Operations Management Practice Test |
70 Answered Questions
Which definition used for quality evaluates how well a product performs its
intended function?
- Fitness for use
- Support services
- Value for price paid
- Psychological criteria - -Fitness for use
- Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
- Statistical quality control charts
- Fitness quality for use
- 14 points for quality improvement
- Product design quality - -14 points for quality improvement
- Which total quality management (TQM) process consists of 13 published
standards and guidelines?
- ISO 1400
- ISO 9002
- ISO 9001
- ISO 9000 - -ISO 9000
- A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The
company would like to measure the number of defects and observe the
number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this
particular issue?
- Scatter diagram x
- Control chart
- Flowchart
- Checklist - -Checklist
- Which quality control tool should be used to monitor the current status or
end result of a process?
- Checklist
- Flowchart x
- Control chart
- Scatter diagram - -Control chart
- Which group of keywords or phrases describes the critical role that
marketing plays in the total quality management (TQM) process?
, - Baseline for managing quality process; investment in preventative costs;
budgeting
- Enhance competition; understand consumer preferences; maintain
communication with operations
- Review and recommend product changes; satisfy customer needs; open
communication
- Reward employees; motivate staff performance; manage operations
planned changes - -Enhance competition; understand consumer
preferences; maintain communication with operations
- What is the common theme in total quality management (TQM) across all
functions in an organization?
- To satisfy customer needs
- To enhance management software
- To reward people rather than teams
- To ensure profit from product changes - -To satisfy customer needs
- Which concept of variation measures the central tendency of a set of data?
- Mean
- Range
- Standard deviation
- Variable - -Mean
- What do assignable causes of variation indicate?
- A computer virus was found in the system.
- Out-of-control signals were found in the process.
- Human resources found an operator was at fault. x
- Equipment was found to be out of control. - -Out-of-control signals were
found in the process.
- Which continuous improvement method does C pk measure?
- The most common measurement process
- How close one is to a target and how consistent one is with the average
performance
- What a process is capable of and how long it will take to conclude
- Parts per million on the capability index - -How close one is to a target and
how consistent one is with the average performance
- What are two important aspects of Six Sigma? Choose 2 answers
- Technical tools
- People involvement x
- Job design x
- Facility location - -Technical tools
People involvement
70 Answered Questions
Which definition used for quality evaluates how well a product performs its
intended function?
- Fitness for use
- Support services
- Value for price paid
- Psychological criteria - -Fitness for use
- Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
- Statistical quality control charts
- Fitness quality for use
- 14 points for quality improvement
- Product design quality - -14 points for quality improvement
- Which total quality management (TQM) process consists of 13 published
standards and guidelines?
- ISO 1400
- ISO 9002
- ISO 9001
- ISO 9000 - -ISO 9000
- A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The
company would like to measure the number of defects and observe the
number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this
particular issue?
- Scatter diagram x
- Control chart
- Flowchart
- Checklist - -Checklist
- Which quality control tool should be used to monitor the current status or
end result of a process?
- Checklist
- Flowchart x
- Control chart
- Scatter diagram - -Control chart
- Which group of keywords or phrases describes the critical role that
marketing plays in the total quality management (TQM) process?
, - Baseline for managing quality process; investment in preventative costs;
budgeting
- Enhance competition; understand consumer preferences; maintain
communication with operations
- Review and recommend product changes; satisfy customer needs; open
communication
- Reward employees; motivate staff performance; manage operations
planned changes - -Enhance competition; understand consumer
preferences; maintain communication with operations
- What is the common theme in total quality management (TQM) across all
functions in an organization?
- To satisfy customer needs
- To enhance management software
- To reward people rather than teams
- To ensure profit from product changes - -To satisfy customer needs
- Which concept of variation measures the central tendency of a set of data?
- Mean
- Range
- Standard deviation
- Variable - -Mean
- What do assignable causes of variation indicate?
- A computer virus was found in the system.
- Out-of-control signals were found in the process.
- Human resources found an operator was at fault. x
- Equipment was found to be out of control. - -Out-of-control signals were
found in the process.
- Which continuous improvement method does C pk measure?
- The most common measurement process
- How close one is to a target and how consistent one is with the average
performance
- What a process is capable of and how long it will take to conclude
- Parts per million on the capability index - -How close one is to a target and
how consistent one is with the average performance
- What are two important aspects of Six Sigma? Choose 2 answers
- Technical tools
- People involvement x
- Job design x
- Facility location - -Technical tools
People involvement
