PHR Exam Practice Questions and
Answers
80/20 rule - correct Answer-80 percent of problems are caused by 20 percent causes.
Pareto chart.
ADDIE model - correct Answer-Analysis
Design
Development
Implementation
Evaluation
agency shop clause - correct Answer-Clause in a labor contract specifying that all
employees must either join the union or pay union dues if they choose not to join the
union.
Alternative Dispute Resolution (ADR) - correct Answer-The resolution of disputes in
ways other than those involved in the traditional judicial process. Negotiation, mediation,
and arbitration are forms of ADR. Without litigation.
arousal stage - correct Answer-Teeth grinding, insomnia, irritability, anxiety,
forgetfulness, and inability to concentrate.
Behavioral Evaluation Method - correct Answer-Meaures job performance between 6
weeks to 6 months after the training to determine whether the new skills were
successfully transferred to the job
behavioral method (BARS) - correct Answer-uses a behaviorally anchored rating scale.
This method uses the job description to create dimensions that represent the most
important requirements of the job. For each dimension, anchor statements are created
to represent varying levels of performance behaviors that describe rating numbers on a
scale.
BFOQ (Bona Fide Occupational Qualification) - correct Answer-an exception in
employment law that permits sex, age, religion, national origin and the like to be used
when making employment decisions, but only if they are "reasonably necessary to the
normal operation of that particular business."
blocking bar - correct Answer-If an unfair labor practice (ULP) charge is pending and is
holding up certification, another election will not be allowed by the NLRB.
, Burlington Industries, Inc. v. Ellerth - correct Answer-Employers are liable if supervisors
create a hostile work environment for employees.
business process outsource (BPO) - correct Answer-Practice of engaging a third-party
provider to assume operational control of and responsibility for a particular business
function. This solution can be beneficial by allowing the organization to focus on its
basic business operations and potentially reduce costs.
Cliff Vesting - correct Answer-Requires participants to complete a specific number of
years of service with an employer before they get any vested benefits, after which they
are 100% vested.
closed shop clause - correct Answer-In a collective bargaining agreement (CBA) that
requires all new hires to be members of the union before they are hired. It is illegal
except in the construction industry.
community of practice - correct Answer-is an informal means of learning what works
well in environments characterized by open communication and trust. They consist of
people with common work interests or needs who are willing to share experiences and
expertise with co-workers.
competition forces of strategic benefits - correct Answer-Profit, market share, customer
loyalty, trust
corporate responsibility - correct Answer-Business behavior that is focused on building
external strategic relationships. Identifying CR goals and resulting behaviors used for
future decision making is an element of the strategic planning process.
Corporate Responsibility Considerations for each of the five forces - correct Answer-
Political/Legal: American Labor Laws
Economic: Skill set of the labor force population
Social: Often driven by trends such as sustainability, disaster response, corporate
governance
Technology: Worker privacy, data protection, security of confidential information
Competition: The global market, quality versus production costs, the values of suppliers
crisis management method of risk management - correct Answer-method of risk
management is also sometimes referred to as the "fire drill" method. This method
chooses to manage risk reactively, on an ad hoc basis. Under this method risks often go
unrecognized or ignored and result in lowered productivity and a stressful work
environment.
Davis-Bacon Act of 1931 - correct Answer-This law requires the payment of "prevailing
wages" to employees of contractors and subcontractors working on government
construction projects.
Answers
80/20 rule - correct Answer-80 percent of problems are caused by 20 percent causes.
Pareto chart.
ADDIE model - correct Answer-Analysis
Design
Development
Implementation
Evaluation
agency shop clause - correct Answer-Clause in a labor contract specifying that all
employees must either join the union or pay union dues if they choose not to join the
union.
Alternative Dispute Resolution (ADR) - correct Answer-The resolution of disputes in
ways other than those involved in the traditional judicial process. Negotiation, mediation,
and arbitration are forms of ADR. Without litigation.
arousal stage - correct Answer-Teeth grinding, insomnia, irritability, anxiety,
forgetfulness, and inability to concentrate.
Behavioral Evaluation Method - correct Answer-Meaures job performance between 6
weeks to 6 months after the training to determine whether the new skills were
successfully transferred to the job
behavioral method (BARS) - correct Answer-uses a behaviorally anchored rating scale.
This method uses the job description to create dimensions that represent the most
important requirements of the job. For each dimension, anchor statements are created
to represent varying levels of performance behaviors that describe rating numbers on a
scale.
BFOQ (Bona Fide Occupational Qualification) - correct Answer-an exception in
employment law that permits sex, age, religion, national origin and the like to be used
when making employment decisions, but only if they are "reasonably necessary to the
normal operation of that particular business."
blocking bar - correct Answer-If an unfair labor practice (ULP) charge is pending and is
holding up certification, another election will not be allowed by the NLRB.
, Burlington Industries, Inc. v. Ellerth - correct Answer-Employers are liable if supervisors
create a hostile work environment for employees.
business process outsource (BPO) - correct Answer-Practice of engaging a third-party
provider to assume operational control of and responsibility for a particular business
function. This solution can be beneficial by allowing the organization to focus on its
basic business operations and potentially reduce costs.
Cliff Vesting - correct Answer-Requires participants to complete a specific number of
years of service with an employer before they get any vested benefits, after which they
are 100% vested.
closed shop clause - correct Answer-In a collective bargaining agreement (CBA) that
requires all new hires to be members of the union before they are hired. It is illegal
except in the construction industry.
community of practice - correct Answer-is an informal means of learning what works
well in environments characterized by open communication and trust. They consist of
people with common work interests or needs who are willing to share experiences and
expertise with co-workers.
competition forces of strategic benefits - correct Answer-Profit, market share, customer
loyalty, trust
corporate responsibility - correct Answer-Business behavior that is focused on building
external strategic relationships. Identifying CR goals and resulting behaviors used for
future decision making is an element of the strategic planning process.
Corporate Responsibility Considerations for each of the five forces - correct Answer-
Political/Legal: American Labor Laws
Economic: Skill set of the labor force population
Social: Often driven by trends such as sustainability, disaster response, corporate
governance
Technology: Worker privacy, data protection, security of confidential information
Competition: The global market, quality versus production costs, the values of suppliers
crisis management method of risk management - correct Answer-method of risk
management is also sometimes referred to as the "fire drill" method. This method
chooses to manage risk reactively, on an ad hoc basis. Under this method risks often go
unrecognized or ignored and result in lowered productivity and a stressful work
environment.
Davis-Bacon Act of 1931 - correct Answer-This law requires the payment of "prevailing
wages" to employees of contractors and subcontractors working on government
construction projects.
