:Focus on ettectiveness/impact
4. What is an "HR A technical expert that acquires knowledge via formal training reasonably accessi-
Expert"? ble through classroom, self-study, or online systems.
5. What is a "Busi- Where HR is viewed as experienced & respected, sharing accountability with line
ness Partner"? mgrs for achieving business & organizational results, all aspects of the mission/val-
ues, & measures reutrns on all investments.
6. What is a Someone who acts as an ettective leader re: short- and long-term change in an
"Change Agent"? enlightened & collaborative manner.
- Facilitates the understanding & endorsement of change processes
- Ensures understanding of the recommended changes & their impacts
- Assists in providing tools/resources needed to address internal & external cus-
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tomers re: the impact of the change
- Understands the cost and impact of the implementation phases of recruitment,
staflng, selection, & human capital development
- Highlights the need for development of existing workforce
- Champions EI & characteristics
7. What is a - ability to manage multiple sets of expectations re: promotion & creating a fully
"Leader"? diverse workforce
- ensure candidates have access to advancement & suflcient applicants for open
jobs
- develop/maintain a heightened & concurrent sensitivity to merit system princi-
ples
- act ethically & with integrity
- apply principles that foster fully inclusive diversity across workforce
- balance concerns for the satisfaction/welfare of organization with fulfilling org.
requirements & achieving business goals
8. What are the 20 1. Knows org. mission, vision, values
HR Compenten- 2. Applies innovation, creativity, & calculated risk-taking.
cies? 3. Knows/applies org. development principles.
4. Able to align HR initiatives to org's mission & service deliverables.
5. Designs/implements change methodologies.
6. Leverages ROI & IT strategies to HR management.
7. Develops/implements HR & org processes for customers.
8. Designs/delivers mrktg programs related to value-added HRM initiatives.
9. Maximizes current & pot'l contributions of diverse workforce.
10. Practices integrity & ongoing ethics-based leadership in all circumstances.
11. Knowledge of business processes to change & improve eflciency/ettective-
ness.
12. Knowledge of HR laws/policies.
13. Awareness of unique nature of public service envmt.
14. Understanding of team behavior & possesses ability lead teams to high per-