MICHAELQR.QSOLOMON,QGREGQW.QMARSHALLQANDQELNORAQW.QSTUART
TABLEQOFQCONTENT
PARTQ1:QUNDERSTANDQTHEQVALUEQPROPOSITION
1. WelcomeQtoQtheQWorldQofQMarketing:QCreateQandQDeliverQValue
2. Global,QEthical,QandQSustainableQMarketing
3. StrategicQMarketQPlanning
Supplement:QBuildQaQMarketingQPlan
PARTQ2:QDETERMINEQTHEQVALUEQPROPOSITIONSQDIFFERENTQCUSTOMERSQWANT
4. MarketQResearch
5. MarketingQAnalytics:QWelcomeQtoQtheQEraQofQBigQData!
6. UnderstandQConsumerQandQBusinessQMarkets
7. Segmentation,QTargetQMarketing,QandQPositioning
,PARTQ3:QDEVELOPQTHEQVALUEQPROPOSITIONQFORQTHEQCUSTOMER
8. ProductQI:QInnovationQandQNewQProductQDevelopment
9. ProductQII:QProductQStrategy,QBranding,QandQProductQManagement
10. Price:QWhatQIsQtheQValueQPropositionQWorth?
Supplement:QMarketingQMath
PARTQ4:QDELIVERQANDQCOMMUNICATEQTHEQVALUEQPROPOSITION
11. DeliverQtheQGoods:QDetermineQtheQDistributionQStrategy
12. DeliverQtheQCustomerQExperience:QGoodsQandQServicesQviaQBricksQandQClicks
13. PromotionQI:QAdvertisingQOneQtoQManyQMarketingQCommunications
14. PromotionQII:QSocialQMediaQMarketingQandQOtherQCommunicationQTools
, Marketing:QRealQPeople,QRealQChoices,Q10eQ(Solomon)
ChapterQ1Q WelcomeQtoQtheQWorldQofQMarketing:QCreateQandQDeliverQValue
1) AQ isQtheQultimateQuserQofQaQgoodQorQservice.
A) stakeholder
B) market
C) targetQmarket
D) marketer
E) consumerQAn
swer:Q EQDifficu
lty:Q Easy
LO:Q 1.1:QExplainQwhatQmarketingQis,QtheQmarketingQmix,QwhatQcanQbeQmarketedQandQtheQvalueQo
fQmarketing
2) isQtheQactivity,QsetQofQinstitutions,QandQprocessesQforQcreating,Qcommunicating,Qdeli
vering,QandQexchangingQofferingsQthatQhaveQvalueQforQcustomers,Qclients,Qpartners,QandQsocietyQat
Qlarge.
A) DemandQsatisfaction
B) CompetitiveQadvantageQbuilding
C) Marketing
D) TotalQqualityQmanagement
E) ValueQchainQmanagement
QAnswer:Q C
Difficulty:Q Easy
LO:Q 1.1:QExplainQwhatQmarketingQis,QtheQmarketingQmix,QwhatQcanQbeQmarketedQandQtheQvalueQo
fQmarketing
AACSB:Q WrittenQandQoralQcommunication
3) TheQ
consistsQofQtheQtoolsQanQorganizationQusesQtoQcreateQaQdesiredQresponseQamongQaQsetQofQpredef
inedQconsumers.
A) sharingQeconomy
B) marketQposition
C) valueQproposition
D) marketplace
E) marketingQmix
QAnswer:Q EQDiffi
culty:Q Easy
LO:Q 1.1:QExplainQwhatQmarketingQis,QtheQmarketingQmix,QwhatQcanQbeQmarketedQandQtheQvalueQo
fQmarketing