3/10/25, 2:49 PM
WGU D072 | BUS 2010 MANAGEMENT AND LEADERSHIP EXAM 2025
WITH 100% ACCURATE SOLUTIONS
1. Communication can be:
oral.
written.
nonverbal.
All of the above
2. An organization's code of ethics is:
a legal requirement from the government.
written guidelines for employees to follow based on the company's
specific ethical standards and values.
a verbal oath required of employees to demonstrate their
commitment to the employer's ethical standards and values.
3. What type of power is derived from a leader's possession of knowledge that
others require?
Reward Power
Referent Power
Coercive Power
Information Power
4. If a company is considering a new marketing strategy that may violate
advertising laws, what should be the primary consideration based on the
1/55
,3/10/25, 2:49 PM
concept of 'legal'?
The strategy should prioritize customer engagement over legal
compliance.
2/55
,3/10/25, 2:49 PM
The strategy can be implemented if it is ethically sound.
The strategy must comply with advertising laws to avoid legal
repercussions.
The strategy should focus on maximizing profits regardless of legality.
5. What is power?
based on one's position in the organization
a person or group's potential to influence another group's or
person's behavior
stays with a person regardless of his or her job
wanting to control and influence others, or to be responsible for
others.
6. In a scenario where a team member is struggling with personal issues
affecting their work performance, how can a leader with high emotional
intelligence respond effectively?
By ignoring the situation and focusing on team productivity.
By assigning them additional tasks to distract them from their issues.
By offering support and understanding, while also encouraging
open communication about their challenges.
By reprimanding them for poor performance immediately.
7. In a scenario where employee morale is low, how might a leader employing a
selling leadership style address the situation?
By issuing strict orders to improve productivity immediately.
By communicating openly with employees and persuading them to
engage in solutions.
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, 3/10/25, 2:49 PM
By ignoring employee concerns and focusing on performance
metrics.
By delegating the issue to middle management without involvement.
8. Describe how empathy and social skills contribute to effective workplace
relationships.
Empathy and social skills are primarily used in customer service roles.
Empathy and social skills are irrelevant to workplace dynamics.
Empathy and social skills enhance communication and
collaboration among team members.
Empathy and social skills only benefit personal relationships outside of
work.
9. Describe the role of professional communication in achieving organizational
goals.
Professional communication is only necessary for upper management.
Professional communication focuses solely on marketing and sales.
Professional communication is mainly for informal discussions among
employees.
Professional communication facilitates the exchange of information
that supports decision-making and strategic objectives.
10. According to Mintzberg, the interpersonal roles of a manager primarily
involve:
the giving, receiving, and analyzing of information.
making deals and forging agreements.
handling budgets and distributing resources.
interacting with people inside and outside the work unit.
4/55
WGU D072 | BUS 2010 MANAGEMENT AND LEADERSHIP EXAM 2025
WITH 100% ACCURATE SOLUTIONS
1. Communication can be:
oral.
written.
nonverbal.
All of the above
2. An organization's code of ethics is:
a legal requirement from the government.
written guidelines for employees to follow based on the company's
specific ethical standards and values.
a verbal oath required of employees to demonstrate their
commitment to the employer's ethical standards and values.
3. What type of power is derived from a leader's possession of knowledge that
others require?
Reward Power
Referent Power
Coercive Power
Information Power
4. If a company is considering a new marketing strategy that may violate
advertising laws, what should be the primary consideration based on the
1/55
,3/10/25, 2:49 PM
concept of 'legal'?
The strategy should prioritize customer engagement over legal
compliance.
2/55
,3/10/25, 2:49 PM
The strategy can be implemented if it is ethically sound.
The strategy must comply with advertising laws to avoid legal
repercussions.
The strategy should focus on maximizing profits regardless of legality.
5. What is power?
based on one's position in the organization
a person or group's potential to influence another group's or
person's behavior
stays with a person regardless of his or her job
wanting to control and influence others, or to be responsible for
others.
6. In a scenario where a team member is struggling with personal issues
affecting their work performance, how can a leader with high emotional
intelligence respond effectively?
By ignoring the situation and focusing on team productivity.
By assigning them additional tasks to distract them from their issues.
By offering support and understanding, while also encouraging
open communication about their challenges.
By reprimanding them for poor performance immediately.
7. In a scenario where employee morale is low, how might a leader employing a
selling leadership style address the situation?
By issuing strict orders to improve productivity immediately.
By communicating openly with employees and persuading them to
engage in solutions.
3/55
, 3/10/25, 2:49 PM
By ignoring employee concerns and focusing on performance
metrics.
By delegating the issue to middle management without involvement.
8. Describe how empathy and social skills contribute to effective workplace
relationships.
Empathy and social skills are primarily used in customer service roles.
Empathy and social skills are irrelevant to workplace dynamics.
Empathy and social skills enhance communication and
collaboration among team members.
Empathy and social skills only benefit personal relationships outside of
work.
9. Describe the role of professional communication in achieving organizational
goals.
Professional communication is only necessary for upper management.
Professional communication focuses solely on marketing and sales.
Professional communication is mainly for informal discussions among
employees.
Professional communication facilitates the exchange of information
that supports decision-making and strategic objectives.
10. According to Mintzberg, the interpersonal roles of a manager primarily
involve:
the giving, receiving, and analyzing of information.
making deals and forging agreements.
handling budgets and distributing resources.
interacting with people inside and outside the work unit.
4/55
