Funeral Service Directing Exam 1
Verified Study Questions And Answers
most common means of notification. CORRECT ANSWERS Telephone
the request usually made by a surviving family member to request funeral CORRECT
ANSWERS First call
Good funeral services begin with what? CORRECT ANSWERS Statement of Trust
Factors that contribute to the image during the initial call are: (6) CORRECT ANSWERS
Salutation
Tone of Voice
Speed of questions & Pronunciations
Diction
Volume
Phone Image
The funeral director's tone of voice should be CORRECT ANSWERS sympathetic yet
professional
The funeral director's tone of voice should not be CORRECT ANSWERS overly sad,
furlom, cheerful
When answering the phone at the funeral home, you should state what? CORRECT
ANSWERS Name of funeral home, his/her name
The speed of questions and pronunciation should be slightly __________ than that of a
normal telephone conversation. CORRECT ANSWERS slower
Diction should be _____________ and ______________. CORRECT ANSWERS clear,
crisp
Volume of the funeral director's voice should not be too _________ or too ______.
CORRECT ANSWERS loud, quiet
During the notification of death call, the funeral home should receive AT LEAST the
following information (7) CORRECT ANSWERS Name of desceased
Location of deceased
Name and relationship of caller
Name of NOK, if not caller
Permission to embalm
Age of deceased
Attending Physician phone #
, _______ & ____________ are required when first call comes from another funeral
home. CORRECT ANSWERS Professional Courtesy & Ethics
Before concluding the first call, the funeral home should ________ the call by repeating
all information. CORRECT ANSWERS Conclude
Give the caller an estimated time of arrival but do not say what? CORRECT ANSWERS
for sure
Avoid saying ______ on any first call request. CORRECT ANSWERS Thank you, have
a good day.
The transfer of the deceased from the place of death to the funeral home is called
CORRECT ANSWERS Transfer/Removal of Remains
. A transfer vehicle could be what? CORRECT ANSWERS Hearse, Mini Van, Utility Van
Factors to determine what vehicle to take could include: __________ and _________ of
the deceased CORRECT ANSWERS age, location
Its becoming more common to use a ___________ or ____________ when making
removals from _______ CORRECT ANSWERS Mini van, utility vehicle, institutions
Removal Vehicles should be equipped with CORRECT ANSWERS cot, flexible
stretcher
During home removals, at least ____ individuals should arrive. CORRECT ANSWERS 2
No matter the circumstances, the directors or removal team should be as _________,
_______, and _________ as possible. CORRECT ANSWERS dignified, caring,
professional
The removal vehicle should also be equipped with others items (other than cot), such as
CORRECT ANSWERS Sheets Pillows Pouch Gloves
Blanket Towels Cotton Disinfectant
Gowns
Regardless of whether you wear conservative clothing or a more casual style of clothing
for removal, they should always be ______ and ______ so that they conform to local
customs. CORRECT ANSWERS Neat, clean
____ and ________________ Removals may require additional release forms before
removal. CORRECT ANSWERS Institutional forensic
Verified Study Questions And Answers
most common means of notification. CORRECT ANSWERS Telephone
the request usually made by a surviving family member to request funeral CORRECT
ANSWERS First call
Good funeral services begin with what? CORRECT ANSWERS Statement of Trust
Factors that contribute to the image during the initial call are: (6) CORRECT ANSWERS
Salutation
Tone of Voice
Speed of questions & Pronunciations
Diction
Volume
Phone Image
The funeral director's tone of voice should be CORRECT ANSWERS sympathetic yet
professional
The funeral director's tone of voice should not be CORRECT ANSWERS overly sad,
furlom, cheerful
When answering the phone at the funeral home, you should state what? CORRECT
ANSWERS Name of funeral home, his/her name
The speed of questions and pronunciation should be slightly __________ than that of a
normal telephone conversation. CORRECT ANSWERS slower
Diction should be _____________ and ______________. CORRECT ANSWERS clear,
crisp
Volume of the funeral director's voice should not be too _________ or too ______.
CORRECT ANSWERS loud, quiet
During the notification of death call, the funeral home should receive AT LEAST the
following information (7) CORRECT ANSWERS Name of desceased
Location of deceased
Name and relationship of caller
Name of NOK, if not caller
Permission to embalm
Age of deceased
Attending Physician phone #
, _______ & ____________ are required when first call comes from another funeral
home. CORRECT ANSWERS Professional Courtesy & Ethics
Before concluding the first call, the funeral home should ________ the call by repeating
all information. CORRECT ANSWERS Conclude
Give the caller an estimated time of arrival but do not say what? CORRECT ANSWERS
for sure
Avoid saying ______ on any first call request. CORRECT ANSWERS Thank you, have
a good day.
The transfer of the deceased from the place of death to the funeral home is called
CORRECT ANSWERS Transfer/Removal of Remains
. A transfer vehicle could be what? CORRECT ANSWERS Hearse, Mini Van, Utility Van
Factors to determine what vehicle to take could include: __________ and _________ of
the deceased CORRECT ANSWERS age, location
Its becoming more common to use a ___________ or ____________ when making
removals from _______ CORRECT ANSWERS Mini van, utility vehicle, institutions
Removal Vehicles should be equipped with CORRECT ANSWERS cot, flexible
stretcher
During home removals, at least ____ individuals should arrive. CORRECT ANSWERS 2
No matter the circumstances, the directors or removal team should be as _________,
_______, and _________ as possible. CORRECT ANSWERS dignified, caring,
professional
The removal vehicle should also be equipped with others items (other than cot), such as
CORRECT ANSWERS Sheets Pillows Pouch Gloves
Blanket Towels Cotton Disinfectant
Gowns
Regardless of whether you wear conservative clothing or a more casual style of clothing
for removal, they should always be ______ and ______ so that they conform to local
customs. CORRECT ANSWERS Neat, clean
____ and ________________ Removals may require additional release forms before
removal. CORRECT ANSWERS Institutional forensic
