OPERATIONSgMANAGEMENTgTESTBAN
K
CHAPTERg1:gIntroductiongtogOperationsgManagementgTRU
Eg/FALSE
1. Somegofgthegoperations-
relatedgactivitiesgofgHardgRockgCafégincludegdesigninggmealsgandganalyzinggthemgforgingredientgcostgandglaborgr
equirements.
Trueg(Globalgcompanygprofile,geasy)
2. ThegproductiongprocessgatgHardgRockgCafégisglimitedgtogmealgpreparationgandgservinggcustomers.
Falseg(Globalgcompanygprofile,geasy)
g
3. Allgorganizations,gincludinggservicegfirmsgsuchgasgbanksgandghospitals,ghavegagproductiongfunction.
Trueg(Whatgisgoperationsgmanagement?gmoderate)
g
4. Operationsgmanagementgisgthegsetgofgactivitiesgthatgcreategvaluegingthegformgofggoodsgandgservicesgbygtransformingg
inputsgintogoutputs.
Trueg(Whatgisgoperationsgmanagement?geasy)
5. Angexamplegofgag"hidden"gproductiongfunctiongisgmoneygtransfersgatgbanks.
Trueg(Whatgisgoperationsgmanagement?gmoderate)
g
6. Onegreasongtogstudygoperationsgmanagementgisgtoglearnghowgpeoplegorganizegthemselvesgforgproductivegenterprise.
Trueg(WhygstudygOM,geasy)
g
7. Thegoperationsgmanagergperformsgthegmanagementgactivitiesgofgplanning,gorganizing,gstaffing,gleading,gand
gcontrollinggofgthegOMgfunction.
Trueg(Whatgoperationsgmanagersgdo,geasy)
8. "Howgmuchginventorygofgthisgitemgshouldgweghave?"gisgwithingthegcriticalgdecisiongareagofgmanaginggquality.
Falseg(Whatgoperationsgmanagersgdo,geasy)
g
9. Ingordergtoghavegagcareergingoperationsgmanagement,gonegmustghavegagdegreegingstatisticsgorgquantitativegmethods.
Falseg(Whatgoperationsgmanagersgdo,geasy)
g
10. HenrygFordgisgknowngasgthegFathergofgScientificgManagement.
Falseg(Thegheritagegofgoperationsgmanagement,geasy)
g
11. Shewhart’sgcontributionsgtogoperationsgmanagementgcamegduringgthegScientificgManagementgEra.
Falseg(Thegheritagegofgoperationsgmanagement,geasy)
g
12. Studentsgwantinggtogpursuegagcareergingoperationsgmanagementgwillgfindgmultidisciplinarygknowledgegbeneficial.
Trueg(WheregaregthegOMgjobs?geasy)
g
13. Customerginteractiongisgoftenghighgforgmanufacturinggprocesses,gbutglowgforgservices.
Falseg(Operationsgingthegservicegsector,gmoderate)
g
14. Productivitygisgmoregdifficultgtogimprovegingthegservicegsector.
Trueg(Thegproductivitygchallenge,gmoderate)
g
15. Manufacturinggnowgconstitutesgtheglargestgeconomicgsectorgingpostindustrialgsocieties.
Falseg(Operationsgingthegservicegsector,gmoderate)
g
16. Ingthegpastghalf-
century,gthegnumbergofgpeoplegemployedgingmanufacturingghasgmoregorglessgheldgsteady,gbutgeachgmanufacturinggemp
loyeegisgmanufacturinggaboutg20gtimesgasgmuch.
OperationsgManagementg– Pageg1
gTestgBank
,Trueg(Operationsgingthegservicegsector,geasy)
OperationsgManagementg– Pageg2
gTestgBank
,17. Agknowledgegsocietygisgonegthatghasgmigratedgfromgworkgbasedgongknowledgegtogonegbasedgongmanualgwork.
Falseg(Thegproductivitygchallenge,geasy)
g
18. Productivitygisgthegtotalgvaluegofgallginputsgtogthegtransformationgprocessgdividedgbygthegtotalgvaluegofgthegoutputsg
produced.
Falseg(Thegproductivitygchallenge,geasy)
19. Measuringgthegimpactgofgagcapitalgacquisitiongongproductivitygisgangexamplegofgmulti-
factorgproductivity.gFalseg(Thegproductivitygchallenge,gmoderate)
20. Ethicalgandgsocialgdilemmasgarisegbecausegstakeholdersgofgagbusinessghavegconflictinggperspectives.
Trueg(Ethicsgandgsocialgresponsibility,geasy)g{AACSB:gEthicalgReasoning}
g
MULTIPLEgCHOICE
21. AtgHardgRockgCafé,gtasksgthatgreflectgoperationsgorgoperationsgmanagementginclude
a.gdesigninggmeals
g
b.gtestinggmealsg(recipes)
g
c.g analyzinggmealsgforgthegcostgofgingredients
g
d.g preparinggemployeegschedules
g
e.g allgofgthegabove
g
eg(Globalgcompanygprofile,geasy)
g
22. AngoperationsgtaskgperformedgatgHardgRockgCafégis
a. borrowinggfundsgtogbuildgagnewgrestaurant
b.g advertisinggchangesgingthegrestaurantgmenu
g
c.g calculatinggrestaurantgprofitgandgloss
g
d.g preparinggemployeegschedules
g
e.g allgofgthegabove
g
dg(Globalgcompanygprofile,gmoderate)
g
23. Operationsgmanagementgisgapplicable
a. mostlygtogthegservicegsector
b. togservicesgexclusively
c. mostlygtogthegmanufacturinggsector
d. togallgfirms,gwhethergmanufacturinggandgservice
e. togthegmanufacturinggsectorgexclusively
dg(Whatgisgoperationsgmanagement?gmoderate)
24. Whichgofgthegfollowinggaregthegprimarygfunctionsgofgallgorganizations?
a. operations,gmarketing,gandghumangresources
b. marketing,ghumangresources,gandgfinance/accounting
c. sales,gqualitygcontrol,gandgoperations
d. marketing,goperations,gandgfinance/accounting
e. researchgandgdevelopment,gfinance/accounting,gandgpurchasing
g dg(Organizinggtogproduceggoodsgandgservices,gmoderate)
25. Budgeting,gpayinggthegbills,gandgcollectiongofgfundsgaregactivitiesgassociatedgwithgthe
OperationsgManagementg– Pageg3
gTestgBank
, a. managementgfunction
b. controlgfunction
c. finance/accountingg function
d. production/operationsg function
e. staffinggfunction
cg(Organizinggtogproduceggoodsgandgservices,gmoderate)
26. Whichgofgthegfollowinggwouldgnotgbegangoperationsgfunctiongingagfast-foodgrestaurant?
a. advertisinggandgpromotion
b. designinggtheglayoutgofgthegfacility
c. maintainingg equipment
d. makingghamburgersgandgfries
e. purchasinggingredients
ag(Organizinggtogproduceggoodsgandgservices,gmoderate)
27. Thegmarketinggfunction'sgmaingconcerngisgwith
a. producingggoodsgorgprovidinggservices
b. procuringgmaterials,gsupplies,gandgequipment
c. buildinggandgmaintaininggagpositivegimage
d. generatinggthegdemandgforgthegorganization'sgproductsgorgservices
e. securinggmonetarygresources
dg(Organizinggtogproduceggoodsgandgservices,gmoderate)
28. ReasonsgtogstudygOperationsgManagementginclude
a. studyinggwhygpeoplegorganizegthemselvesgforgfreegenterprise
b. knowingghowggoodsgandgservicesgaregconsumed
c. understandinggwhatghumangresourcegmanagersgdo
d. learninggaboutgagcostlygpartgofgthegenterprise
e. allgofgthegabove
dg(WhygstudygOM?gmoderate)
29. ReasonsgtogstudygOperationsgManagementgincludeglearninggabout
a. whygpeoplegorganizegthemselvesgforgproductivegenterprise
b. howggoodsgandgservicesgaregproduced
c. whatgoperationsgmanagersgdo
d. agcostlygpartgofgthegenterprise
e. allgofgthegabove
eg(WhygstudygOM?geasy)
30. Thegfivegelementsgingthegmanagementgprocessgare
a. plan,gdirect,gupdate,glead,gandgsupervise
b. accounting/finance,gmarketing,goperations,gandgmanagement
c. organize,gplan,gcontrol,gstaff,gandgmanage
d. plan,gorganize,gstaff,glead,gandgcontrol
e. plan,glead,gorganize,gmanage,gandgcontrol
dg(Whatgdogoperationsgmanagersgdo?geasy)
g
OperationsgManagementg– Pageg4
gTestgBank
K
CHAPTERg1:gIntroductiongtogOperationsgManagementgTRU
Eg/FALSE
1. Somegofgthegoperations-
relatedgactivitiesgofgHardgRockgCafégincludegdesigninggmealsgandganalyzinggthemgforgingredientgcostgandglaborgr
equirements.
Trueg(Globalgcompanygprofile,geasy)
2. ThegproductiongprocessgatgHardgRockgCafégisglimitedgtogmealgpreparationgandgservinggcustomers.
Falseg(Globalgcompanygprofile,geasy)
g
3. Allgorganizations,gincludinggservicegfirmsgsuchgasgbanksgandghospitals,ghavegagproductiongfunction.
Trueg(Whatgisgoperationsgmanagement?gmoderate)
g
4. Operationsgmanagementgisgthegsetgofgactivitiesgthatgcreategvaluegingthegformgofggoodsgandgservicesgbygtransformingg
inputsgintogoutputs.
Trueg(Whatgisgoperationsgmanagement?geasy)
5. Angexamplegofgag"hidden"gproductiongfunctiongisgmoneygtransfersgatgbanks.
Trueg(Whatgisgoperationsgmanagement?gmoderate)
g
6. Onegreasongtogstudygoperationsgmanagementgisgtoglearnghowgpeoplegorganizegthemselvesgforgproductivegenterprise.
Trueg(WhygstudygOM,geasy)
g
7. Thegoperationsgmanagergperformsgthegmanagementgactivitiesgofgplanning,gorganizing,gstaffing,gleading,gand
gcontrollinggofgthegOMgfunction.
Trueg(Whatgoperationsgmanagersgdo,geasy)
8. "Howgmuchginventorygofgthisgitemgshouldgweghave?"gisgwithingthegcriticalgdecisiongareagofgmanaginggquality.
Falseg(Whatgoperationsgmanagersgdo,geasy)
g
9. Ingordergtoghavegagcareergingoperationsgmanagement,gonegmustghavegagdegreegingstatisticsgorgquantitativegmethods.
Falseg(Whatgoperationsgmanagersgdo,geasy)
g
10. HenrygFordgisgknowngasgthegFathergofgScientificgManagement.
Falseg(Thegheritagegofgoperationsgmanagement,geasy)
g
11. Shewhart’sgcontributionsgtogoperationsgmanagementgcamegduringgthegScientificgManagementgEra.
Falseg(Thegheritagegofgoperationsgmanagement,geasy)
g
12. Studentsgwantinggtogpursuegagcareergingoperationsgmanagementgwillgfindgmultidisciplinarygknowledgegbeneficial.
Trueg(WheregaregthegOMgjobs?geasy)
g
13. Customerginteractiongisgoftenghighgforgmanufacturinggprocesses,gbutglowgforgservices.
Falseg(Operationsgingthegservicegsector,gmoderate)
g
14. Productivitygisgmoregdifficultgtogimprovegingthegservicegsector.
Trueg(Thegproductivitygchallenge,gmoderate)
g
15. Manufacturinggnowgconstitutesgtheglargestgeconomicgsectorgingpostindustrialgsocieties.
Falseg(Operationsgingthegservicegsector,gmoderate)
g
16. Ingthegpastghalf-
century,gthegnumbergofgpeoplegemployedgingmanufacturingghasgmoregorglessgheldgsteady,gbutgeachgmanufacturinggemp
loyeegisgmanufacturinggaboutg20gtimesgasgmuch.
OperationsgManagementg– Pageg1
gTestgBank
,Trueg(Operationsgingthegservicegsector,geasy)
OperationsgManagementg– Pageg2
gTestgBank
,17. Agknowledgegsocietygisgonegthatghasgmigratedgfromgworkgbasedgongknowledgegtogonegbasedgongmanualgwork.
Falseg(Thegproductivitygchallenge,geasy)
g
18. Productivitygisgthegtotalgvaluegofgallginputsgtogthegtransformationgprocessgdividedgbygthegtotalgvaluegofgthegoutputsg
produced.
Falseg(Thegproductivitygchallenge,geasy)
19. Measuringgthegimpactgofgagcapitalgacquisitiongongproductivitygisgangexamplegofgmulti-
factorgproductivity.gFalseg(Thegproductivitygchallenge,gmoderate)
20. Ethicalgandgsocialgdilemmasgarisegbecausegstakeholdersgofgagbusinessghavegconflictinggperspectives.
Trueg(Ethicsgandgsocialgresponsibility,geasy)g{AACSB:gEthicalgReasoning}
g
MULTIPLEgCHOICE
21. AtgHardgRockgCafé,gtasksgthatgreflectgoperationsgorgoperationsgmanagementginclude
a.gdesigninggmeals
g
b.gtestinggmealsg(recipes)
g
c.g analyzinggmealsgforgthegcostgofgingredients
g
d.g preparinggemployeegschedules
g
e.g allgofgthegabove
g
eg(Globalgcompanygprofile,geasy)
g
22. AngoperationsgtaskgperformedgatgHardgRockgCafégis
a. borrowinggfundsgtogbuildgagnewgrestaurant
b.g advertisinggchangesgingthegrestaurantgmenu
g
c.g calculatinggrestaurantgprofitgandgloss
g
d.g preparinggemployeegschedules
g
e.g allgofgthegabove
g
dg(Globalgcompanygprofile,gmoderate)
g
23. Operationsgmanagementgisgapplicable
a. mostlygtogthegservicegsector
b. togservicesgexclusively
c. mostlygtogthegmanufacturinggsector
d. togallgfirms,gwhethergmanufacturinggandgservice
e. togthegmanufacturinggsectorgexclusively
dg(Whatgisgoperationsgmanagement?gmoderate)
24. Whichgofgthegfollowinggaregthegprimarygfunctionsgofgallgorganizations?
a. operations,gmarketing,gandghumangresources
b. marketing,ghumangresources,gandgfinance/accounting
c. sales,gqualitygcontrol,gandgoperations
d. marketing,goperations,gandgfinance/accounting
e. researchgandgdevelopment,gfinance/accounting,gandgpurchasing
g dg(Organizinggtogproduceggoodsgandgservices,gmoderate)
25. Budgeting,gpayinggthegbills,gandgcollectiongofgfundsgaregactivitiesgassociatedgwithgthe
OperationsgManagementg– Pageg3
gTestgBank
, a. managementgfunction
b. controlgfunction
c. finance/accountingg function
d. production/operationsg function
e. staffinggfunction
cg(Organizinggtogproduceggoodsgandgservices,gmoderate)
26. Whichgofgthegfollowinggwouldgnotgbegangoperationsgfunctiongingagfast-foodgrestaurant?
a. advertisinggandgpromotion
b. designinggtheglayoutgofgthegfacility
c. maintainingg equipment
d. makingghamburgersgandgfries
e. purchasinggingredients
ag(Organizinggtogproduceggoodsgandgservices,gmoderate)
27. Thegmarketinggfunction'sgmaingconcerngisgwith
a. producingggoodsgorgprovidinggservices
b. procuringgmaterials,gsupplies,gandgequipment
c. buildinggandgmaintaininggagpositivegimage
d. generatinggthegdemandgforgthegorganization'sgproductsgorgservices
e. securinggmonetarygresources
dg(Organizinggtogproduceggoodsgandgservices,gmoderate)
28. ReasonsgtogstudygOperationsgManagementginclude
a. studyinggwhygpeoplegorganizegthemselvesgforgfreegenterprise
b. knowingghowggoodsgandgservicesgaregconsumed
c. understandinggwhatghumangresourcegmanagersgdo
d. learninggaboutgagcostlygpartgofgthegenterprise
e. allgofgthegabove
dg(WhygstudygOM?gmoderate)
29. ReasonsgtogstudygOperationsgManagementgincludeglearninggabout
a. whygpeoplegorganizegthemselvesgforgproductivegenterprise
b. howggoodsgandgservicesgaregproduced
c. whatgoperationsgmanagersgdo
d. agcostlygpartgofgthegenterprise
e. allgofgthegabove
eg(WhygstudygOM?geasy)
30. Thegfivegelementsgingthegmanagementgprocessgare
a. plan,gdirect,gupdate,glead,gandgsupervise
b. accounting/finance,gmarketing,goperations,gandgmanagement
c. organize,gplan,gcontrol,gstaff,gandgmanage
d. plan,gorganize,gstaff,glead,gandgcontrol
e. plan,glead,gorganize,gmanage,gandgcontrol
dg(Whatgdogoperationsgmanagersgdo?geasy)
g
OperationsgManagementg– Pageg4
gTestgBank
