,DOWNLOAD THE Test Bank for Business Communication Polishing Your Profe
m m m m m m m m m
ssional Presence 4th Edition Shwom
m m m m
Businessm Communication:m Polishingm Yourm Professionalm Presence,m 4em (Shwom/Snyder)mCha
pterm2m WorkingmwithmOthers:mInterpersonal,mIntercultural,mandmTeammCommunication
1) Passivemlisteningmmeansm .
A) focusingmattentivelymonmwhat mamspeakermsays
B) hearingminformationmwithout mactivelympayingmattentionmtomensuremunderstanding
C) activelymworkingmtomunderstand mtheminformationmamspeakermismproviding
D) tryingmtominterpret mtheminformationmpresented mbymamspeaker
E) respondingmtomamspeakermtomacknowledgemunderstandin
gmAnswer:m B
Explanation:m Passivemlisteningmmeansmhearingminformationmwithout mactivelympayingmattentionmto
mensuremunderstanding.mInmbusiness,mthismkind mof mpassivemlisteningmcanmlead mtomcostlymmistakes.
Diff:m1
QuestionmCategory:m Concept
AACSB:m Writtenmand moralmcommunication
StudymQuestion:m 1mWhat mlisteningmskillsmwillmhelpmyoumcommunicatembettermwithmothers?
2) Whichmof mthemfollowingmismonemof mthemcategoriesmof mactivemlisteningmskills?
A) Describing
B) Evaluating
C) Implying
D) Interrupting
E) Conveying
mAnswer:m B
Explanation:m Activemlisteningmismamprocessmof mfocusingmattentivelymonmwhat mamspeakermsays,macti
velymworkingmtomunderstand mand minterpret mtheminformation,mand mthenmrespondingmtomacknowledg
emunderstanding.
Diff:m1
QuestionmCategory:m Concept
AACSB:m Writtenmand moralmcommunication
StudymQuestion:m 1mWhat mlisteningmskillsmwillmhelpmyoumcommunicatembettermwithmothers?
3) Themactivemlisteningmskillsmused mwhenmyoumlistenmtomthemspokenmword marem
mwhenmyoum"listen"mtomwhat mpeoplemsayminmtheirmwriting.
A) inapplicable
B) equallymuseful
C) muchmmoremrequired
D) farmlessmeffective
E) rarelymuse
d mAnswer:m B
Explanation:m Understandingmthemmeaningmof manmemailmmessagemcanmbemasmdifficult masmunderstan
dingmthemmeaningmof mamconversation.
Diff:m1
QuestionmCategory:m Applicationmof mknowledgemAACS
B:m Writtenmand moralmcommunication
StudymQuestion:m 1mWhat mlisteningmskillsmwillmhelpmyoumcommunicatembettermwithmothers?
1
Copyright m©m2019 mPearson mEducation,mIn
c.
mynursytest.store
,DOWNLOAD THE Test Bank for Business Communication Polishing Your Profe
m m m m m m m m m
ssional Presence 4th Edition Shwom
m m m m
4) minvolvesmanalyzingmthemmeaningmof mwhat myoumhear,mread,mormseemtomdeterminem
itsmintention.
A) Passivemlistening
B) Telecommuting
C) Listeningmcomprehension
D) Interpretation
E) Nonverbalmcommunication
mAnswer:m D
Explanation:m Interpretationmismdifferent mfrommcomprehension.mIt minvolvesmanalyzingmthemmeanin
gmof mwhat myoumhear,mread,mormseemtomdeterminemitsmintention.
Diff:m1
QuestionmCategory:m Concept
AACSB:m Writtenmand moralmcommunication
StudymQuestion:m 1mWhat mlisteningmskillsmwillmhelpmyoumcommunicatembettermwithmothers?
5) Bodymlanguage,mposture,mand mgesturesm .
A) revealmlittlemabout mthemattitudemof mthemspeaker
B) canmhelpmyouminterpret mattitudemwithout mlisteningmtomanymwords
C) onlymexpressmattitudesmof mshamemormuncertainty
D) should mbeminterpreted mwithout mregard mtomfacialmexpressions
E) must mbeminterpreted mindependentlymof mculturalmcontex
t mAnswer:m B
Explanation:m Youmcanmoftenminterpret mattitudemfrommbodymlanguagemwithout mlisteningmtomanymw
ords.mBodymlanguagemand mgesturemmaymbemambiguous,mand mshould mbeminterpreted minmthemcontext m
of mfacialmexpressionsmand mculture.
Diff:m2
QuestionmCategory:m Concept
AACSB:m Writtenmand moralmcommunication
StudymQuestion:m 1mWhat mlisteningmskillsmwillmhelpmyoumcommunicatembettermwithmothers?
6) Researchmsuggestsmthat mfocusingmonmthementiremface,mincludingmbothmeyesmand mthemmouth,mwh
enmreadingmfacialmexpressionsmismdonemprimarilymbympeoplemfromm .
A) China
B) Japan
C) Korea
D) Germany
E) Malaysia
mAnswer:m
D
Explanation:m PeoplemfrommEast mAsianmculturesmlikemChina,mJapan,mand mKoreamtend mtomfocusmmain
lymonmthemeyesmwhenmtheymaremreadingmfacialmexpressions.mPeoplemfrommthemWest mtend mtomfocusmo
nmthementiremface.
Diff:m2
QuestionmCategory:m Applicationmof mknowledgemAACS
B:m Analyticalmthinking
StudymQuestion:m 1mWhat mlisteningmskillsmwillmhelpmyoumcommunicatembettermwithmothers?
2
Copyright m©m2019 mPearson mEducation,mIn
c.
mynursytest.store
, DOWNLOAD THE Test Bank for Business Communication Polishing Your Profe
m m m m m m m m m
ssional Presence 4th Edition Shwom
m m m m
7) Paraphrasingmtomensuremunderstandingm .
A) requiresmaskingmformclarification
B) meansmaskingmstraightforward mquestionsmabout mwhat mwasmsaid
C) involvesmrepeatingmexactlymwhat myoumheard minmthemsamemwordsmtommakemsuremyoumdidn't mmish
earmanymof mthemwords
D) ismlessmcomplicated mthanmaskingmquestions
E) canmhelpmyoumunderstand mthememotionalmcontent mbehind mamstateme
nt mAnswer:m E
Explanation:m Becausemmeaningmhasmmultiplemlevels,myoumcanmparaphrasemtomensuremyoumundersta
nd mthemliteralmcontent,mthemultimatemintention,mand mthememotionalmcontent mormfeelingmbehind mthemsp
eaker'smstatement.
Diff:m2
QuestionmCategory:m Concept
AACSB:m Writtenmand moralmcommunication
StudymQuestion:m 1mWhat mlisteningmskillsmwillmhelpmyoumcommunicatembettermwithmothers?
8) Whichmof mthemfollowingmismamquestionmthat mismrecommended mtomaskmwhenmanalyzingmy
ourmaudience?
A) Whymwillmtheymbeminterested minmwhat myoumaremsaying?
B) What mobjectivesmdomyoumwant mtomachievemfrommyourmcommunication?
C) How mquicklymcanmthemspeechmbemcompleted?
D) What maremthempointsmthat myoumdomnot mwant mtomcommunicate?
E) How mcanmI mavoid mquestionsmand mobjectionsmfrommthemaudienc
e?mAnswer:m A
Explanation:m Understandingmtheminterest mof mthemaudiencemwillmhelpmyoumanalyzemthemmand mbette
rmconnect mwithmthem.mAllmothermquestionsmfocusmonmthemspeaker,mnot mthemaudience.
Diff:m2
QuestionmCategory:m Concept
AACSB:m Writtenmand moralmcommunication
StudymQuestion:m 1mWhat mlisteningmskillsmwillmhelpmyoumcommunicatembettermwithmothers?
3
Copyright m©m2019 mPearson mEducation,mIn
c.
mynursytest.store
m m m m m m m m m
ssional Presence 4th Edition Shwom
m m m m
Businessm Communication:m Polishingm Yourm Professionalm Presence,m 4em (Shwom/Snyder)mCha
pterm2m WorkingmwithmOthers:mInterpersonal,mIntercultural,mandmTeammCommunication
1) Passivemlisteningmmeansm .
A) focusingmattentivelymonmwhat mamspeakermsays
B) hearingminformationmwithout mactivelympayingmattentionmtomensuremunderstanding
C) activelymworkingmtomunderstand mtheminformationmamspeakermismproviding
D) tryingmtominterpret mtheminformationmpresented mbymamspeaker
E) respondingmtomamspeakermtomacknowledgemunderstandin
gmAnswer:m B
Explanation:m Passivemlisteningmmeansmhearingminformationmwithout mactivelympayingmattentionmto
mensuremunderstanding.mInmbusiness,mthismkind mof mpassivemlisteningmcanmlead mtomcostlymmistakes.
Diff:m1
QuestionmCategory:m Concept
AACSB:m Writtenmand moralmcommunication
StudymQuestion:m 1mWhat mlisteningmskillsmwillmhelpmyoumcommunicatembettermwithmothers?
2) Whichmof mthemfollowingmismonemof mthemcategoriesmof mactivemlisteningmskills?
A) Describing
B) Evaluating
C) Implying
D) Interrupting
E) Conveying
mAnswer:m B
Explanation:m Activemlisteningmismamprocessmof mfocusingmattentivelymonmwhat mamspeakermsays,macti
velymworkingmtomunderstand mand minterpret mtheminformation,mand mthenmrespondingmtomacknowledg
emunderstanding.
Diff:m1
QuestionmCategory:m Concept
AACSB:m Writtenmand moralmcommunication
StudymQuestion:m 1mWhat mlisteningmskillsmwillmhelpmyoumcommunicatembettermwithmothers?
3) Themactivemlisteningmskillsmused mwhenmyoumlistenmtomthemspokenmword marem
mwhenmyoum"listen"mtomwhat mpeoplemsayminmtheirmwriting.
A) inapplicable
B) equallymuseful
C) muchmmoremrequired
D) farmlessmeffective
E) rarelymuse
d mAnswer:m B
Explanation:m Understandingmthemmeaningmof manmemailmmessagemcanmbemasmdifficult masmunderstan
dingmthemmeaningmof mamconversation.
Diff:m1
QuestionmCategory:m Applicationmof mknowledgemAACS
B:m Writtenmand moralmcommunication
StudymQuestion:m 1mWhat mlisteningmskillsmwillmhelpmyoumcommunicatembettermwithmothers?
1
Copyright m©m2019 mPearson mEducation,mIn
c.
mynursytest.store
,DOWNLOAD THE Test Bank for Business Communication Polishing Your Profe
m m m m m m m m m
ssional Presence 4th Edition Shwom
m m m m
4) minvolvesmanalyzingmthemmeaningmof mwhat myoumhear,mread,mormseemtomdeterminem
itsmintention.
A) Passivemlistening
B) Telecommuting
C) Listeningmcomprehension
D) Interpretation
E) Nonverbalmcommunication
mAnswer:m D
Explanation:m Interpretationmismdifferent mfrommcomprehension.mIt minvolvesmanalyzingmthemmeanin
gmof mwhat myoumhear,mread,mormseemtomdeterminemitsmintention.
Diff:m1
QuestionmCategory:m Concept
AACSB:m Writtenmand moralmcommunication
StudymQuestion:m 1mWhat mlisteningmskillsmwillmhelpmyoumcommunicatembettermwithmothers?
5) Bodymlanguage,mposture,mand mgesturesm .
A) revealmlittlemabout mthemattitudemof mthemspeaker
B) canmhelpmyouminterpret mattitudemwithout mlisteningmtomanymwords
C) onlymexpressmattitudesmof mshamemormuncertainty
D) should mbeminterpreted mwithout mregard mtomfacialmexpressions
E) must mbeminterpreted mindependentlymof mculturalmcontex
t mAnswer:m B
Explanation:m Youmcanmoftenminterpret mattitudemfrommbodymlanguagemwithout mlisteningmtomanymw
ords.mBodymlanguagemand mgesturemmaymbemambiguous,mand mshould mbeminterpreted minmthemcontext m
of mfacialmexpressionsmand mculture.
Diff:m2
QuestionmCategory:m Concept
AACSB:m Writtenmand moralmcommunication
StudymQuestion:m 1mWhat mlisteningmskillsmwillmhelpmyoumcommunicatembettermwithmothers?
6) Researchmsuggestsmthat mfocusingmonmthementiremface,mincludingmbothmeyesmand mthemmouth,mwh
enmreadingmfacialmexpressionsmismdonemprimarilymbympeoplemfromm .
A) China
B) Japan
C) Korea
D) Germany
E) Malaysia
mAnswer:m
D
Explanation:m PeoplemfrommEast mAsianmculturesmlikemChina,mJapan,mand mKoreamtend mtomfocusmmain
lymonmthemeyesmwhenmtheymaremreadingmfacialmexpressions.mPeoplemfrommthemWest mtend mtomfocusmo
nmthementiremface.
Diff:m2
QuestionmCategory:m Applicationmof mknowledgemAACS
B:m Analyticalmthinking
StudymQuestion:m 1mWhat mlisteningmskillsmwillmhelpmyoumcommunicatembettermwithmothers?
2
Copyright m©m2019 mPearson mEducation,mIn
c.
mynursytest.store
, DOWNLOAD THE Test Bank for Business Communication Polishing Your Profe
m m m m m m m m m
ssional Presence 4th Edition Shwom
m m m m
7) Paraphrasingmtomensuremunderstandingm .
A) requiresmaskingmformclarification
B) meansmaskingmstraightforward mquestionsmabout mwhat mwasmsaid
C) involvesmrepeatingmexactlymwhat myoumheard minmthemsamemwordsmtommakemsuremyoumdidn't mmish
earmanymof mthemwords
D) ismlessmcomplicated mthanmaskingmquestions
E) canmhelpmyoumunderstand mthememotionalmcontent mbehind mamstateme
nt mAnswer:m E
Explanation:m Becausemmeaningmhasmmultiplemlevels,myoumcanmparaphrasemtomensuremyoumundersta
nd mthemliteralmcontent,mthemultimatemintention,mand mthememotionalmcontent mormfeelingmbehind mthemsp
eaker'smstatement.
Diff:m2
QuestionmCategory:m Concept
AACSB:m Writtenmand moralmcommunication
StudymQuestion:m 1mWhat mlisteningmskillsmwillmhelpmyoumcommunicatembettermwithmothers?
8) Whichmof mthemfollowingmismamquestionmthat mismrecommended mtomaskmwhenmanalyzingmy
ourmaudience?
A) Whymwillmtheymbeminterested minmwhat myoumaremsaying?
B) What mobjectivesmdomyoumwant mtomachievemfrommyourmcommunication?
C) How mquicklymcanmthemspeechmbemcompleted?
D) What maremthempointsmthat myoumdomnot mwant mtomcommunicate?
E) How mcanmI mavoid mquestionsmand mobjectionsmfrommthemaudienc
e?mAnswer:m A
Explanation:m Understandingmtheminterest mof mthemaudiencemwillmhelpmyoumanalyzemthemmand mbette
rmconnect mwithmthem.mAllmothermquestionsmfocusmonmthemspeaker,mnot mthemaudience.
Diff:m2
QuestionmCategory:m Concept
AACSB:m Writtenmand moralmcommunication
StudymQuestion:m 1mWhat mlisteningmskillsmwillmhelpmyoumcommunicatembettermwithmothers?
3
Copyright m©m2019 mPearson mEducation,mIn
c.
mynursytest.store
