Test Bank for Managing for Quality and Performance Excellence, 12th Edition by James R. Evans.pdf

, Managing for quality and performance excellence 10th edition test bank by James R. Evans, Willi
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1. Peoplemviewmqualitymsubjectivelymandminmrelationmtomdifferingmcriteriambased monmtheirmindividualmrolesmin mthemproduct
ion-mmarketingmvalue mchain.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:mEasy
ACCREDITINGm STANDARDS:m BUSPROG:mAnalytic
DISC:mCreation mof mValue
TOPICS: DESC.EVAB.17.01.01 mDefiningmQuality
KEYWORDS: Bloom's:mKnowledge

2. Themtranscendentmdefinition mof mquality mwasmfirstmdefined masmthemgoodnessmof mamproduct.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:mEasy
ACCREDITINGm STANDARDS:m BUSPROG:mAnalytic
DISC:mCreation mof mValue
TOPICS: DESC.EVAB.17.01.01 mDefiningmQuality
KEYWORDS: Bloom's:mComprehension

3. Accordingmto mthemproductmperspective mofmquality,mamsmallermnumbermofmproductmattributesmaremequivalentmto mhighermquality.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty:mEasy
ACCREDITINGm STANDARDS:m BUSPROG:mAnalytic
DISC:mCreation mof mValue
TOPICS: DESC.EVAB.17.01.01 mDefiningmQuality
KEYWORDS: Bloom's:mKnowledge

4. Themusermperspective mof mquality mjudgesmamproductmbased mon mhowmwellmthemproductmperformsmitsmintended mfunction.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:mEasy
ACCREDITINGm STANDARDS:m BUSPROG:mAnalytic
DISC:mCreation mof mValue
TOPICS: DESC.EVAB.17.01.01 mDefiningmQuality
KEYWORDS: Bloom's:mKnowledge

5. Accordingmto mthemmanufacturingmperspectivemofmquality,mquality mismbasedmonmthemconsistency mbetween mgoodsmand mservices.
a. True

, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:mModerate
ACCREDITINGm STANDARDS:m BUSPROG:mAnalytic
DISC:mCreation mof mValue
TOPICS: DESC.EVAB.17.01.01 mDefiningmQuality
KEYWORDS: Bloom's:mComprehension

6. Inspection mwasmthemprimary mmeansmof mquality mcontrolmduringmthemfirstmhalf mof mthemtwentieth mcentury.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:mEasy
ACCREDITINGm STANDARDS:m BUSPROG:mAnalytic
DISC:mCreation mof mValue
TOPICS: DESC.EVAB.17.01.02 mHistory mof mQuality mManagement
KEYWORDS: Bloom's:mKnowledge

7. Duringmthem1940smandm1950s,maftermWorldmWarmII,mthemqualitymofmproductsmwasmthemmostmimportantmpriority mo
f mtop mmanagersmasmitmwasmrecognized masmthemkey mto mworldwide msuccess.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty:mModerate
ACCREDITINGm STANDARDS:m BUSPROG:mAnalytic
DISC:mCreation mof mValue
TOPICS: DESC.EVAB.17.01.02 mHistory mof mQuality mManagement
KEYWORDS: Bloom's:mComprehension

8. Although mquality mcanmdrivembusinessmsuccess,mitmcannotmguaranteemit,mandmonemmustmnotminfermthatmbusinessmfailur
esmormstock mpricemdropsmaremthemresultmof mpoormquality.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:mModerate
ACCREDITINGm STANDARDS:m BUSPROG:mAnalytic
DISC:mCreation mof mValue
TOPICS: DESC.EVAB.17.01.02 mHistory mof mQuality mManagement
KEYWORDS: Bloom's:mComprehension

9. ThemSix mSigmamapproachmformqualitymimprovementmrequiresmincreasedmlevelsmofmtrainingmandmeducationmformmanagers,m
and mnotmformfront-linememployees.
a. True

, b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty:mEasy
ACCREDITINGm STANDARDS:m BUSPROG:mAnalytic
DISC:mCreation mof mValue
TOPICS: DESC.EVAB.17.01.02 mHistory mof mQuality mManagement
KEYWORDS: Bloom's:mKnowledge

10. Itmismthemresponsibility mofmthemmarketingmandmsalesmdepartmentmtomlearnmaboutmthemproductsmandmproductmfeatures
mthatmconsumers mwant, mand mthe mprices mthey mare mwillingmto mpay mformthose mproducts.

a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:mEasy
ACCREDITINGm STANDARDS:m BUSPROG:mAnalytic
DISC:mCreation mof mValue
TOPICS: DESC.EVAB.17.01.03 mQuality min mManufacturing
KEYWORDS: Bloom's:mKnowledge

11. Themreceivingmdepartmentmin man morganization mensuresmthatmthemdeliveredmitemsmaremofmthemqualitymspecifiedmby
mthe mpurchase mcontract.

a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty:mEasy
ACCREDITINGm STANDARDS:m BUSPROG:mAnalytic
DISC:mCreation mof mValue
TOPICS: DESC.EVAB.17.01.03 mQuality min mManufacturing
KEYWORDS: Bloom's:mKnowledge

12. Themfunctionmofmtoolmengineersminmmanufacturingmindustriesmismtomwork mwithmproductmdesignmengineersmtomdev
elop mrealisticmspecifications.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty:mEasy
ACCREDITINGm STANDARDS:m BUSPROG:mAnalytic
DISC:mCreation mof mValue
TOPICS: DESC.EVAB.17.01.03 mQuality min mManufacturing
KEYWORDS: Bloom's:mKnowledge

13. Theminspectionmstepmin mmanufacturingmshould mideallymbemused masmammeansmofmgatheringminformationmthatmcanmbemus
ed mto mimprove mquality mof mthemproductsmrathermthan msimply mto mremove mdefective mitems.