Management,n10en(Robbins)
Chaptern1n n IntroductionntonManagementnandnOrganizations
1) Today'sn managersn aren just n asn likelynton ben womenn asn theyn aren men.n
Answer:n TRUE
Diff:n 2
Pagen Ref:n 4n Topic
:n WhonArenManagers?
Skill:n AACSB:n Multiculturaln and n Diversity
2) Management n affectsn employeen moralen but nnot n an company'sn financialn performance.n
Answer:n FALSE
Diff:n 1
Pagen Ref:n 5n Topic
:n WhonArenManagers?
Skill:n AACSB:n Communication
3) Inn ordern tonbenconsideredn anmanager,n annindividualnmust n coordinaten then workn of n others.n
Answer:n TRUE
Diff:n 2
Pagen Ref:n 5n Topic
:n WhonArenManagers?
4) Supervisorsn and n foremenn maynbothn ben considered n first-
linen managers.n Answer:n TRUE
Diff:n 2
Pagen Ref:n 6n Topic
:n WhonArenManagers?
5) Effectivenessn refersn tonthenrelationshipn betweenn inputsnandnoutputs.n
Answer:n FALSE
Diff:n 2 Pagen Ref:n 7
Topic:n What n Isn Management?
6) Effectivenessn isn concerned n withnthenmeansn of ngettingnthingsn done,nwhilen efficiencynisn c
oncerned n withn then attainment n of n organizationaln goals.
Answer:n FALSEn Diff
:n 2 PagenRef:n7
Topic:n What n Isn Management?
7) A n goaln of n efficiencynisn ton minimizen resourcen costs.n
Answer:n TRUE
Diff:n 2 Pagen Ref:n 7
Topic:n What n Isn Management?
8) Efficiencynisn described n asn"doingnthingsn right."n
Answer:n TRUE
Diff:n 2 Pagen Ref:n 7
Topic:n What n Isn Management?
1
Copyrightn ©n 2009n Pearsonn Education,n Inc.n Publishingn asn Prenticen Hall
,9) Managersn whon aren effectivenat nmeetingn organizationaln goalsn alwaysn act n efficiently.n
Answer:n FALSE
Diff:n 3 Pagen Ref:n 7
Topic:n What n Isn Management?
10) Then fourn contemporaryn functionsn of n management n aren planning,n organizing,n leading,n and n
controlling.
Answer:n TRUE
Diff:n 1 Pagen Ref:n 8
Topic:n What n Don Managersn Do?
11) Determiningn whon reportsn tonwhomn isnpart nof n then controllingn functionn of n management.n
Answer:n FALSE
Diff:n 1 Pagen Ref:n 8
Topic:n What n Don Managersn Do?
12) Directingn and n motivatingn aren partn ofnthen controllingn functionn of n management.n
Answer:n FALSE
Diff:n 2 Pagen Ref:n 8
Topic:n What n Don Managersn Do?
13) Fayol'sn management n functionsn aren basicallynequivalent n ton Mintzberg'sn management n roles.n
Answer:n FALSE
Diff:n 2 Pagen Ref:n 8-9
Topic:n What n Don Managersn Do?
14) Then rolesn of n figurehead,n leader,n and n liaisonn aren alln interpersonaln roles.n
Answer:n TRUE
Diff:n 3 Pagen Ref:n 9
Topic:n What n Don Managersn Do?
15) Disturbancen handlernisn onen of n Mintzberg'sn interpersonaln roles.n
Answer:n FALSE
Diff:n 3 Pagen Ref:n 9
Topic:n What n Don Managersn Do?
16) Mintzberg'sn informationaln management n rolen involvesn receiving,n collecting,n and n disseminatingn i
nformation.
Answer:n TRUE
Diff:n 2 Pagen Ref:n 9
Topic:n What n Don Managersn Do?
17) Mintzberg'sn resourcen allocationn rolen isn similarn ton Fayol'sn planningn functionn becausen it n i
nvolvesn then coordinationn of n employee'sn activities.
Answer:n TRUE
Diff:n 3 Pagen Ref:n 8-9
Topic:n What n Don Managersn Do?
2
Copyrightn ©n 2009n Pearsonn Education,n Inc.n Publishingn asn Prenticen Hall
,18) Resourcen allocationn and n disturbancen handlingn arenbothn considered n decisionaln roles.n
Answer:n TRUE
Diff:n 2 Pagen Ref:n 9
Topic:n What n Don Managersn Do?
19) A n financen managern whon readsn thenWalln Streetn Journaln onn an regularn basisn wouldnbenp
erformingn then figurehead n role.
Answer:n FALSEn Diff
:n 2 PagenRef:n9
Topic:n What n Don Managersn Do?
20) Katzn concluded nthatn managersn need n threen essentialn skills:n technical,n human,n and n conceptual.n
Answer:n TRUE
Diff:n 3 Pagen Ref:n 10-
11n Topic:n What nDonManagersnD
o?
21) Technicaln skillsn becomen lessn important n asn an managern movesn inton highern levelsn of n
management.
Answer:n TRUE
Diff:n 2 Pagen Ref:n 10
Topic:n What n Don Managersn Do?
22) Conceptualn skillsn becomen lessn important n asn an managern movesn inton topn management.n
Answer:n FALSE
Diff:n 1 Pagen Ref:n 11
Topic:n What n Don Managersn Do?
23) Humann skillsn isn then abilitynton workn welln withn othern people.n
Answer:n TRUE
Diff:n 2 Pagen Ref:n 11
Topic:n What n Don Managersn Do?
24) Coachingn and n budgetingn arenskillsn closelyn related n tonthen management n functionn of n leading.n
Answer:n FALSE
Diff:n 3 Pagen Ref:n 8
Topic:n What n Don Managersn Do?
25) Inn today'snworld,n organizationaln managersn at nalln levelsn and ninnalln areasn need nton encouragen t
heirn employeesn ton ben onn then look-out n forn new n ideasn and n new n approaches.
Answer:n TRUE
Diff:n 2 Pagen Ref:n 13
Topic:n What n Don Managersn Do?
26) Onlyn first-linen managersn and n employeesn need n ton ben concerned n withn beingn customer-
n responsive.
Answer:n FALSE
Diff:n 2 Pagen Ref:n 13
Topic:n What n Don Managersn Do?
3
Copyrightn ©n 2009n Pearsonn Education,n Inc.n Publishingn asn Prenticen Hall
, 27) Innovationn isn onlynimportant n inn high-
techn firms.n Answer:n FALSE
Diff:n 2 Pagen Ref:n 15
Topic:n What n Don Managersn Do?
28) A n distinct n purposenisn important ninn definingnann organization.n
Answer:n TRUE
Diff:n 1 Pagen Ref:n 14
Topic:n What n Isn ann Organization?
29) A n non-
profit n organization,n suchn asn thenUnitednWay,ncannot n ben considered n ann organization.n Answer:n F
ALSE
Diff:n 2 Pagen Ref:n 14
Topic:n What n Isn ann Organization?
30) Whichn of n then followingn statementsn regardingn managersn inn today'sn world n isn accurate?
A) Theirn agen rangen isn limited n ton betweenn 30n and n 65.
B) Theyn aren found n onlyn inn largen corporations.
C) Theyn cann ben found n exclusivelyn inn for-profit n organizations.
D) Then singlen most n important n variablen inn employeen productivityn and nloyaltyn isn thenqualityn ofnthenr
elationshipn betweenn employeesn and n theirn direct n supervisors.
Answer:n D
Diff:n 1
Pagen Ref:n 5n Topic
:n WhonArenManagers?
31) Someonen whon worksn withnandn throughn othern peoplenbyncoordinatingntheirn workn activitiesn inno
rdern ton accomplishn organizationaln goalsn isn .
A) ann assemblyn linen worker
B) an laborer
C) an manager
D) ansalesperson
n Answer:n C
Diff:n 1
Pagen Ref:n 5n Topic
:n WhonArenManagers?
32) Inn then past,n nonmanagerialn employeesn weren viewed n asn employeesn whon .
A) reported n ton topn executives
B) reported n ton middlen managers
C) supervised n others
D) had nnonothersn reportingntonthemn
Answer:n D
Diff:n 1
Pagen Ref:n 5n Topic
:n WhonArenManagers?
4
Copyrightn ©n 2009n Pearsonn Education,n Inc.n Publishingn asn Prenticen Hall
Chaptern1n n IntroductionntonManagementnandnOrganizations
1) Today'sn managersn aren just n asn likelynton ben womenn asn theyn aren men.n
Answer:n TRUE
Diff:n 2
Pagen Ref:n 4n Topic
:n WhonArenManagers?
Skill:n AACSB:n Multiculturaln and n Diversity
2) Management n affectsn employeen moralen but nnot n an company'sn financialn performance.n
Answer:n FALSE
Diff:n 1
Pagen Ref:n 5n Topic
:n WhonArenManagers?
Skill:n AACSB:n Communication
3) Inn ordern tonbenconsideredn anmanager,n annindividualnmust n coordinaten then workn of n others.n
Answer:n TRUE
Diff:n 2
Pagen Ref:n 5n Topic
:n WhonArenManagers?
4) Supervisorsn and n foremenn maynbothn ben considered n first-
linen managers.n Answer:n TRUE
Diff:n 2
Pagen Ref:n 6n Topic
:n WhonArenManagers?
5) Effectivenessn refersn tonthenrelationshipn betweenn inputsnandnoutputs.n
Answer:n FALSE
Diff:n 2 Pagen Ref:n 7
Topic:n What n Isn Management?
6) Effectivenessn isn concerned n withnthenmeansn of ngettingnthingsn done,nwhilen efficiencynisn c
oncerned n withn then attainment n of n organizationaln goals.
Answer:n FALSEn Diff
:n 2 PagenRef:n7
Topic:n What n Isn Management?
7) A n goaln of n efficiencynisn ton minimizen resourcen costs.n
Answer:n TRUE
Diff:n 2 Pagen Ref:n 7
Topic:n What n Isn Management?
8) Efficiencynisn described n asn"doingnthingsn right."n
Answer:n TRUE
Diff:n 2 Pagen Ref:n 7
Topic:n What n Isn Management?
1
Copyrightn ©n 2009n Pearsonn Education,n Inc.n Publishingn asn Prenticen Hall
,9) Managersn whon aren effectivenat nmeetingn organizationaln goalsn alwaysn act n efficiently.n
Answer:n FALSE
Diff:n 3 Pagen Ref:n 7
Topic:n What n Isn Management?
10) Then fourn contemporaryn functionsn of n management n aren planning,n organizing,n leading,n and n
controlling.
Answer:n TRUE
Diff:n 1 Pagen Ref:n 8
Topic:n What n Don Managersn Do?
11) Determiningn whon reportsn tonwhomn isnpart nof n then controllingn functionn of n management.n
Answer:n FALSE
Diff:n 1 Pagen Ref:n 8
Topic:n What n Don Managersn Do?
12) Directingn and n motivatingn aren partn ofnthen controllingn functionn of n management.n
Answer:n FALSE
Diff:n 2 Pagen Ref:n 8
Topic:n What n Don Managersn Do?
13) Fayol'sn management n functionsn aren basicallynequivalent n ton Mintzberg'sn management n roles.n
Answer:n FALSE
Diff:n 2 Pagen Ref:n 8-9
Topic:n What n Don Managersn Do?
14) Then rolesn of n figurehead,n leader,n and n liaisonn aren alln interpersonaln roles.n
Answer:n TRUE
Diff:n 3 Pagen Ref:n 9
Topic:n What n Don Managersn Do?
15) Disturbancen handlernisn onen of n Mintzberg'sn interpersonaln roles.n
Answer:n FALSE
Diff:n 3 Pagen Ref:n 9
Topic:n What n Don Managersn Do?
16) Mintzberg'sn informationaln management n rolen involvesn receiving,n collecting,n and n disseminatingn i
nformation.
Answer:n TRUE
Diff:n 2 Pagen Ref:n 9
Topic:n What n Don Managersn Do?
17) Mintzberg'sn resourcen allocationn rolen isn similarn ton Fayol'sn planningn functionn becausen it n i
nvolvesn then coordinationn of n employee'sn activities.
Answer:n TRUE
Diff:n 3 Pagen Ref:n 8-9
Topic:n What n Don Managersn Do?
2
Copyrightn ©n 2009n Pearsonn Education,n Inc.n Publishingn asn Prenticen Hall
,18) Resourcen allocationn and n disturbancen handlingn arenbothn considered n decisionaln roles.n
Answer:n TRUE
Diff:n 2 Pagen Ref:n 9
Topic:n What n Don Managersn Do?
19) A n financen managern whon readsn thenWalln Streetn Journaln onn an regularn basisn wouldnbenp
erformingn then figurehead n role.
Answer:n FALSEn Diff
:n 2 PagenRef:n9
Topic:n What n Don Managersn Do?
20) Katzn concluded nthatn managersn need n threen essentialn skills:n technical,n human,n and n conceptual.n
Answer:n TRUE
Diff:n 3 Pagen Ref:n 10-
11n Topic:n What nDonManagersnD
o?
21) Technicaln skillsn becomen lessn important n asn an managern movesn inton highern levelsn of n
management.
Answer:n TRUE
Diff:n 2 Pagen Ref:n 10
Topic:n What n Don Managersn Do?
22) Conceptualn skillsn becomen lessn important n asn an managern movesn inton topn management.n
Answer:n FALSE
Diff:n 1 Pagen Ref:n 11
Topic:n What n Don Managersn Do?
23) Humann skillsn isn then abilitynton workn welln withn othern people.n
Answer:n TRUE
Diff:n 2 Pagen Ref:n 11
Topic:n What n Don Managersn Do?
24) Coachingn and n budgetingn arenskillsn closelyn related n tonthen management n functionn of n leading.n
Answer:n FALSE
Diff:n 3 Pagen Ref:n 8
Topic:n What n Don Managersn Do?
25) Inn today'snworld,n organizationaln managersn at nalln levelsn and ninnalln areasn need nton encouragen t
heirn employeesn ton ben onn then look-out n forn new n ideasn and n new n approaches.
Answer:n TRUE
Diff:n 2 Pagen Ref:n 13
Topic:n What n Don Managersn Do?
26) Onlyn first-linen managersn and n employeesn need n ton ben concerned n withn beingn customer-
n responsive.
Answer:n FALSE
Diff:n 2 Pagen Ref:n 13
Topic:n What n Don Managersn Do?
3
Copyrightn ©n 2009n Pearsonn Education,n Inc.n Publishingn asn Prenticen Hall
, 27) Innovationn isn onlynimportant n inn high-
techn firms.n Answer:n FALSE
Diff:n 2 Pagen Ref:n 15
Topic:n What n Don Managersn Do?
28) A n distinct n purposenisn important ninn definingnann organization.n
Answer:n TRUE
Diff:n 1 Pagen Ref:n 14
Topic:n What n Isn ann Organization?
29) A n non-
profit n organization,n suchn asn thenUnitednWay,ncannot n ben considered n ann organization.n Answer:n F
ALSE
Diff:n 2 Pagen Ref:n 14
Topic:n What n Isn ann Organization?
30) Whichn of n then followingn statementsn regardingn managersn inn today'sn world n isn accurate?
A) Theirn agen rangen isn limited n ton betweenn 30n and n 65.
B) Theyn aren found n onlyn inn largen corporations.
C) Theyn cann ben found n exclusivelyn inn for-profit n organizations.
D) Then singlen most n important n variablen inn employeen productivityn and nloyaltyn isn thenqualityn ofnthenr
elationshipn betweenn employeesn and n theirn direct n supervisors.
Answer:n D
Diff:n 1
Pagen Ref:n 5n Topic
:n WhonArenManagers?
31) Someonen whon worksn withnandn throughn othern peoplenbyncoordinatingntheirn workn activitiesn inno
rdern ton accomplishn organizationaln goalsn isn .
A) ann assemblyn linen worker
B) an laborer
C) an manager
D) ansalesperson
n Answer:n C
Diff:n 1
Pagen Ref:n 5n Topic
:n WhonArenManagers?
32) Inn then past,n nonmanagerialn employeesn weren viewed n asn employeesn whon .
A) reported n ton topn executives
B) reported n ton middlen managers
C) supervised n others
D) had nnonothersn reportingntonthemn
Answer:n D
Diff:n 1
Pagen Ref:n 5n Topic
:n WhonArenManagers?
4
Copyrightn ©n 2009n Pearsonn Education,n Inc.n Publishingn asn Prenticen Hall
