DUTCH BROS FLOW TEST EXAM ( QUESTIONS WITH
ANSWERS)2024 STUDY GUIDE WITH COMPLETE
SOLUTION| RATED A+
Who founded Dutch bros? - ANSWER Brothers Dane and Travis Boersma.
When and where was Dutch bros founded? - ANSWER February 1992 in Grants Pass OR.
How many Dutch locations are there? - ANSWER Over 250
How many states is Dutch bros in? - ANSWER 7
What are the wise old man building blocks? - ANSWER The customer is most important.
The customer is not dependent on us we are dependent on the customer.
The customer is not an interruption of our work, but the purpose of it.
The customer does us an honor by calling on us. We are not doing the customer a favor by
serving them.
The customer is part of our business, not an outsider. The customer is our guest.
The customer is not a cold statistic, but flesh and blood; a human with feelings and emotions
like our own.
,The customer is not someone to argue or match wits with.
The customer is one who brings their wants. Our job is to fill them.
The customer is deserving of the most courteous and attentive treatment we can provide.
The customer has a right to expect an employee to present a neat, clean appearance.
If you ask a customer how they're doing, you'd better want to know. Your customer wants to
know that someone cares.
You must treat others how they want to be treated not the way you want to be treated. A 50-
year-old man does not want to be treated the same as an 18 year old barista.
What are the DB core values? - ANSWER Speed, quality, customer service.
What are the DB Clothing and Hygiene standards? - ANSWER •Top layer of clothing is required
to be Dutchwear.
•Bottom layer of clothing is required to ban an appropriate skirt, pants or shorts.
•No see through, ragged or dirty clothing.
•No buttock cleavage (top or bottom), belly buttons, or undergarments may be visible.
•have clean fingernails and brushed teeth.
•If you use lotions, make sure they're unscented.
• Look fresh, feel fresh!
How much of a discount is given to a customer who brings their own mug. - ANSWER $0.25 off
,How much is an extra shot of espresso? - ANSWER $0.50
How much is alternative milk? - ANSWER $0.50 (almond, soy, coconut)
How much is a hot or iced latte, breve, or mocha? - ANSWER Small: $3.50
Medium: $4
Large: $5
How much is an americano? - ANSWER Small: $2
Medium: $2.50
Large: $3.50
How much does a can of cold brew cost? - ANSWER $5.25
How much does Dutch cocoa cost? - ANSWER Small: $2.25
Medium: $2.75
Large: $3.25
How much does a blended frost, freeze or smoothie cost? - ANSWER Small: $4
Medium: $5
Large: $6
How much does infused tea cost? - ANSWER Small: $2
Medium: $2.50
Large: $3
, How much does a blue rebel coat (iced or blended) - ANSWER Small: $4
Medium: $5
Large: $7
How much does Dutch soda cost? - ANSWER Small: $2
Medium: $2.50
Large: $3
How much does a mini frost or smoothie cost? - ANSWER $2.75
How much does a not-so-hot cost? - ANSWER $1.75
How much does a muffin top or granola bar cost? - ANSWER $2.25
How much does Dutch20 cost? - ANSWER 1.75
What are the different coffee options? - ANSWER •Private reserve 3-bean blend
•White Coffee
•Decaf Coffee
•Cold brew coffee
What are the non-coffee options w/Caffeine? - ANSWER •Rebel
•Chai
•Tea
ANSWERS)2024 STUDY GUIDE WITH COMPLETE
SOLUTION| RATED A+
Who founded Dutch bros? - ANSWER Brothers Dane and Travis Boersma.
When and where was Dutch bros founded? - ANSWER February 1992 in Grants Pass OR.
How many Dutch locations are there? - ANSWER Over 250
How many states is Dutch bros in? - ANSWER 7
What are the wise old man building blocks? - ANSWER The customer is most important.
The customer is not dependent on us we are dependent on the customer.
The customer is not an interruption of our work, but the purpose of it.
The customer does us an honor by calling on us. We are not doing the customer a favor by
serving them.
The customer is part of our business, not an outsider. The customer is our guest.
The customer is not a cold statistic, but flesh and blood; a human with feelings and emotions
like our own.
,The customer is not someone to argue or match wits with.
The customer is one who brings their wants. Our job is to fill them.
The customer is deserving of the most courteous and attentive treatment we can provide.
The customer has a right to expect an employee to present a neat, clean appearance.
If you ask a customer how they're doing, you'd better want to know. Your customer wants to
know that someone cares.
You must treat others how they want to be treated not the way you want to be treated. A 50-
year-old man does not want to be treated the same as an 18 year old barista.
What are the DB core values? - ANSWER Speed, quality, customer service.
What are the DB Clothing and Hygiene standards? - ANSWER •Top layer of clothing is required
to be Dutchwear.
•Bottom layer of clothing is required to ban an appropriate skirt, pants or shorts.
•No see through, ragged or dirty clothing.
•No buttock cleavage (top or bottom), belly buttons, or undergarments may be visible.
•have clean fingernails and brushed teeth.
•If you use lotions, make sure they're unscented.
• Look fresh, feel fresh!
How much of a discount is given to a customer who brings their own mug. - ANSWER $0.25 off
,How much is an extra shot of espresso? - ANSWER $0.50
How much is alternative milk? - ANSWER $0.50 (almond, soy, coconut)
How much is a hot or iced latte, breve, or mocha? - ANSWER Small: $3.50
Medium: $4
Large: $5
How much is an americano? - ANSWER Small: $2
Medium: $2.50
Large: $3.50
How much does a can of cold brew cost? - ANSWER $5.25
How much does Dutch cocoa cost? - ANSWER Small: $2.25
Medium: $2.75
Large: $3.25
How much does a blended frost, freeze or smoothie cost? - ANSWER Small: $4
Medium: $5
Large: $6
How much does infused tea cost? - ANSWER Small: $2
Medium: $2.50
Large: $3
, How much does a blue rebel coat (iced or blended) - ANSWER Small: $4
Medium: $5
Large: $7
How much does Dutch soda cost? - ANSWER Small: $2
Medium: $2.50
Large: $3
How much does a mini frost or smoothie cost? - ANSWER $2.75
How much does a not-so-hot cost? - ANSWER $1.75
How much does a muffin top or granola bar cost? - ANSWER $2.25
How much does Dutch20 cost? - ANSWER 1.75
What are the different coffee options? - ANSWER •Private reserve 3-bean blend
•White Coffee
•Decaf Coffee
•Cold brew coffee
What are the non-coffee options w/Caffeine? - ANSWER •Rebel
•Chai
•Tea
