SERVICENOW HR CERTIFICATION EXAM
NEWEST 2025 ACTUAL EXAM| COMPLETE 150
QUESTIONS AND VERIFIED ANSWERS (100%
CORRECT ANSWERS) ALREADY GRADED A+
How many user criteria records can a knowledge base have? - ANSWER
- Unlimited
What options are available in the Guided Setup category view? -
ANSWER - Configuration categories and their tasks (get started,
continue, skip)
What options are available in the Guided Setup Task View - ANSWER -
Start, skip, mark as complete or unlock tasks
Why are some tasks locked in the Guided Setup task view? - ANSWER -
Because they require a plugin to be activated
What options are available in the Guided Setup Configuration view? -
ANSWER - Shows lists, forms and properties
How many client roles are in the base instance? - ANSWER - Ten (five
for core and five for service portal)
pg. 1
,How many condition client role rules are in the base instance? -
ANSWER - Five
How many client roles groups are in the base instance? - ANSWER -
Two: HR Fulfillment Support, HR Service Portal
Is HR Core Basic included in HR Manager role? - ANSWER - Yes
If Knowledge base has no user criteria, articles within that KB are
available to read/write - ANSWER - all users with any roles
If a knowledge base has no user criteria, articles within that KB are
available for read only to - ANSWER - All Users without roles
In base SN instance, for KB articles these options are visible - ANSWER
- Can contribute and can read; related lists need to be configured for
Cannot contribute/read
Used to control which users can create, update and read Knowledge
bases/articles - ANSWER - User criteria records
If using digital signature (DocuSign), info is stored in HR Task as -
ANSWER - A link to the document in DocuSign is stored in the
task/case under the activity
How's the e-signature captured in SN? - ANSWER - as an image
pg. 2
, e-signature in base platform - ANSWER - Not a legally binding
document; just acknowledgement
Some SLA/Metrics used - ANSWER - Resolution times, first call
resolution, create to resolve duration, Open,
If matching rules determine potentially assignee, what actually assigns a
case? - ANSWER - Assignment Rules
Where can a user change the language if not English? - ANSWER -
Login Page, System Setting General
When an HR plugin is activated, the associated Admin role for that
plugin is automatically added to: - ANSWER - System Administrator
(admin)
When a new KB needs to be created this role needs to be added -
ANSWER - Knowledge Admin
What fields determine ability to define public or private API - ANSWER
- Accessible from field
HR Admin role alone cannot - ANSWER - Access HR Guided Setup,
create a new KB, modify departments or locations managed lists, update
passwords for any user, configure scripts or additional actions, access
SLA definitions, CANNOT REMOVE users from group
pg. 3
NEWEST 2025 ACTUAL EXAM| COMPLETE 150
QUESTIONS AND VERIFIED ANSWERS (100%
CORRECT ANSWERS) ALREADY GRADED A+
How many user criteria records can a knowledge base have? - ANSWER
- Unlimited
What options are available in the Guided Setup category view? -
ANSWER - Configuration categories and their tasks (get started,
continue, skip)
What options are available in the Guided Setup Task View - ANSWER -
Start, skip, mark as complete or unlock tasks
Why are some tasks locked in the Guided Setup task view? - ANSWER -
Because they require a plugin to be activated
What options are available in the Guided Setup Configuration view? -
ANSWER - Shows lists, forms and properties
How many client roles are in the base instance? - ANSWER - Ten (five
for core and five for service portal)
pg. 1
,How many condition client role rules are in the base instance? -
ANSWER - Five
How many client roles groups are in the base instance? - ANSWER -
Two: HR Fulfillment Support, HR Service Portal
Is HR Core Basic included in HR Manager role? - ANSWER - Yes
If Knowledge base has no user criteria, articles within that KB are
available to read/write - ANSWER - all users with any roles
If a knowledge base has no user criteria, articles within that KB are
available for read only to - ANSWER - All Users without roles
In base SN instance, for KB articles these options are visible - ANSWER
- Can contribute and can read; related lists need to be configured for
Cannot contribute/read
Used to control which users can create, update and read Knowledge
bases/articles - ANSWER - User criteria records
If using digital signature (DocuSign), info is stored in HR Task as -
ANSWER - A link to the document in DocuSign is stored in the
task/case under the activity
How's the e-signature captured in SN? - ANSWER - as an image
pg. 2
, e-signature in base platform - ANSWER - Not a legally binding
document; just acknowledgement
Some SLA/Metrics used - ANSWER - Resolution times, first call
resolution, create to resolve duration, Open,
If matching rules determine potentially assignee, what actually assigns a
case? - ANSWER - Assignment Rules
Where can a user change the language if not English? - ANSWER -
Login Page, System Setting General
When an HR plugin is activated, the associated Admin role for that
plugin is automatically added to: - ANSWER - System Administrator
(admin)
When a new KB needs to be created this role needs to be added -
ANSWER - Knowledge Admin
What fields determine ability to define public or private API - ANSWER
- Accessible from field
HR Admin role alone cannot - ANSWER - Access HR Guided Setup,
create a new KB, modify departments or locations managed lists, update
passwords for any user, configure scripts or additional actions, access
SLA definitions, CANNOT REMOVE users from group
pg. 3
