3/10/25, 3:03 PM
WGU D072| BUS 2010 LEADERSHIP AND COMMUNICATION EXAM
2025 WITH 100% ACCURATE SOLUTIONS
1. In a scenario where a team member struggles to meet their targets due to
emotional challenges, how can understanding motivation as a personal
competency help the manager support this individual?
By encouraging the team member to work independently without
support.
By imposing stricter deadlines to push the team member to perform
better.
By ignoring emotional factors and focusing solely on performance
metrics.
By recognizing the emotional tendencies affecting the team
member, the manager can provide tailored support and strategies to
enhance motivation and goal achievement.
2. Describe the purpose of the design thinking process in organizational
contexts.
The design thinking process is used to enforce strict organizational
hierarchies.
The design thinking process aims to understand users, challenge
assumptions, redefine problems, and create innovative solutions.
The design thinking process is primarily concerned with employee
training and development.
The design thinking process focuses on maximizing profits and
minimizing costs.
3. A manager was promoted to a new position the previous year but had never
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been fully accepted by the staff in the department. Over time, the manager
made decisions that gained the respect of the employees and was finally
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,3/10/25, 3:03 PM
accepted as the leader of the department. Which type of power did this
manager gain after a period of time in this department?
Coercive
Reward
Referent
Legitimate
4. An employee who has worked at the company for 15 years was recently
appointed as chief executive officer (CEO).Which type of power has the
employee gained?
Referent
Expert
Legitimate
Reward
5. In a scenario where a team is facing a significant conflict, how might a
manager utilize supportive communication to resolve the issue?
By assigning blame to individuals to clarify responsibility.
By focusing only on the positive aspects of team performance without
discussing the conflict.
By addressing the conflict openly while ensuring team members
feel valued and respected.
By ignoring the conflict to maintain harmony among team members.
6. Describe how coercive power can impact team dynamics within an
organization.
Coercive power can create fear and compliance but may also lead
to resentment and decreased morale among team members.
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, 3/10/25, 3:03 PM
Coercive power fosters collaboration and open communication
among team members.
Coercive power encourages innovation and creativity in problem-
solving.
Coercive power is primarily used to reward high-performing
employees.
7. A manager decides to make an effort to preserve positive relationships even
when the interaction addresses problems of a serious nature. Which type of
communication is the manager interested in using to improve emotional
intelligence?
Supportive communication
Critical listening
Engaging communication
Emotional listening
8. Which type of leadership style is being depicted when managers clarify role
expectations and set schedules for employees?
People-oriented
Participative
Laissez-faire
Autocratic
9. What is a positive outcome of employees working under a manager with a
participative leadership style?
High extrinsic rewards
Specific directions from a manager
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WGU D072| BUS 2010 LEADERSHIP AND COMMUNICATION EXAM
2025 WITH 100% ACCURATE SOLUTIONS
1. In a scenario where a team member struggles to meet their targets due to
emotional challenges, how can understanding motivation as a personal
competency help the manager support this individual?
By encouraging the team member to work independently without
support.
By imposing stricter deadlines to push the team member to perform
better.
By ignoring emotional factors and focusing solely on performance
metrics.
By recognizing the emotional tendencies affecting the team
member, the manager can provide tailored support and strategies to
enhance motivation and goal achievement.
2. Describe the purpose of the design thinking process in organizational
contexts.
The design thinking process is used to enforce strict organizational
hierarchies.
The design thinking process aims to understand users, challenge
assumptions, redefine problems, and create innovative solutions.
The design thinking process is primarily concerned with employee
training and development.
The design thinking process focuses on maximizing profits and
minimizing costs.
3. A manager was promoted to a new position the previous year but had never
1/47
,3/10/25, 3:03 PM
been fully accepted by the staff in the department. Over time, the manager
made decisions that gained the respect of the employees and was finally
2/47
,3/10/25, 3:03 PM
accepted as the leader of the department. Which type of power did this
manager gain after a period of time in this department?
Coercive
Reward
Referent
Legitimate
4. An employee who has worked at the company for 15 years was recently
appointed as chief executive officer (CEO).Which type of power has the
employee gained?
Referent
Expert
Legitimate
Reward
5. In a scenario where a team is facing a significant conflict, how might a
manager utilize supportive communication to resolve the issue?
By assigning blame to individuals to clarify responsibility.
By focusing only on the positive aspects of team performance without
discussing the conflict.
By addressing the conflict openly while ensuring team members
feel valued and respected.
By ignoring the conflict to maintain harmony among team members.
6. Describe how coercive power can impact team dynamics within an
organization.
Coercive power can create fear and compliance but may also lead
to resentment and decreased morale among team members.
3/47
, 3/10/25, 3:03 PM
Coercive power fosters collaboration and open communication
among team members.
Coercive power encourages innovation and creativity in problem-
solving.
Coercive power is primarily used to reward high-performing
employees.
7. A manager decides to make an effort to preserve positive relationships even
when the interaction addresses problems of a serious nature. Which type of
communication is the manager interested in using to improve emotional
intelligence?
Supportive communication
Critical listening
Engaging communication
Emotional listening
8. Which type of leadership style is being depicted when managers clarify role
expectations and set schedules for employees?
People-oriented
Participative
Laissez-faire
Autocratic
9. What is a positive outcome of employees working under a manager with a
participative leadership style?
High extrinsic rewards
Specific directions from a manager
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