OPERATIONSjMANAGEMENTjTESTBAN
K
CHAPTERj1:jIntroductionjtojOperationsjManagementjTRUEj/
FALSE
1. Somejofjthejoperations-
relatedjactivitiesjofjHardjRockjCaféjincludejdesigningjmealsjandjanalyzingjthemjforjingredientjcostjandjlaborjrequire
ments.
Truej(Globaljcompanyjprofile,jeasy)
2. ThejproductionjprocessjatjHardjRockjCaféjisjlimitedjtojmealjpreparationjandjservingjcustomers.jFalse
j (Globaljcompanyjprofile,jeasy)
3. Alljorganizations,jincludingjservicejfirmsjsuchjasjbanksjandjhospitals,jhavejajproductionjfunction.jTruej
(Whatjisjoperationsjmanagement?jmoderate)
4. Operationsjmanagementjisjthejsetjofjactivitiesjthatjcreatejvaluejinjthejformjofjgoodsjandjservicesjbyjtransformingjinputsji
ntojoutputs.
Truej(Whatjisjoperationsjmanagement?jeasy)
5. Anjexamplejofjaj"hidden"jproductionjfunctionjisjmoneyjtransfersjatjbanks.jTru
ej(Whatjisjoperationsjmanagement?jmoderate)
6. Onejreasonjtojstudyjoperationsjmanagementjisjtojlearnjhowjpeoplejorganizejthemselvesjforjproductivejenterprise.jTruej(
WhyjstudyjOM,jeasy)
7. Thejoperationsjmanagerjperformsjthejmanagementjactivitiesjofjplanning,jorganizing,jstaffing,jleading,jandjcont
rollingjofjthejOMjfunction.
Truej(Whatjoperationsjmanagersjdo,jeasy)
8. "Howjmuchjinventoryjofjthisjitemjshouldjwejhave?"jisjwithinjthejcriticaljdecisionjareajofjmanagingjquality.jFalsej(
Whatjoperationsjmanagersjdo,jeasy)
9. Injorderjtojhavejajcareerjinjoperationsjmanagement,jonejmustjhavejajdegreejinjstatisticsjorjquantitativejmethods.jFalsej(
Whatjoperationsjmanagersjdo,jeasy)
10. HenryjFordjisjknownjasjthejFatherjofjScientificjManagement.jFal
sej(Thejheritagejofjoperationsjmanagement,jeasy)
11. Shewhart’sjcontributionsjtojoperationsjmanagementjcamejduringjthejScientificjManagementjEra.jFal
sej(Thejheritagejofjoperationsjmanagement,jeasy)
12. Studentsjwantingjtojpursuejajcareerjinjoperationsjmanagementjwilljfindjmultidisciplinaryjknowledgejbeneficial.jTruej
(WherejarejthejOMjjobs?jeasy)
13. Customerjinteractionjisjoftenjhighjforjmanufacturingjprocesses,jbutjlowjforjservices.jFals
ej(Operationsjinjthejservicejsector,jmoderate)
14. Productivityjisjmorejdifficultjtojimprovejinjthejservicejsector.jTru
ej(Thejproductivityjchallenge,jmoderate)
15. Manufacturingjnowjconstitutesjthejlargestjeconomicjsectorjinjpostindustrialjsocieties.jFal
sej(Operationsjinjthejservicejsector,jmoderate)
16. Injthejpastjhalf-
century,jthejnumberjofjpeoplejemployedjinjmanufacturingjhasjmorejorjlessjheldjsteady,jbutjeachjmanufacturingjemployeeji
sjmanufacturingjaboutj20jtimesjasjmuch.
OperationsjManagementj–jTestjBank Pagej1
,Truej(Operationsjinjthejservicejsector,jeasy)
OperationsjManagementj–jTestjBank Pagej2
,17. Ajknowledgejsocietyjisjonejthatjhasjmigratedjfromjworkjbasedjonjknowledgejtojonejbasedjonjmanualjwork.jFalsej(
Thejproductivityjchallenge,jeasy)
18. Productivityjisjthejtotaljvaluejofjalljinputsjtojthejtransformationjprocessjdividedjbyjthejtotaljvaluejofjthejoutputsjproduc
ed.
Falsej(Thejproductivityjchallenge,jeasy)
19. Measuringjthejimpactjofjajcapitaljacquisitionjonjproductivityjisjanjexamplejofjmulti-
factorjproductivity.jFalsej(Thejproductivityjchallenge,jmoderate)
20. Ethicaljandjsocialjdilemmasjarisejbecausejstakeholdersjofjajbusinessjhavejconflictingjperspectives.jTrue
j (Ethicsjandjsocialjresponsibility,jeasy)j{AACSB:jEthicaljReasoning}
MULTIPLEjCHOICE
21. AtjHardjRockjCafé,jtasksjthatjreflectjoperationsjorjoperationsjmanagementjinclude
a.jdesigningjmeals
j
b.jtestingjmealsj(recipes)
j
c.j analyzingjmealsjforjthejcostjofjingredients
j
d.j preparingjemployeejschedules
j
e.j alljofjthejabove
j
ej(Globaljcompanyjprofile,jeasy)
j
22. AnjoperationsjtaskjperformedjatjHardjRockjCaféjis
a. borrowingjfundsjtojbuildjajnewjrestaurant
b.j advertisingjchangesjinjthejrestaurantjmenu
j
c.j calculatingjrestaurantjprofitjandjloss
j
d.j preparingjemployeejschedules
j
e.j alljofjthejabove
j
dj(Globaljcompanyjprofile,jmoderate)
j
23. Operationsjmanagementjisjapplicable
a. mostlyjtojthejservicejsector
b. tojservicesjexclusively
c. mostlyjtojthejmanufacturingjsector
d. tojalljfirms,jwhetherjmanufacturingjandjservice
e. tojthejmanufacturingjsectorjexclusively
dj(Whatjisjoperationsjmanagement?jmoderate)
24. Whichjofjthejfollowingjarejthejprimaryjfunctionsjofjalljorganizations?
a. operations,jmarketing,jandjhumanjresources
b. marketing,jhumanjresources,jandjfinance/accounting
c. sales,jqualityjcontrol,jandjoperations
d. marketing,joperations,jandjfinance/accounting
e. researchjandjdevelopment,jfinance/accounting,jandjpurchasingjdj
(Organizingjtojproducejgoodsjandjservices,jmoderate)
25. Budgeting,jpayingjthejbills,jandjcollectionjofjfundsjarejactivitiesjassociatedjwithjthe
OperationsjManagementj–jTestjBank Pagej3
, a. managementjfunction
b. controljfunction
c. finance/accountingj function
d. production/operationsj function
e. staffingjfunction
cj(Organizingjtojproducejgoodsjandjservices,jmoderate)
26. Whichjofjthejfollowingjwouldjnotjbejanjoperationsjfunctionjinjajfast-foodjrestaurant?
a. advertisingjandjpromotion
b. designingjthejlayoutjofjthejfacility
c. maintainingj equipment
d. makingjhamburgersjandjfries
e. purchasingjingredients
aj(Organizingjtojproducejgoodsjandjservices,jmoderate)
27. Thejmarketingjfunction'sjmainjconcernjisjwith
a. producingjgoodsjorjprovidingjservices
b. procuringjmaterials,jsupplies,jandjequipment
c. buildingjandjmaintainingjajpositivejimage
d. generatingjthejdemandjforjthejorganization'sjproductsjorjservices
e. securingjmonetaryjresources
dj(Organizingjtojproducejgoodsjandjservices,jmoderate)
28. ReasonsjtojstudyjOperationsjManagementjinclude
a. studyingjwhyjpeoplejorganizejthemselvesjforjfreejenterprise
b. knowingjhowjgoodsjandjservicesjarejconsumed
c. understandingjwhatjhumanjresourcejmanagersjdo
d. learningjaboutjajcostlyjpartjofjthejenterprise
e. alljofjthejabove
dj(WhyjstudyjOM?jmoderate)
29. ReasonsjtojstudyjOperationsjManagementjincludejlearningjabout
a. whyjpeoplejorganizejthemselvesjforjproductivejenterprise
b. howjgoodsjandjservicesjarejproduced
c. whatjoperationsjmanagersjdo
d. ajcostlyjpartjofjthejenterprise
e. alljofjthejabove
ej(WhyjstudyjOM?jeasy)
30. Thejfivejelementsjinjthejmanagementjprocessjare
a. plan,jdirect,jupdate,jlead,jandjsupervise
b. accounting/finance,jmarketing,joperations,jandjmanagement
c. organize,jplan,jcontrol,jstaff,jandjmanage
d. plan,jorganize,jstaff,jlead,jandjcontrol
e. plan,jlead,jorganize,jmanage,jandjcontroljdj
(Whatjdojoperationsjmanagersjdo?jeasy)
OperationsjManagementj–jTestjBank Pagej4
K
CHAPTERj1:jIntroductionjtojOperationsjManagementjTRUEj/
FALSE
1. Somejofjthejoperations-
relatedjactivitiesjofjHardjRockjCaféjincludejdesigningjmealsjandjanalyzingjthemjforjingredientjcostjandjlaborjrequire
ments.
Truej(Globaljcompanyjprofile,jeasy)
2. ThejproductionjprocessjatjHardjRockjCaféjisjlimitedjtojmealjpreparationjandjservingjcustomers.jFalse
j (Globaljcompanyjprofile,jeasy)
3. Alljorganizations,jincludingjservicejfirmsjsuchjasjbanksjandjhospitals,jhavejajproductionjfunction.jTruej
(Whatjisjoperationsjmanagement?jmoderate)
4. Operationsjmanagementjisjthejsetjofjactivitiesjthatjcreatejvaluejinjthejformjofjgoodsjandjservicesjbyjtransformingjinputsji
ntojoutputs.
Truej(Whatjisjoperationsjmanagement?jeasy)
5. Anjexamplejofjaj"hidden"jproductionjfunctionjisjmoneyjtransfersjatjbanks.jTru
ej(Whatjisjoperationsjmanagement?jmoderate)
6. Onejreasonjtojstudyjoperationsjmanagementjisjtojlearnjhowjpeoplejorganizejthemselvesjforjproductivejenterprise.jTruej(
WhyjstudyjOM,jeasy)
7. Thejoperationsjmanagerjperformsjthejmanagementjactivitiesjofjplanning,jorganizing,jstaffing,jleading,jandjcont
rollingjofjthejOMjfunction.
Truej(Whatjoperationsjmanagersjdo,jeasy)
8. "Howjmuchjinventoryjofjthisjitemjshouldjwejhave?"jisjwithinjthejcriticaljdecisionjareajofjmanagingjquality.jFalsej(
Whatjoperationsjmanagersjdo,jeasy)
9. Injorderjtojhavejajcareerjinjoperationsjmanagement,jonejmustjhavejajdegreejinjstatisticsjorjquantitativejmethods.jFalsej(
Whatjoperationsjmanagersjdo,jeasy)
10. HenryjFordjisjknownjasjthejFatherjofjScientificjManagement.jFal
sej(Thejheritagejofjoperationsjmanagement,jeasy)
11. Shewhart’sjcontributionsjtojoperationsjmanagementjcamejduringjthejScientificjManagementjEra.jFal
sej(Thejheritagejofjoperationsjmanagement,jeasy)
12. Studentsjwantingjtojpursuejajcareerjinjoperationsjmanagementjwilljfindjmultidisciplinaryjknowledgejbeneficial.jTruej
(WherejarejthejOMjjobs?jeasy)
13. Customerjinteractionjisjoftenjhighjforjmanufacturingjprocesses,jbutjlowjforjservices.jFals
ej(Operationsjinjthejservicejsector,jmoderate)
14. Productivityjisjmorejdifficultjtojimprovejinjthejservicejsector.jTru
ej(Thejproductivityjchallenge,jmoderate)
15. Manufacturingjnowjconstitutesjthejlargestjeconomicjsectorjinjpostindustrialjsocieties.jFal
sej(Operationsjinjthejservicejsector,jmoderate)
16. Injthejpastjhalf-
century,jthejnumberjofjpeoplejemployedjinjmanufacturingjhasjmorejorjlessjheldjsteady,jbutjeachjmanufacturingjemployeeji
sjmanufacturingjaboutj20jtimesjasjmuch.
OperationsjManagementj–jTestjBank Pagej1
,Truej(Operationsjinjthejservicejsector,jeasy)
OperationsjManagementj–jTestjBank Pagej2
,17. Ajknowledgejsocietyjisjonejthatjhasjmigratedjfromjworkjbasedjonjknowledgejtojonejbasedjonjmanualjwork.jFalsej(
Thejproductivityjchallenge,jeasy)
18. Productivityjisjthejtotaljvaluejofjalljinputsjtojthejtransformationjprocessjdividedjbyjthejtotaljvaluejofjthejoutputsjproduc
ed.
Falsej(Thejproductivityjchallenge,jeasy)
19. Measuringjthejimpactjofjajcapitaljacquisitionjonjproductivityjisjanjexamplejofjmulti-
factorjproductivity.jFalsej(Thejproductivityjchallenge,jmoderate)
20. Ethicaljandjsocialjdilemmasjarisejbecausejstakeholdersjofjajbusinessjhavejconflictingjperspectives.jTrue
j (Ethicsjandjsocialjresponsibility,jeasy)j{AACSB:jEthicaljReasoning}
MULTIPLEjCHOICE
21. AtjHardjRockjCafé,jtasksjthatjreflectjoperationsjorjoperationsjmanagementjinclude
a.jdesigningjmeals
j
b.jtestingjmealsj(recipes)
j
c.j analyzingjmealsjforjthejcostjofjingredients
j
d.j preparingjemployeejschedules
j
e.j alljofjthejabove
j
ej(Globaljcompanyjprofile,jeasy)
j
22. AnjoperationsjtaskjperformedjatjHardjRockjCaféjis
a. borrowingjfundsjtojbuildjajnewjrestaurant
b.j advertisingjchangesjinjthejrestaurantjmenu
j
c.j calculatingjrestaurantjprofitjandjloss
j
d.j preparingjemployeejschedules
j
e.j alljofjthejabove
j
dj(Globaljcompanyjprofile,jmoderate)
j
23. Operationsjmanagementjisjapplicable
a. mostlyjtojthejservicejsector
b. tojservicesjexclusively
c. mostlyjtojthejmanufacturingjsector
d. tojalljfirms,jwhetherjmanufacturingjandjservice
e. tojthejmanufacturingjsectorjexclusively
dj(Whatjisjoperationsjmanagement?jmoderate)
24. Whichjofjthejfollowingjarejthejprimaryjfunctionsjofjalljorganizations?
a. operations,jmarketing,jandjhumanjresources
b. marketing,jhumanjresources,jandjfinance/accounting
c. sales,jqualityjcontrol,jandjoperations
d. marketing,joperations,jandjfinance/accounting
e. researchjandjdevelopment,jfinance/accounting,jandjpurchasingjdj
(Organizingjtojproducejgoodsjandjservices,jmoderate)
25. Budgeting,jpayingjthejbills,jandjcollectionjofjfundsjarejactivitiesjassociatedjwithjthe
OperationsjManagementj–jTestjBank Pagej3
, a. managementjfunction
b. controljfunction
c. finance/accountingj function
d. production/operationsj function
e. staffingjfunction
cj(Organizingjtojproducejgoodsjandjservices,jmoderate)
26. Whichjofjthejfollowingjwouldjnotjbejanjoperationsjfunctionjinjajfast-foodjrestaurant?
a. advertisingjandjpromotion
b. designingjthejlayoutjofjthejfacility
c. maintainingj equipment
d. makingjhamburgersjandjfries
e. purchasingjingredients
aj(Organizingjtojproducejgoodsjandjservices,jmoderate)
27. Thejmarketingjfunction'sjmainjconcernjisjwith
a. producingjgoodsjorjprovidingjservices
b. procuringjmaterials,jsupplies,jandjequipment
c. buildingjandjmaintainingjajpositivejimage
d. generatingjthejdemandjforjthejorganization'sjproductsjorjservices
e. securingjmonetaryjresources
dj(Organizingjtojproducejgoodsjandjservices,jmoderate)
28. ReasonsjtojstudyjOperationsjManagementjinclude
a. studyingjwhyjpeoplejorganizejthemselvesjforjfreejenterprise
b. knowingjhowjgoodsjandjservicesjarejconsumed
c. understandingjwhatjhumanjresourcejmanagersjdo
d. learningjaboutjajcostlyjpartjofjthejenterprise
e. alljofjthejabove
dj(WhyjstudyjOM?jmoderate)
29. ReasonsjtojstudyjOperationsjManagementjincludejlearningjabout
a. whyjpeoplejorganizejthemselvesjforjproductivejenterprise
b. howjgoodsjandjservicesjarejproduced
c. whatjoperationsjmanagersjdo
d. ajcostlyjpartjofjthejenterprise
e. alljofjthejabove
ej(WhyjstudyjOM?jeasy)
30. Thejfivejelementsjinjthejmanagementjprocessjare
a. plan,jdirect,jupdate,jlead,jandjsupervise
b. accounting/finance,jmarketing,joperations,jandjmanagement
c. organize,jplan,jcontrol,jstaff,jandjmanage
d. plan,jorganize,jstaff,jlead,jandjcontrol
e. plan,jlead,jorganize,jmanage,jandjcontroljdj
(Whatjdojoperationsjmanagersjdo?jeasy)
OperationsjManagementj–jTestjBank Pagej4
