DEMONSTRATE COMMUNICATION SKILLS
UNIT CODE: ENG/OS/TEX/BC/01/6/A
UNIT DESCRIPTION
This unit covers the competencies required to demonstrate communication skills. It
involves meeting communication needs of clients and colleagues, developing
communication strategies, establishing and maintaining communication pathways,
conducting interviews, facilitating group discussion and representing the organization.
ELEMENTS AND PERFORMANCE CRITERIA
ELEMENT PERFORMANCE CRITERIA
These describe the These are assessable statements which specify the required
key outcomes level of performance for each of the elements.
which make up Bold and italicized terms are elaborated in the Range
workplace
function
1. Meet 1.1 Specific communication needs of clients and colleagues
communication are identified and met based on workplace requirements
needs of clients 1.2 Different communication approaches are identified and
and colleagues applied according to clients’ needs
1.3 Conflict is identified and addressed as per the standards of
the organization
2. Develop 2.1 Strategies for effective internal and external dissemination
communication of information are developed as per organization’s
strategies requirements
2.2 Special communication needs are considered in developing
strategies according workplace procedures
2.3 Communication strategies are analyzed, evaluated and
revised based the workplace needs
3. Establish and 3.1 Pathways of communication are established as per
maintain organization policy
communication 3.2 Pathways are maintained and reviewed according to
pathways organization procedures
4. Promote use of 4.1 Information is provided to all areas of the organization as
communication per strategy requirements
strategies 4.2 Effective communication techniques are articulated and
modeled according work requirements
4.3 Personnel are given guidance about adapting
communication strategies as per organization procedures
©TVET CDACC 2019 10
UNIT CODE: ENG/OS/TEX/BC/01/6/A
UNIT DESCRIPTION
This unit covers the competencies required to demonstrate communication skills. It
involves meeting communication needs of clients and colleagues, developing
communication strategies, establishing and maintaining communication pathways,
conducting interviews, facilitating group discussion and representing the organization.
ELEMENTS AND PERFORMANCE CRITERIA
ELEMENT PERFORMANCE CRITERIA
These describe the These are assessable statements which specify the required
key outcomes level of performance for each of the elements.
which make up Bold and italicized terms are elaborated in the Range
workplace
function
1. Meet 1.1 Specific communication needs of clients and colleagues
communication are identified and met based on workplace requirements
needs of clients 1.2 Different communication approaches are identified and
and colleagues applied according to clients’ needs
1.3 Conflict is identified and addressed as per the standards of
the organization
2. Develop 2.1 Strategies for effective internal and external dissemination
communication of information are developed as per organization’s
strategies requirements
2.2 Special communication needs are considered in developing
strategies according workplace procedures
2.3 Communication strategies are analyzed, evaluated and
revised based the workplace needs
3. Establish and 3.1 Pathways of communication are established as per
maintain organization policy
communication 3.2 Pathways are maintained and reviewed according to
pathways organization procedures
4. Promote use of 4.1 Information is provided to all areas of the organization as
communication per strategy requirements
strategies 4.2 Effective communication techniques are articulated and
modeled according work requirements
4.3 Personnel are given guidance about adapting
communication strategies as per organization procedures
©TVET CDACC 2019 10
