The same word can mean something different to two different people -
ANSWER T
Touch is not a type of communication - ANSWER F
When paraphrasing, expand on the message and use more words to ensure you
understand - ANSWER F
Nonverbal cues often reflect a client true feelings - ANSWER T
Most older clients are not aware of your body language - ANSWER F
Closed questions can be answered with yes or no - ANSWER T
Focussing is useful with a client, rambles - ANSWER T
Short sentences are more clearly understood than long ones - ANSWER T
It is not important to be at eye level when communicating - ANSWER F
Using Pets names, such as "dear "can improve communication - ANSWER F
Assertive communication is the same as aggressive communication -
ANSWER F
You can use open ended questions to start a conversation - ANSWER T
Gestures , facial expressions, posture ,body movements, touch and appearance
are ways of communicating without words - ANSWER T
, When you hold clients hand or touch the shoulder, to convey caring or warmth
You are using verbal communication. - ANSWER F
Client denies having pain, but protects her body part be lying in a certain way is
using body language to communicate - ANSWER T
When a support worker Frowns or wrinkles the nose because the client has body
odour The support worker is sending a message through body language. -
ANSWER T
The support worker telling a client "don't worry " or "everything will be OK
"may be a barrier to effective communication - ANSWER T
Body language includes which of the following - ANSWER Appearance, facial
expressions, posture, eye contact, gestures
To effectively communicate with words you need to? - ANSWER Choose
words carefully
Ask one question at a time
Control your volume and tone of voice
The brief and concise
Determine understanding
Use simple every day language
When a procedure is performed, which of the following actions would
demonstrate that a support worker is meeting the client safety needs? -
ANSWER Explains why the procedure needs to be done
Explains who will do the procedure
Explains how the procedure will be performed
Describe Watson station or feelings to expect
Guidelines for active listening, include - ANSWER Making eye contact
Facing the client
Responding to the client
Leaning toward the client
ANSWER T
Touch is not a type of communication - ANSWER F
When paraphrasing, expand on the message and use more words to ensure you
understand - ANSWER F
Nonverbal cues often reflect a client true feelings - ANSWER T
Most older clients are not aware of your body language - ANSWER F
Closed questions can be answered with yes or no - ANSWER T
Focussing is useful with a client, rambles - ANSWER T
Short sentences are more clearly understood than long ones - ANSWER T
It is not important to be at eye level when communicating - ANSWER F
Using Pets names, such as "dear "can improve communication - ANSWER F
Assertive communication is the same as aggressive communication -
ANSWER F
You can use open ended questions to start a conversation - ANSWER T
Gestures , facial expressions, posture ,body movements, touch and appearance
are ways of communicating without words - ANSWER T
, When you hold clients hand or touch the shoulder, to convey caring or warmth
You are using verbal communication. - ANSWER F
Client denies having pain, but protects her body part be lying in a certain way is
using body language to communicate - ANSWER T
When a support worker Frowns or wrinkles the nose because the client has body
odour The support worker is sending a message through body language. -
ANSWER T
The support worker telling a client "don't worry " or "everything will be OK
"may be a barrier to effective communication - ANSWER T
Body language includes which of the following - ANSWER Appearance, facial
expressions, posture, eye contact, gestures
To effectively communicate with words you need to? - ANSWER Choose
words carefully
Ask one question at a time
Control your volume and tone of voice
The brief and concise
Determine understanding
Use simple every day language
When a procedure is performed, which of the following actions would
demonstrate that a support worker is meeting the client safety needs? -
ANSWER Explains why the procedure needs to be done
Explains who will do the procedure
Explains how the procedure will be performed
Describe Watson station or feelings to expect
Guidelines for active listening, include - ANSWER Making eye contact
Facing the client
Responding to the client
Leaning toward the client
