APCO CTO 6 Questions and Correct
Answers/ Latest Update / Already
Graded
__________ are designed to give CTOs specific rubrics to objectively
evaluate a trainee's behavior and performance.
Ans: Standardized Evaluation Guidelines (SEG)
__________ are used to provide an "at-a-glance" overview of a
trainee's overall progress and performance by using DORs as the
source document.
Ans: Trainee Tracking Sheet
__________ contains a comprehensive and standardized document
(agency-specific) containing all the tasks and competencies
involved in the specific jobs being taught.
Ans: Trainee Task List
,2 | Page
__________ is a form used by CTOs to detail training activities and
evaluate trainee performance with objective comments following
standard evaluation guidelines.
Ans: Daily Observation Report (DOR)
__________ is a results-based and systematic approach, focusing on
developing trainees to achieve performance goals specific to their
duties and responsibilities.
Ans: Performance-Based Training
According to the text, to help the trainee derive experiences in all
service demands and working conditions, it is recommended that
the trainee is __________.
Ans: put on rotation schedule of assignment to different shifts covering all
days of the week.
, 3 | Page
According to the text, which of the following is a benefit of
standardized training?
Ans: All of the above
According to the text, which of the following is NOT listed as a role of
the CTO?
Ans: Director
Beyond the required daily evaluations conducted by CTOs of the
trainee, there should be an evaluation of the __________ and the
__________ completed by trainees.
Ans: CTO, CTO Program
The nationwide recognition of the success of the San Jose's
__________ led the way to development of the Communications
Training Officer (CTO) Training Program.