CMN 003 MODULE 3. Verbal
Communication
Verbal Communication - answer Our words and verbal fillers
-VERBAL FILLERS: "mm", "ahh", "huh"
Language - answerSystem of symbols (words) with grammatical rules we use to
communication and think
-agreed upon by language-speaking communities
Semantics - answer Meanings of words and meanings within sentences
Pragmatics - answerConsider context
Denotative Meaning - answercommonly accepted definition of a word
Connotative Meaning - answeremotional thoughts that come with a word
The Abstraction Ladder by Hayakawa - answerSequence of words can represent high
level abstractions (general and vague) to more specific lower level abstractions
-LOWER ABSTRACTIONS: Clarity
-HIGH LEVEL ABSTRACTIONS
High Level Abstractions - answer-EVASION: avoid specific details
-EQUIVOCATION: words have unclear or misleading definitions and helps speaker
avoid uncomfy communication
-EUPHEMISM: inoffensive words/phrases that sub for upsetting ones
Strategic Ambiguity - answerPromotes harmony, softens difficult messages, makes a
point indirectly
Slang - answerNonstandard language used by a group of people during a specific time
and place
-High level abstraction because can identify people by group
Jargon - answertechnical language specific to professions or interest groups
Inflammatory Language - answerHate speech, labeling, biased language
Hate Speech - answerOffensive language to deride a person or group based on race,
religion, gender
Communication
Verbal Communication - answer Our words and verbal fillers
-VERBAL FILLERS: "mm", "ahh", "huh"
Language - answerSystem of symbols (words) with grammatical rules we use to
communication and think
-agreed upon by language-speaking communities
Semantics - answer Meanings of words and meanings within sentences
Pragmatics - answerConsider context
Denotative Meaning - answercommonly accepted definition of a word
Connotative Meaning - answeremotional thoughts that come with a word
The Abstraction Ladder by Hayakawa - answerSequence of words can represent high
level abstractions (general and vague) to more specific lower level abstractions
-LOWER ABSTRACTIONS: Clarity
-HIGH LEVEL ABSTRACTIONS
High Level Abstractions - answer-EVASION: avoid specific details
-EQUIVOCATION: words have unclear or misleading definitions and helps speaker
avoid uncomfy communication
-EUPHEMISM: inoffensive words/phrases that sub for upsetting ones
Strategic Ambiguity - answerPromotes harmony, softens difficult messages, makes a
point indirectly
Slang - answerNonstandard language used by a group of people during a specific time
and place
-High level abstraction because can identify people by group
Jargon - answertechnical language specific to professions or interest groups
Inflammatory Language - answerHate speech, labeling, biased language
Hate Speech - answerOffensive language to deride a person or group based on race,
religion, gender
