TEST BANK for Operations Management,
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14th Edition by William J Stevenson
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Chapters 1 - 19
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,Table of Contents
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Chapter 01 Introduction to Operations Management
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Chapter 02 Competitiveness, Strategy, and
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ProductivityChapter 03 Forecasting
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Chapter 04 Product and Service
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DesignChapter 04S Reliability
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Chapter 05 Strategic Capacity Planning for Products and
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ServicesChapter 05S Decision Theory
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Chapter 06 Process Selection and Facility
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LayoutChapter 07 Work Design and Measurement
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Chapter 07S Learning Curves
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Chapter 08 Location Planning and
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AnalysisChapter 08S The Transportation
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Model Chapter 09 Management of Quality
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Chapter 10 Quality Control
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Chapter 10S Acceptance Sampling
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Chapter 11 Aggregate Planning and Master
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SchedulingChapter 12 MRP and ERP
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Chapter 13 Inventory Management
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Chapter 14 JIT and Lean
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OperationsChapter 14S
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Maintenance
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Chapter 15 Supply Chain
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ManagementChapter 16 Scheduling
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Chapter 17 Project Management
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, Chapter 18 Management of Waiting
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LinesChapter 19 Linear Programming
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Chapter 01 Introduction to Operations Management f f f f f
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling
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andpromoting the organization's goods or services.
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True False
2. Often, the collective success or failure of companies' operations functions will impact
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theability of a nation to compete with other nations.
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True False
3. Companies are either producing goods or delivering services. This means that only one of thetwo
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types of operations management strategies are used.
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True False
4. Operations, marketing, and finance function independently of each other in
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mostorganizations.
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True False
5. The greater the degree of customer involvement, the more challenging the design
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andmanagement of operations.
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True False
, 6. Goods producing organizations are not involved in service
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activities.True
f Falsef
7. Service operations require additional inventory because of the unpredictability of
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consumerdemand.
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True False
8. The value of outputs is measured by the prices customers are willing to pay for goods
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orservices.
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True False
9. The use of models will guarantee the best possible
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decisions.True
f False f
10. People who work in the field of operations should have skills that include both knowledgeand
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people skills.
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True False
11. Assembly lines achieved productivity but at the expense of standard of
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living.True False
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12. The operations manager has primary responsibility for making operations system
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designdecisions, such as system capacity and location of facilities.
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True False
13. The word "technology" is used only to refer to "information technology".
f f f f f f f f f f
True False
f f f f
14th Edition by William J Stevenson
f f f f f
Chapters 1 - 19
f f f
,Table of Contents
f f
Chapter 01 Introduction to Operations Management
f f f f f
Chapter 02 Competitiveness, Strategy, and
f f f f f
ProductivityChapter 03 Forecasting
f f f f
Chapter 04 Product and Service
f f f f
DesignChapter 04S Reliability
f f f f
Chapter 05 Strategic Capacity Planning for Products and
f f f f f f f
ServicesChapter 05S Decision Theory
f f f f f
Chapter 06 Process Selection and Facility
f f f f f
LayoutChapter 07 Work Design and Measurement
f f f f f f f
Chapter 07S Learning Curves
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Chapter 08 Location Planning and
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AnalysisChapter 08S The Transportation
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Model Chapter 09 Management of Quality
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Chapter 10 Quality Control
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Chapter 10S Acceptance Sampling
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Chapter 11 Aggregate Planning and Master
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SchedulingChapter 12 MRP and ERP
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Chapter 13 Inventory Management
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Chapter 14 JIT and Lean
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OperationsChapter 14S
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Maintenance
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Chapter 15 Supply Chain
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ManagementChapter 16 Scheduling
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Chapter 17 Project Management
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, Chapter 18 Management of Waiting
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LinesChapter 19 Linear Programming
f f f f f
Chapter 01 Introduction to Operations Management f f f f f
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling
f f f f f f f f f f f
andpromoting the organization's goods or services.
f f f f f f f
True False
2. Often, the collective success or failure of companies' operations functions will impact
f f f f f f f f f f f
theability of a nation to compete with other nations.
f f f f f f f f f f
True False
3. Companies are either producing goods or delivering services. This means that only one of thetwo
f f f f f f f f f f f f f f f
types of operations management strategies are used.
f f f f f f f
True False
4. Operations, marketing, and finance function independently of each other in
f f f f f f f f f
mostorganizations.
f f
True False
5. The greater the degree of customer involvement, the more challenging the design
f f f f f f f f f f f
andmanagement of operations.
f f f f
True False
, 6. Goods producing organizations are not involved in service
f f f f f f f
activities.True
f Falsef
7. Service operations require additional inventory because of the unpredictability of
f f f f f f f f f
consumerdemand.
f f
True False
8. The value of outputs is measured by the prices customers are willing to pay for goods
f f f f f f f f f f f f f f f
orservices.
f f
True False
9. The use of models will guarantee the best possible
f f f f f f f f
decisions.True
f False f
10. People who work in the field of operations should have skills that include both knowledgeand
f f f f f f f f f f f f f f f
people skills.
f f
True False
11. Assembly lines achieved productivity but at the expense of standard of
f f f f f f f f f f
living.True False
f f
12. The operations manager has primary responsibility for making operations system
f f f f f f f f f
designdecisions, such as system capacity and location of facilities.
f f f f f f f f f f
True False
13. The word "technology" is used only to refer to "information technology".
f f f f f f f f f f
True False
