APCO Study Questions And Answers
With Verified Solutions 100% Correct!!!
P.S.A.P stands for?
ANSWER✔✔ Public Safety Answering Point
Ethics
ANSWER✔✔ involves personal/professional organization, rules of conduct.
Professionalism
ANSWER✔✔ Who you are - inner character, what you do - behavior exhibited
and how others perceive you.
What is a PSAP?
ANSWER✔✔ Public Safety Answering Point - a facility equipped/staffed to
receive emergency calls requesting police, fire, EMS, and other public safety
services via telephone and other communication devices.
The three primary fields of public safety communications are
ANSWER✔✔ law enforcement communications, fire service communications, and
emergency medical services communications.
Vital services
ANSWER✔✔ defines the (4) primary functions or tasks of public safety
communications systems.
Policy
ANSWER✔✔ A guide to thinking.
, Procedure
ANSWER✔✔ A guide to action.
Non-verbal communication
ANSWER✔✔ does not always require face-to-face contact.
Open ended question
ANSWER✔✔ A question that cannot be answered "yes" or "no."
Restating a speaker's main points in your own words is applying the active
listening technique (reflecting what they are saying back to them) of
ANSWER✔✔ paraphrasing.
Reflecting feelings (active listening technique)
ANSWER✔✔ is repeating in a short declarative statement the emotions or feelings
the speaker is communicating.
Good customer service
ANSWER✔✔ means treating callers with diligence, consideration, and respect.
Emergency calls may come in on
ANSWER✔✔ administrative (non 9-1-1) lines.
A ministerial duty
ANSWER✔✔ is an act done under the authority of a superior which involves
obedience to instruction.
With Verified Solutions 100% Correct!!!
P.S.A.P stands for?
ANSWER✔✔ Public Safety Answering Point
Ethics
ANSWER✔✔ involves personal/professional organization, rules of conduct.
Professionalism
ANSWER✔✔ Who you are - inner character, what you do - behavior exhibited
and how others perceive you.
What is a PSAP?
ANSWER✔✔ Public Safety Answering Point - a facility equipped/staffed to
receive emergency calls requesting police, fire, EMS, and other public safety
services via telephone and other communication devices.
The three primary fields of public safety communications are
ANSWER✔✔ law enforcement communications, fire service communications, and
emergency medical services communications.
Vital services
ANSWER✔✔ defines the (4) primary functions or tasks of public safety
communications systems.
Policy
ANSWER✔✔ A guide to thinking.
, Procedure
ANSWER✔✔ A guide to action.
Non-verbal communication
ANSWER✔✔ does not always require face-to-face contact.
Open ended question
ANSWER✔✔ A question that cannot be answered "yes" or "no."
Restating a speaker's main points in your own words is applying the active
listening technique (reflecting what they are saying back to them) of
ANSWER✔✔ paraphrasing.
Reflecting feelings (active listening technique)
ANSWER✔✔ is repeating in a short declarative statement the emotions or feelings
the speaker is communicating.
Good customer service
ANSWER✔✔ means treating callers with diligence, consideration, and respect.
Emergency calls may come in on
ANSWER✔✔ administrative (non 9-1-1) lines.
A ministerial duty
ANSWER✔✔ is an act done under the authority of a superior which involves
obedience to instruction.
