,DOWNLOAD THE Test Bank for Business Communication 2nd Edition Rentz
b b b b b b b b b
Business Communication 2nd Edition by Rentz CH01
b b b b b b
ANSWERS ARE LOCATED IN THE SECOND PART OF THIS DOCUMENT
b b b b b b b b b
TRUE/FALSE b-bWriteb'T'bif bthebstatementbisbtruebandb'F'bif bthebstatementbisbfalse.
1) Poorb communicationb hasb ab negativeb effectbonbcareerb progressionb but b hasblittleb effect bonbt
heb moraleb of b employees.
⊚ true
⊚ false
2) Researchersb haveb found b that b poorb communicationb oftenb erodesb customerb loyalty.
⊚ true
⊚ false
3) It b isb nowb moreb important b forb employeesb tob haveb visualb literacyb thanb verbalb literacy.
⊚ true
⊚ false
4) Poorb communicationb negativelyb affectsb bigb businesses,b but b not b smallb businesses.
⊚ true
⊚ false
5) Theb abilityb of b peopleb tob quicklyb assessb thebemotionsb ofbthosebaround b themb and b adapt b theirb
words,b tone,b and b gesturesb accordinglyb isb knownb asb socialb intelligence.
⊚ true
⊚ false
6) Theb abilityb tob interact b withb data,b seeb patternsb inb data,b makeb data-
based b decisions,b and b useb datab tob designb forb desired b outcomesb isb knownb asb artificialb intelligence.
⊚ true
⊚ false
Versionb1 1
mynursytest.store
,DOWNLOAD THE Test Bank for Business Communication 2nd Edition Rentz
b b b b b b b b b
Business Communication 2nd Edition by Rentz CH01
b b b b b b
7) Theb widespread b useb ofb thebInternet bhasbincreased b companies'b attentionb tobsocialb r
esponsibility.
⊚ true
⊚ false
8) Whenb twob employeesb of b abbusinessb communicateb inb orderbtobcompleteb abproject,btheybarebe
ngagingb inb internal-operationalb communication.
⊚ true
⊚ false
9) Personalb communicationb interferesb withb productivityb andbshould bbebprohibited b inb theb
workplace.
⊚ true
⊚ false
10) Theb most b formalb structureb of b anb organizationb isb theb traditionalb hierarchy.
⊚ true
⊚ false
11) A b managerb sendsb anb emailb about b newbexpenseb account brulesb tobonebofbtheb company’sb t
ravelingb salespeople.b Thisb anb exampleb of b external-operationalb communication.
⊚ true
⊚ false
12) Theb kind b of b communicatingb ab businessb doesb isb independent b of b theb natureb of b theb business.
⊚ true
⊚ false
13) A b multiculturalb organizationb isb theb most b difficult b typebof borganizationb forb outsidersb tob
breakb into.
Versionb1 2
mynursytest.store
, DOWNLOAD THE Test Bank for Business Communication 2nd Edition Rentz
b b b b b b b b b
Business Communication 2nd Edition by Rentz CH01
b b b b b b
⊚ true
⊚ false
14) Theb workplaceb context b isb complex,b oftenbpresentingb abpersonb withbmanyb waysbtobhandlebab s
ituation.
⊚ true
⊚ false
15) Internalb audiencesb asb wellb asb externalb onesb canboccupybdifferent bprofessionalb rolesb and bt
hereforeb favorb different b kindsb of b content b and b language.
⊚ true
⊚ false
16) Evenb if b yourb dialogb withbsomeoneb hasb ended,btheb practicebof bassessingb thebresultsb of byourbc
ommunicationb decisionsb willb stillb helpb youb developb strongerb skillsb tob useb forb meetingb futurebchalle
nges.
⊚ true
⊚ false
17) Solvingb ab communicationb problemb should b beb ab linearb process,b withb nob backtracking.
⊚ true
⊚ false
18) Most b workplaceb communicationsb areb not b isolated b events;b instead,btheybtakeb placeb inbthebc
ontext b of b related b communications.
⊚ true
⊚ false
19) Anyb communicationb betweenb twob businesspeopleb affectsb theirb relationship.
Versionb1 3
mynursytest.store
b b b b b b b b b
Business Communication 2nd Edition by Rentz CH01
b b b b b b
ANSWERS ARE LOCATED IN THE SECOND PART OF THIS DOCUMENT
b b b b b b b b b
TRUE/FALSE b-bWriteb'T'bif bthebstatementbisbtruebandb'F'bif bthebstatementbisbfalse.
1) Poorb communicationb hasb ab negativeb effectbonbcareerb progressionb but b hasblittleb effect bonbt
heb moraleb of b employees.
⊚ true
⊚ false
2) Researchersb haveb found b that b poorb communicationb oftenb erodesb customerb loyalty.
⊚ true
⊚ false
3) It b isb nowb moreb important b forb employeesb tob haveb visualb literacyb thanb verbalb literacy.
⊚ true
⊚ false
4) Poorb communicationb negativelyb affectsb bigb businesses,b but b not b smallb businesses.
⊚ true
⊚ false
5) Theb abilityb of b peopleb tob quicklyb assessb thebemotionsb ofbthosebaround b themb and b adapt b theirb
words,b tone,b and b gesturesb accordinglyb isb knownb asb socialb intelligence.
⊚ true
⊚ false
6) Theb abilityb tob interact b withb data,b seeb patternsb inb data,b makeb data-
based b decisions,b and b useb datab tob designb forb desired b outcomesb isb knownb asb artificialb intelligence.
⊚ true
⊚ false
Versionb1 1
mynursytest.store
,DOWNLOAD THE Test Bank for Business Communication 2nd Edition Rentz
b b b b b b b b b
Business Communication 2nd Edition by Rentz CH01
b b b b b b
7) Theb widespread b useb ofb thebInternet bhasbincreased b companies'b attentionb tobsocialb r
esponsibility.
⊚ true
⊚ false
8) Whenb twob employeesb of b abbusinessb communicateb inb orderbtobcompleteb abproject,btheybarebe
ngagingb inb internal-operationalb communication.
⊚ true
⊚ false
9) Personalb communicationb interferesb withb productivityb andbshould bbebprohibited b inb theb
workplace.
⊚ true
⊚ false
10) Theb most b formalb structureb of b anb organizationb isb theb traditionalb hierarchy.
⊚ true
⊚ false
11) A b managerb sendsb anb emailb about b newbexpenseb account brulesb tobonebofbtheb company’sb t
ravelingb salespeople.b Thisb anb exampleb of b external-operationalb communication.
⊚ true
⊚ false
12) Theb kind b of b communicatingb ab businessb doesb isb independent b of b theb natureb of b theb business.
⊚ true
⊚ false
13) A b multiculturalb organizationb isb theb most b difficult b typebof borganizationb forb outsidersb tob
breakb into.
Versionb1 2
mynursytest.store
, DOWNLOAD THE Test Bank for Business Communication 2nd Edition Rentz
b b b b b b b b b
Business Communication 2nd Edition by Rentz CH01
b b b b b b
⊚ true
⊚ false
14) Theb workplaceb context b isb complex,b oftenbpresentingb abpersonb withbmanyb waysbtobhandlebab s
ituation.
⊚ true
⊚ false
15) Internalb audiencesb asb wellb asb externalb onesb canboccupybdifferent bprofessionalb rolesb and bt
hereforeb favorb different b kindsb of b content b and b language.
⊚ true
⊚ false
16) Evenb if b yourb dialogb withbsomeoneb hasb ended,btheb practicebof bassessingb thebresultsb of byourbc
ommunicationb decisionsb willb stillb helpb youb developb strongerb skillsb tob useb forb meetingb futurebchalle
nges.
⊚ true
⊚ false
17) Solvingb ab communicationb problemb should b beb ab linearb process,b withb nob backtracking.
⊚ true
⊚ false
18) Most b workplaceb communicationsb areb not b isolated b events;b instead,btheybtakeb placeb inbthebc
ontext b of b related b communications.
⊚ true
⊚ false
19) Anyb communicationb betweenb twob businesspeopleb affectsb theirb relationship.
Versionb1 3
mynursytest.store
