MERA CUSTOMER SERVICE SCREENING PRE-TEST |2024-2025
LATEST UPDATED| COMPLETE QUESTIONS WITH 100% CORRECT
ANSWERS| GET IT CORRECT!!
What questions do you ask to see if the customer software met expectations of the customer? -
(answers)How has the software worked for what you were doing it for?
A new customer comes into your department, but you are helping another customer. You should:
- (answers)Acknowledge the new customer's presence with eye contact and /or a brief comment
that you'll be right with him.
Which of the following would be the best option when trying to find out what customer wants to
buy? - (answers)What color do you prefer in that brand?
A good reason for creating an opening for discussion is to: - (answers)Get to know what the
customer wants
The best way to talk to a new customer is to: - (answers)Match what you say and your tone of
voice to her personality
Three ways to create a positive impression of you and the store include: Complimenting the
customer's taste; assuring the customer that he is the expert; and - (answers)Indicating based on
your professional product knowledge, you feel his purchases are worthwhile
A retail association sees that an electrical socket has wires exposed in an area where customers
shop. The retail associate must: - (answers)Secure the area and report the situation to
management.
If the customer isn't shopping alone, you can include the rest of the party by: - (answers)Giving
other service to those in the party, such as offering a chair or a cup a refreshment
, A customer has looked at several watches and seems to like one best. What is the best to say to
close the sale? - (answers)Shall I go ahead and replace the band for you or do you want to keep
both styles for different looks?
Which store offers the best price? - (answers)Store 1 offers the best price.
According to market research, what percentage of customers is likely to spend more if the sales
associate is helpful? - (answers)45%
If a customer walks directly to an item, this may indicate that he - (answers)Knows what he
wants and would probably appreciate quick, efficient service
Your ultimate goals as a sales associate is to: - (answers)Satisfy the customer
You can best determine the customer's needs by gathering information though careful
observation and by: - (answers)Asking the customer thoughtful questions
To keep the lines of communication open the best questions to ask - (answers)begin with who,
what, where, when, how, or why
Which of the following are examples of open-ended questions? - (answers)What features are
important to you?
When fitting the products to the customer, you should: - (answers)Ask questions that will help
her define the right fit
Which of the following phrases might be appropriate when discussing clothing size with your
customer? - (answers)Have you worn this brand before? What size was most comfortable for
you?
How would you handle a situation where a customer wants a brand that you don't carry? -
(answers)Get permission from him to show the items that you do have that meet his needs
LATEST UPDATED| COMPLETE QUESTIONS WITH 100% CORRECT
ANSWERS| GET IT CORRECT!!
What questions do you ask to see if the customer software met expectations of the customer? -
(answers)How has the software worked for what you were doing it for?
A new customer comes into your department, but you are helping another customer. You should:
- (answers)Acknowledge the new customer's presence with eye contact and /or a brief comment
that you'll be right with him.
Which of the following would be the best option when trying to find out what customer wants to
buy? - (answers)What color do you prefer in that brand?
A good reason for creating an opening for discussion is to: - (answers)Get to know what the
customer wants
The best way to talk to a new customer is to: - (answers)Match what you say and your tone of
voice to her personality
Three ways to create a positive impression of you and the store include: Complimenting the
customer's taste; assuring the customer that he is the expert; and - (answers)Indicating based on
your professional product knowledge, you feel his purchases are worthwhile
A retail association sees that an electrical socket has wires exposed in an area where customers
shop. The retail associate must: - (answers)Secure the area and report the situation to
management.
If the customer isn't shopping alone, you can include the rest of the party by: - (answers)Giving
other service to those in the party, such as offering a chair or a cup a refreshment
, A customer has looked at several watches and seems to like one best. What is the best to say to
close the sale? - (answers)Shall I go ahead and replace the band for you or do you want to keep
both styles for different looks?
Which store offers the best price? - (answers)Store 1 offers the best price.
According to market research, what percentage of customers is likely to spend more if the sales
associate is helpful? - (answers)45%
If a customer walks directly to an item, this may indicate that he - (answers)Knows what he
wants and would probably appreciate quick, efficient service
Your ultimate goals as a sales associate is to: - (answers)Satisfy the customer
You can best determine the customer's needs by gathering information though careful
observation and by: - (answers)Asking the customer thoughtful questions
To keep the lines of communication open the best questions to ask - (answers)begin with who,
what, where, when, how, or why
Which of the following are examples of open-ended questions? - (answers)What features are
important to you?
When fitting the products to the customer, you should: - (answers)Ask questions that will help
her define the right fit
Which of the following phrases might be appropriate when discussing clothing size with your
customer? - (answers)Have you worn this brand before? What size was most comfortable for
you?
How would you handle a situation where a customer wants a brand that you don't carry? -
(answers)Get permission from him to show the items that you do have that meet his needs
