RWST016 EXAM 2025 VERIFIED QUESTIONS AND CORRECT
ANSWERS GRADED A
Our mainstream products include -CORRECT ANSWER>>
✔
️ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being -CORRECT ANSWER>>
✔
️Unexpected and enabling progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to update a Lenovo branded system, after
a system board has been replaced? (select all that apply)
CORRECT ANSWER>> ✔BIOS update
It is important to understand how to provide good customer
service because -CORRECT ANSWER>> ✔A customer is not
someone to argue with.
Which of the following cable management solutions can be found
in desktop systems? (Select all that apply) -CORRECT ANSWER>>
✔
️Zip ties
AND
,Snap clips
Who provides the shipping container to the customer when a
system needs to be shipped to the service depot? -CORRECT
ANSWER ✔Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
Which of the following statements are true about replacing the
thermal compound on a laptop? -CORRECT ANSWER>> ✔Spread
the thermal compound until the entire surface is covered.
What question needs to be asked, after determining the
component with a problem? -CORRECT ANSWER>> ✔When does
the issue occur?
Which of the following is the correct thermal paste to use on
Lenovo systems? -CORRECT ANSWER>> ✔Shin-Etsu Microsi
X23-7783D
What does PCIe stand for? -CORRECT ANSWER>> ✔Peripheral
Component Interconnect Express
Which of these tools would be recommended for use in servicing
Lenovo systems? (Select all that apply) -CORRECT ANSWER>>
✔
️Spudger
, AND
Screw driver
AND
Tweezers with ESD coating
The Claim Administrator submits a new part claim for same day
service through the Service Portal. Who receives the part once it
has been shipped? -CORRECT ANSWER>> ✔The Customer
In the customer service technique, the first E of DEFUSE stands
for -CORRECT ANSWER>> ✔Empathize
While talking to the customer, it is important that your tone of
voice is -CORRECT ANSWER>> ✔Concerned
Select the correct description of a Customer Replaceable
Unit(CRU)? -CORRECT ANSWER>> ✔Replacement parts that are
determined to be simple enough for a non-trained person to
remove and replace.
A Hardware Maintenance Manual (HMM) contains information on
which of the following topics? -CORRECT ANSWER>> ✔Hardware
removal and replacement
Where is RAM installed? -CORRECT ANSWER>> ✔Memory
sockets on Motherboard
What can you do to ensure that you do not forget how the cables
are installed before you service a system? -CORRECT ANSWER>>
✔
️Take a photograph
Which of the following systems may have an LCD panel that
ANSWERS GRADED A
Our mainstream products include -CORRECT ANSWER>>
✔
️ThinkPad & ThinkCentre
The Lenovo Brand Strategy is about being -CORRECT ANSWER>>
✔
️Unexpected and enabling progress in interesting ways
OR
Formulaic and boring
OR
Working towards an endpoint
NOT
Predictable
What utilities are used to update a Lenovo branded system, after
a system board has been replaced? (select all that apply)
CORRECT ANSWER>> ✔BIOS update
It is important to understand how to provide good customer
service because -CORRECT ANSWER>> ✔A customer is not
someone to argue with.
Which of the following cable management solutions can be found
in desktop systems? (Select all that apply) -CORRECT ANSWER>>
✔
️Zip ties
AND
,Snap clips
Who provides the shipping container to the customer when a
system needs to be shipped to the service depot? -CORRECT
ANSWER ✔Retailer
OR
Service technician
OR
Lenovo
NOT
Service provider
Which of the following statements are true about replacing the
thermal compound on a laptop? -CORRECT ANSWER>> ✔Spread
the thermal compound until the entire surface is covered.
What question needs to be asked, after determining the
component with a problem? -CORRECT ANSWER>> ✔When does
the issue occur?
Which of the following is the correct thermal paste to use on
Lenovo systems? -CORRECT ANSWER>> ✔Shin-Etsu Microsi
X23-7783D
What does PCIe stand for? -CORRECT ANSWER>> ✔Peripheral
Component Interconnect Express
Which of these tools would be recommended for use in servicing
Lenovo systems? (Select all that apply) -CORRECT ANSWER>>
✔
️Spudger
, AND
Screw driver
AND
Tweezers with ESD coating
The Claim Administrator submits a new part claim for same day
service through the Service Portal. Who receives the part once it
has been shipped? -CORRECT ANSWER>> ✔The Customer
In the customer service technique, the first E of DEFUSE stands
for -CORRECT ANSWER>> ✔Empathize
While talking to the customer, it is important that your tone of
voice is -CORRECT ANSWER>> ✔Concerned
Select the correct description of a Customer Replaceable
Unit(CRU)? -CORRECT ANSWER>> ✔Replacement parts that are
determined to be simple enough for a non-trained person to
remove and replace.
A Hardware Maintenance Manual (HMM) contains information on
which of the following topics? -CORRECT ANSWER>> ✔Hardware
removal and replacement
Where is RAM installed? -CORRECT ANSWER>> ✔Memory
sockets on Motherboard
What can you do to ensure that you do not forget how the cables
are installed before you service a system? -CORRECT ANSWER>>
✔
️Take a photograph
Which of the following systems may have an LCD panel that
