Test Bank
Managing Quality: Integrating The Supply Chain,
By Foster
7th Edition
,Table Contents:
Part 1: Understanding Quality Concepts
1. Differing Perspectives On Quality
2. Quality Theory
3. Global Supply Chain Quality And International Quality Standards
Part 2: Designing And Assuring Quality
4. Strategic Quality Planning
5. The Voice Of The Customer
6. The Voice Of The Market
7. Quality And Innovation In Product And Process Design
8. Designing Quality Services
9. Managing Supplier Quality In The Supply Chain
9. Appendix: Acceptance Sampling
Part 3: Implementing Quality
10. The Tools Of Quality
11. Statistically Based Quality Improvement For Variables
12. Statistically Based Quality Improvement For Attributes
13. Six Sigma Management And Lean Tools
Part 4: Forever Improving The Quality System
14. Managing Quality Improvement Teams And Projects
15. Implementing And Validating The Quality System
,Managing Quality: Integrating The Supply Chain, 7e (Foster)
Chapter 1 Differing Perspectives On Quality
1) Which Of The Following Is Not One Of Garvin's Eight Quality Dimensions?
A) Reliability
B) Performance
C) Conformance
D) Aesthetics
E) Efficienc
y
ANSWER:
E Diff: 2
Learning Outcome: Discuss The Total Cost Of Quality And Compare The Common Methods Of
Managing Quality
Lo: 1.1: Recognize That Different Dimensions Of Quality Exist.
Aacsb: Application Of Knowledge
Type: Concept
2) Which Of The Following Is Not One Of Parasuraman, Zeithamel, And Berry's
Dimensions Of Service Quality?
A) Tangibles
B) Service Reliability
C) Contiguity
D) Responsiveness
E) Assuranc
e
ANSWER:
C Diff: 2
Learning Outcome: Discuss The Total Cost Of Quality And Compare The Common Methods Of
Managing Quality
Lo: 1.1: Recognize That Different Dimensions Of Quality Exist.
Aacsb: Application Of Knowledge
Type: Concept
3) Why Is Service Quality More Difficult To Define Than Product Quality?
ANSWER: While Services And Production Share Many Attributes, Services Have More
Diverse Quality Attributes Than Products. For Example, A Product Like A Personal Computer
Is Typically Evaluated On Its Merits, And It Makes Little Difference To The User Whether The
Person That Assembled The Computer Was In A Bad Mood. Service Settings Are More
Complex; Thus Quality Is More Difficult To Define. A Customer Of A Restaurant, For
Example, Evaluates The Quality Of The Restaurant Not Only On The Merits Of The Food, But
Also On The Demeanor Of The Employees, The Speed Of The Service, The Location Of The
Restaurant, The Pleasantness Of The Surroundings, And So Forth.
Diff: 2
Learning Outcome: Discuss The Total Cost Of Quality And Compare The Common Methods Of
Managing Quality
Lo: 1.1: Recognize That Different Dimensions Of Quality Exist.
Aacsb: Application Of Knowledge
Type: Application
4) Refers To The Efficiency With Which A Product Achieves Its Intended Purpose.
, A) Performance
B) Features
C) Reliability
D) Conformance
E) Serviceability
ANSWER: A
Diff: 2
Learning Outcome: Discuss The Total Cost Of Quality And Compare The Common Methods Of
Managing Quality
Lo: 1.2: Be Able To Discuss The Quality
Dimensions. Aacsb: Application Of Knowledge
Type: Concept
5) Which Of Garvin's Dimensions Of Quality Include The "Bells And Whistles"
Contained In Products?
A) Performance
B) Conformance
C) Features
D) Aesthetics
E) Perceived
Quality ANSWER:
C
Diff: 2
Learning Outcome: Discuss The Total Cost Of Quality And Compare The Common Methods Of
Managing Quality
Lo: 1.2: Be Able To Discuss The Quality
Dimensions. Aacsb: Application Of Knowledge
Type: Concept
6) Refers To The Propensity For A Product To Perform Consistently Over Its Useful
Design Life.
A) Conformance
B) Durability
C) Perceived Quality
D) Reliability
E) Serviceability
ANSWER: D
Diff: 1
Learning Outcome: Discuss The Total Cost Of Quality And Compare The Common Methods Of
Managing Quality
Lo: 1.2: Be Able To Discuss The Quality
Dimensions. Aacsb: Application Of Knowledge
Type: Concept
Managing Quality: Integrating The Supply Chain,
By Foster
7th Edition
,Table Contents:
Part 1: Understanding Quality Concepts
1. Differing Perspectives On Quality
2. Quality Theory
3. Global Supply Chain Quality And International Quality Standards
Part 2: Designing And Assuring Quality
4. Strategic Quality Planning
5. The Voice Of The Customer
6. The Voice Of The Market
7. Quality And Innovation In Product And Process Design
8. Designing Quality Services
9. Managing Supplier Quality In The Supply Chain
9. Appendix: Acceptance Sampling
Part 3: Implementing Quality
10. The Tools Of Quality
11. Statistically Based Quality Improvement For Variables
12. Statistically Based Quality Improvement For Attributes
13. Six Sigma Management And Lean Tools
Part 4: Forever Improving The Quality System
14. Managing Quality Improvement Teams And Projects
15. Implementing And Validating The Quality System
,Managing Quality: Integrating The Supply Chain, 7e (Foster)
Chapter 1 Differing Perspectives On Quality
1) Which Of The Following Is Not One Of Garvin's Eight Quality Dimensions?
A) Reliability
B) Performance
C) Conformance
D) Aesthetics
E) Efficienc
y
ANSWER:
E Diff: 2
Learning Outcome: Discuss The Total Cost Of Quality And Compare The Common Methods Of
Managing Quality
Lo: 1.1: Recognize That Different Dimensions Of Quality Exist.
Aacsb: Application Of Knowledge
Type: Concept
2) Which Of The Following Is Not One Of Parasuraman, Zeithamel, And Berry's
Dimensions Of Service Quality?
A) Tangibles
B) Service Reliability
C) Contiguity
D) Responsiveness
E) Assuranc
e
ANSWER:
C Diff: 2
Learning Outcome: Discuss The Total Cost Of Quality And Compare The Common Methods Of
Managing Quality
Lo: 1.1: Recognize That Different Dimensions Of Quality Exist.
Aacsb: Application Of Knowledge
Type: Concept
3) Why Is Service Quality More Difficult To Define Than Product Quality?
ANSWER: While Services And Production Share Many Attributes, Services Have More
Diverse Quality Attributes Than Products. For Example, A Product Like A Personal Computer
Is Typically Evaluated On Its Merits, And It Makes Little Difference To The User Whether The
Person That Assembled The Computer Was In A Bad Mood. Service Settings Are More
Complex; Thus Quality Is More Difficult To Define. A Customer Of A Restaurant, For
Example, Evaluates The Quality Of The Restaurant Not Only On The Merits Of The Food, But
Also On The Demeanor Of The Employees, The Speed Of The Service, The Location Of The
Restaurant, The Pleasantness Of The Surroundings, And So Forth.
Diff: 2
Learning Outcome: Discuss The Total Cost Of Quality And Compare The Common Methods Of
Managing Quality
Lo: 1.1: Recognize That Different Dimensions Of Quality Exist.
Aacsb: Application Of Knowledge
Type: Application
4) Refers To The Efficiency With Which A Product Achieves Its Intended Purpose.
, A) Performance
B) Features
C) Reliability
D) Conformance
E) Serviceability
ANSWER: A
Diff: 2
Learning Outcome: Discuss The Total Cost Of Quality And Compare The Common Methods Of
Managing Quality
Lo: 1.2: Be Able To Discuss The Quality
Dimensions. Aacsb: Application Of Knowledge
Type: Concept
5) Which Of Garvin's Dimensions Of Quality Include The "Bells And Whistles"
Contained In Products?
A) Performance
B) Conformance
C) Features
D) Aesthetics
E) Perceived
Quality ANSWER:
C
Diff: 2
Learning Outcome: Discuss The Total Cost Of Quality And Compare The Common Methods Of
Managing Quality
Lo: 1.2: Be Able To Discuss The Quality
Dimensions. Aacsb: Application Of Knowledge
Type: Concept
6) Refers To The Propensity For A Product To Perform Consistently Over Its Useful
Design Life.
A) Conformance
B) Durability
C) Perceived Quality
D) Reliability
E) Serviceability
ANSWER: D
Diff: 1
Learning Outcome: Discuss The Total Cost Of Quality And Compare The Common Methods Of
Managing Quality
Lo: 1.2: Be Able To Discuss The Quality
Dimensions. Aacsb: Application Of Knowledge
Type: Concept
