BUSN062
Introduction to Business Communication
Final Exam Review (Qns & Ans)
2025
1. What is the primary purpose of business communication in an
organization?
A. To improve social interactions
B. To facilitate decision-making and information sharing
C. To promote external marketing campaigns
D. To manage conflict among employees
ANS: B. To facilitate decision-making and information
sharing
©2025
, Rationale: Effective business communication ensures the
smooth flow of information, which is essential for decision-
making and operational success.
2. Which communication channel is most suitable for delivering
sensitive feedback to an employee?
A. Email
B. Face-to-face conversation
C. Group meeting
D. Company newsletter
ANS: B. Face-to-face conversation
Rationale: Sensitive feedback is best delivered in person to
maintain clarity, privacy, and empathy.
3. What does the "7 C's of communication" framework
emphasize in effective business communication?
A. Competence, Courtesy, Coordination, Completeness,
Connectivity, Character, Control
B. Clarity, Conciseness, Consideration, Concreteness,
Correctness, Courtesy, Completeness
C. Communication, Creativity, Collaboration, Compliance,
Change, Clarity, Confidence
D. Context, Culture, Channel, Competence, Content, Clarity,
Connection
©2025
, ANS: B. Clarity, Conciseness, Consideration, Concreteness,
Correctness, Courtesy, Completeness
Rationale: These principles ensure clear, effective, and
audience-focused communication.
---
Fill-in-the-Blank Questions
4. The _______ model of communication focuses on the sender,
message, channel, receiver, feedback, and noise.
ANS: Linear Communication
Rationale: This model explains the process of communication
and the potential disruptions caused by noise.
5. A memo sent to employees explaining new workplace policies
is an example of _______ communication.
ANS: Internal
Rationale: Internal communication pertains to sharing
information within the organization.
---
©2025
, True/False Questions
6. True or False: Active listening is a crucial skill in effective
business communication.
ANS: True
Rationale: Active listening fosters understanding and reduces
the likelihood of miscommunication.
7. True or False: Nonverbal communication, such as gestures
and facial expressions, carries less importance in business settings
compared to verbal communication.
ANS: False
Rationale: Nonverbal cues can often convey as much or more
meaning than verbal messages, especially in face-to-face
interactions.
---
Multiple Response Questions
8. Which of the following are considered barriers to effective
business communication? (Select all that apply)
©2025
Introduction to Business Communication
Final Exam Review (Qns & Ans)
2025
1. What is the primary purpose of business communication in an
organization?
A. To improve social interactions
B. To facilitate decision-making and information sharing
C. To promote external marketing campaigns
D. To manage conflict among employees
ANS: B. To facilitate decision-making and information
sharing
©2025
, Rationale: Effective business communication ensures the
smooth flow of information, which is essential for decision-
making and operational success.
2. Which communication channel is most suitable for delivering
sensitive feedback to an employee?
A. Email
B. Face-to-face conversation
C. Group meeting
D. Company newsletter
ANS: B. Face-to-face conversation
Rationale: Sensitive feedback is best delivered in person to
maintain clarity, privacy, and empathy.
3. What does the "7 C's of communication" framework
emphasize in effective business communication?
A. Competence, Courtesy, Coordination, Completeness,
Connectivity, Character, Control
B. Clarity, Conciseness, Consideration, Concreteness,
Correctness, Courtesy, Completeness
C. Communication, Creativity, Collaboration, Compliance,
Change, Clarity, Confidence
D. Context, Culture, Channel, Competence, Content, Clarity,
Connection
©2025
, ANS: B. Clarity, Conciseness, Consideration, Concreteness,
Correctness, Courtesy, Completeness
Rationale: These principles ensure clear, effective, and
audience-focused communication.
---
Fill-in-the-Blank Questions
4. The _______ model of communication focuses on the sender,
message, channel, receiver, feedback, and noise.
ANS: Linear Communication
Rationale: This model explains the process of communication
and the potential disruptions caused by noise.
5. A memo sent to employees explaining new workplace policies
is an example of _______ communication.
ANS: Internal
Rationale: Internal communication pertains to sharing
information within the organization.
---
©2025
, True/False Questions
6. True or False: Active listening is a crucial skill in effective
business communication.
ANS: True
Rationale: Active listening fosters understanding and reduces
the likelihood of miscommunication.
7. True or False: Nonverbal communication, such as gestures
and facial expressions, carries less importance in business settings
compared to verbal communication.
ANS: False
Rationale: Nonverbal cues can often convey as much or more
meaning than verbal messages, especially in face-to-face
interactions.
---
Multiple Response Questions
8. Which of the following are considered barriers to effective
business communication? (Select all that apply)
©2025
