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Chapterg02gTest
Indicategtheganswergchoicegthatgbestgcompletesgthegstatementgorganswersgthegquestion.
1. Sinceg1981,gthegVINghasgbeengmadegupgofg characters.
a. 11
b. 13
c. 15
d. 17
2. VINgstandsgforg .
a. Vehicleginformationgnumber
b. Vehiclegignitiongnumber
c. Vehiclegidentificationgnumber
d. Nonegofgthegabove
3. TechniciangAgsaysgvehicleginformationgnumbersg(VINs)gareguniquegidentifiersgforgeachgvehiclegproduced.gT
echniciangBgsaysgVINsgaregmadegupgofg19gcharactersgandgaregusuallyglocatedgongthegengine.gWhogisgcorrect?
a. TechniciangA
b. TechniciangB
c. BothgAgandgB
d. NeithergAgnorgB
4. IngagNorthgAmericangVIN,gtheg charactergisgthegcountrygofgorigin.
a. First
b. Second
c. Third
d. Fourth
5. Theg charactergtellsgyougthegassemblygplantgorgfactorygwheregthegvehiclegwasgputgtogether.
a. 10th
b. 11th
c. 12th
d. 13th
6. WheregmightgyougfindgagVIN?
a. Engine
b. Leftgfrontgcornergofgthegwindshield
c. Trunk
d. Allgofgthegabove
7. Automotivegservicegmanualsgcomegingtwogtypes:g andg .
a. After-market;gshop
b. Shop;gfactory
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c. Factory;gafter-market
d. Paper;gelectronic
8. Manufacturersgofferginformationgonlinegthroughg subscriptions.
a. Daily
b. Monthly
c. Yearly
d. Allgofgthegabove
9. Shopgmanualsgaregorganizedgaccordinggtog andghavegindexesgforgquickgreferencing.
a. VINs
b. Enginegparts
c. Vehiclegsystems
d. Nonegofgthegabove
10. TechniciangAgsaysgthatgtogusegagserviceginformationgprogram,gyougmaygbegrequiredgtogloggingtogthegcomputerga
ndgthegserviceginformationgprogram.gTechniciangBgsaysgmakegsuregyoughavegthegusernamegandglogingavailablegbe
foregyougstart.gWhogisgcorrect?
a. TechniciangA
b. TechniciangB
c. BothgAgandgB
d. NeithergAgnorgB
11. TechniciangAgsaysgcomputergdatabasesgaregusedgtoginputgandgretrievegcustomerginformationgforgbilling,g
warrantygwork,gandgotherginformation.gTechniciangBgsaysgthatgdealershipsghavegaccessgtogmanufacturergdat
abasesgforgthegpurposegofgaccessinggwarrantyginformation.gWhogisgcorrect?
a. TechniciangA
b. TechniciangB
c. BothgAgandgB
d. NeithergAgnorgB
12. TechniciangAgsaysgthatgcomputergdatabasesgprovideginformationgongprocedures,gparts,gandgservicegproblems.g
TechniciangBgsaysgusernamesgandgpasswordsgmaygbegrequiredgtogloggintogthegcomputergandgthegserviceginformati
ongprogram.gWhogisgcorrect?
a. TechniciangA
b. TechniciangB
c. BothgAgandgB
d. NeithergAgnorgB
Indicategwhethergthegstatementgisgtruegorgfalse.
13. Thegfinalgsixgnumbersgmakegupgthegsequentialgnumbergofgthegvehiclegasgitgcomesgoffgthegassemblygline.
a. True
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b. False
Indicategtheganswergchoicegthatgbestgcompletesgthegstatementgorganswersgthegquestion.
14. ThegVINgcontainsgallgofgthegfollowingginformation,gEXCEPT:
a. tiregsize.
b. enginegtype.
c. seatgrestraints.
d. assemblygplant.
15. Theginformationgfoundgingshopgmanualsgprovidesgagsystematicgproceduregandgidentifiesg
,gsafetygprecautions,gandgspecificationsgrelevantgtogthegtask.
a. SDS
b. Computergdatabases
c. VINs
d. Specialgtools
16. Atgthegtimegofgvehicleg
,gmanufacturersgpreparegservicegandgtechnicalginformationgandgattemptgtoganticipategtheginformationgthegtec
hniciansgneedgtogperformgservicegandgrepairs.
a. Service
b. Invoicing
c. Repair
d. Production
17. TechniciangAgsaysgmanufacturersgprovidegtechnicalgservicegbulletinsg(TSBs)gasgupdatesgtogshopgmanualsgwhen
newgproblemsgorgmaintenancegconcernsgarisegforgcertaingvehiclegmakesgorgmodels.gTechniciangBgsaysgagTSBgcang
g
begissuedgforgangupdatedgpartgorgagchangegingthegservicegproceduregongagcertaingmakegofgvehicle.gWhogisgcorrect?
a. TechniciangA
b. TechniciangB
c. BothgAgandgB
d. NeithergAgnorgB
18. TechniciangAgsaysgmanufacturersgprovidegtechnicalgservicegbulletinsg(TSBs)gtogtechniciansgongunexpectedg
problems,gupdatedgparts,gorgchangesgtogrepairgproceduresgforgcertaingvehiclegmakesgorgmodels.gTechniciangBgsa
ysgthatgifgagsafetygissuegisgdiscoveredgongagcertaingmakegofgvehicle,gthegmanufacturergmaygissuegagservicegcampa
igngorgrecall.gWhogisgcorrect?
a. TechniciangA
b. TechniciangB
c. BothgAgandgB
d. NeithergAgnorgB
19. AllgofgthegfollowinggaregTSBgguidelinesgEXCEPT:
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a. TechniciansgmustgbegablegtoglocategwheregthegTSBsgaregkeptgingyourgshopgorglookgthemgupgingthegel
ectronicgserviceginformationgsystem.
b. Priorgtogperforminggrepairs,gtechniciansgmustglookgthroughgthegTSBsgandggetgtogknowgthegtypegofgi
nformationgcontainedgingthem.
c. Aftergworkinggongagvehicle,gitgisggoodgpracticegtogcheckgwhethergagTSBghasgbeengissuedgforgthatgv
ehiclegandgtypegofgfaultgorgrepair.
d. PerformgrepairsgtogthegvehiclegfollowinggthegTSBgwheregappropriategwhilegalsogreferringgtogthegshopg
manual.
20. Usually,gallgcostsgassociatedgwithgthegrecallgaregpaidgforgbygthe:
a. owner.
b. seller.
c. manufacturer.
d. dealer.
21. TechniciangAgsaysgthatgserviceginformationgprogramsgaregextremelyghelpful,gasgthegtechniciangcangusegaglaptopgatgtheg
vehiclegforgquickgaccessgtogrepairgprocedures.gTechniciangBgsaysgthatgagfaultgfromgthegfactorygwithingthegairbaggsystemgw
ouldglikelygtriggergagrecall.gWhogisgcorrect?
a. TechniciangA
b. TechniciangB
c. BothgAgandgB
d. NeithergAgnorgB
22. Agcriticalgchangegingthegproceduregthatgbleedsgairgfromgthegcoolinggsystemgisgneededgtogresolvegoverheatinggc
oncerns.gTechniciangAgstatesgthatgingthisgsituation,gthegmanufacturergwouldgissuegagservicegbulletingexplaininggth
egproblem.gTechniciangBgstatesgthatgthisgcangbegdonegbygthegshopgitself.gWhogisgcorrect?
a. TechniciangA
b. TechniciangB
c. BothgAgandgB
d. NeithergAgnorgB
23. Agtechnicalgservicegbulletingmaygprovideginformationgongallgofgthegfollowinggexcept:
a. unexpectedgproblems.
b. updatedgparts.
c. changesgtogrepairgprocedures.
d. thegscheduledgmaintenancegchart.
24. Whichgofgthegfollowinggisgangexamplegofgagmandatorygrecall?
a. Agvehicle’sgradiogmalfunctioning
b. Agvehicle’sgairbaggnotgdeploying
c. Agvehicle’sgdashboardgprematurelygfading
d. Nonegofgtheganswersglisted
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g g g g g g g g g
axles 1st Edition Santini g g g
Name: Class: Date:
Chapterg02gTest
Indicategtheganswergchoicegthatgbestgcompletesgthegstatementgorganswersgthegquestion.
1. Sinceg1981,gthegVINghasgbeengmadegupgofg characters.
a. 11
b. 13
c. 15
d. 17
2. VINgstandsgforg .
a. Vehicleginformationgnumber
b. Vehiclegignitiongnumber
c. Vehiclegidentificationgnumber
d. Nonegofgthegabove
3. TechniciangAgsaysgvehicleginformationgnumbersg(VINs)gareguniquegidentifiersgforgeachgvehiclegproduced.gT
echniciangBgsaysgVINsgaregmadegupgofg19gcharactersgandgaregusuallyglocatedgongthegengine.gWhogisgcorrect?
a. TechniciangA
b. TechniciangB
c. BothgAgandgB
d. NeithergAgnorgB
4. IngagNorthgAmericangVIN,gtheg charactergisgthegcountrygofgorigin.
a. First
b. Second
c. Third
d. Fourth
5. Theg charactergtellsgyougthegassemblygplantgorgfactorygwheregthegvehiclegwasgputgtogether.
a. 10th
b. 11th
c. 12th
d. 13th
6. WheregmightgyougfindgagVIN?
a. Engine
b. Leftgfrontgcornergofgthegwindshield
c. Trunk
d. Allgofgthegabove
7. Automotivegservicegmanualsgcomegingtwogtypes:g andg .
a. After-market;gshop
b. Shop;gfactory
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c. Factory;gafter-market
d. Paper;gelectronic
8. Manufacturersgofferginformationgonlinegthroughg subscriptions.
a. Daily
b. Monthly
c. Yearly
d. Allgofgthegabove
9. Shopgmanualsgaregorganizedgaccordinggtog andghavegindexesgforgquickgreferencing.
a. VINs
b. Enginegparts
c. Vehiclegsystems
d. Nonegofgthegabove
10. TechniciangAgsaysgthatgtogusegagserviceginformationgprogram,gyougmaygbegrequiredgtogloggingtogthegcomputerga
ndgthegserviceginformationgprogram.gTechniciangBgsaysgmakegsuregyoughavegthegusernamegandglogingavailablegbe
foregyougstart.gWhogisgcorrect?
a. TechniciangA
b. TechniciangB
c. BothgAgandgB
d. NeithergAgnorgB
11. TechniciangAgsaysgcomputergdatabasesgaregusedgtoginputgandgretrievegcustomerginformationgforgbilling,g
warrantygwork,gandgotherginformation.gTechniciangBgsaysgthatgdealershipsghavegaccessgtogmanufacturergdat
abasesgforgthegpurposegofgaccessinggwarrantyginformation.gWhogisgcorrect?
a. TechniciangA
b. TechniciangB
c. BothgAgandgB
d. NeithergAgnorgB
12. TechniciangAgsaysgthatgcomputergdatabasesgprovideginformationgongprocedures,gparts,gandgservicegproblems.g
TechniciangBgsaysgusernamesgandgpasswordsgmaygbegrequiredgtogloggintogthegcomputergandgthegserviceginformati
ongprogram.gWhogisgcorrect?
a. TechniciangA
b. TechniciangB
c. BothgAgandgB
d. NeithergAgnorgB
Indicategwhethergthegstatementgisgtruegorgfalse.
13. Thegfinalgsixgnumbersgmakegupgthegsequentialgnumbergofgthegvehiclegasgitgcomesgoffgthegassemblygline.
a. True
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b. False
Indicategtheganswergchoicegthatgbestgcompletesgthegstatementgorganswersgthegquestion.
14. ThegVINgcontainsgallgofgthegfollowingginformation,gEXCEPT:
a. tiregsize.
b. enginegtype.
c. seatgrestraints.
d. assemblygplant.
15. Theginformationgfoundgingshopgmanualsgprovidesgagsystematicgproceduregandgidentifiesg
,gsafetygprecautions,gandgspecificationsgrelevantgtogthegtask.
a. SDS
b. Computergdatabases
c. VINs
d. Specialgtools
16. Atgthegtimegofgvehicleg
,gmanufacturersgpreparegservicegandgtechnicalginformationgandgattemptgtoganticipategtheginformationgthegtec
hniciansgneedgtogperformgservicegandgrepairs.
a. Service
b. Invoicing
c. Repair
d. Production
17. TechniciangAgsaysgmanufacturersgprovidegtechnicalgservicegbulletinsg(TSBs)gasgupdatesgtogshopgmanualsgwhen
newgproblemsgorgmaintenancegconcernsgarisegforgcertaingvehiclegmakesgorgmodels.gTechniciangBgsaysgagTSBgcang
g
begissuedgforgangupdatedgpartgorgagchangegingthegservicegproceduregongagcertaingmakegofgvehicle.gWhogisgcorrect?
a. TechniciangA
b. TechniciangB
c. BothgAgandgB
d. NeithergAgnorgB
18. TechniciangAgsaysgmanufacturersgprovidegtechnicalgservicegbulletinsg(TSBs)gtogtechniciansgongunexpectedg
problems,gupdatedgparts,gorgchangesgtogrepairgproceduresgforgcertaingvehiclegmakesgorgmodels.gTechniciangBgsa
ysgthatgifgagsafetygissuegisgdiscoveredgongagcertaingmakegofgvehicle,gthegmanufacturergmaygissuegagservicegcampa
igngorgrecall.gWhogisgcorrect?
a. TechniciangA
b. TechniciangB
c. BothgAgandgB
d. NeithergAgnorgB
19. AllgofgthegfollowinggaregTSBgguidelinesgEXCEPT:
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a. TechniciansgmustgbegablegtoglocategwheregthegTSBsgaregkeptgingyourgshopgorglookgthemgupgingthegel
ectronicgserviceginformationgsystem.
b. Priorgtogperforminggrepairs,gtechniciansgmustglookgthroughgthegTSBsgandggetgtogknowgthegtypegofgi
nformationgcontainedgingthem.
c. Aftergworkinggongagvehicle,gitgisggoodgpracticegtogcheckgwhethergagTSBghasgbeengissuedgforgthatgv
ehiclegandgtypegofgfaultgorgrepair.
d. PerformgrepairsgtogthegvehiclegfollowinggthegTSBgwheregappropriategwhilegalsogreferringgtogthegshopg
manual.
20. Usually,gallgcostsgassociatedgwithgthegrecallgaregpaidgforgbygthe:
a. owner.
b. seller.
c. manufacturer.
d. dealer.
21. TechniciangAgsaysgthatgserviceginformationgprogramsgaregextremelyghelpful,gasgthegtechniciangcangusegaglaptopgatgtheg
vehiclegforgquickgaccessgtogrepairgprocedures.gTechniciangBgsaysgthatgagfaultgfromgthegfactorygwithingthegairbaggsystemgw
ouldglikelygtriggergagrecall.gWhogisgcorrect?
a. TechniciangA
b. TechniciangB
c. BothgAgandgB
d. NeithergAgnorgB
22. Agcriticalgchangegingthegproceduregthatgbleedsgairgfromgthegcoolinggsystemgisgneededgtogresolvegoverheatinggc
oncerns.gTechniciangAgstatesgthatgingthisgsituation,gthegmanufacturergwouldgissuegagservicegbulletingexplaininggth
egproblem.gTechniciangBgstatesgthatgthisgcangbegdonegbygthegshopgitself.gWhogisgcorrect?
a. TechniciangA
b. TechniciangB
c. BothgAgandgB
d. NeithergAgnorgB
23. Agtechnicalgservicegbulletingmaygprovideginformationgongallgofgthegfollowinggexcept:
a. unexpectedgproblems.
b. updatedgparts.
c. changesgtogrepairgprocedures.
d. thegscheduledgmaintenancegchart.
24. Whichgofgthegfollowinggisgangexamplegofgagmandatorygrecall?
a. Agvehicle’sgradiogmalfunctioning
b. Agvehicle’sgairbaggnotgdeploying
c. Agvehicle’sgdashboardgprematurelygfading
d. Nonegofgtheganswersglisted
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