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AINS 101 EXAM QUESTIONS AND ANSWERS WITH COMPLETE
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Terms in this set (50)
Which one of the following best A. Implemented risk management techniques may prove to be
explains why producers should be ineffective or become obsolete.
alert to changes in clients' loss
exposures?
A. Implemented risk
management techniques may
prove to be ineffective or
become obsolete.
B. Knowledge of such changes
will inform their efforts to create
a list of experts that can be
called to assist.
C. Producers can aid clients in
developing risk management
cost allocation plans.
D. Producers have expertise
about risk financing through
insurance.
The processing of almost B. Determining the amount of damages or extent of loss
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every claim involves which
one of the following
activities?
A. Engaging an accident scene
reconstruction specialist
B. Determining the amount of
damages or extent of loss
C. Subrogating
D. Salvaging
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Maria is a new producer who D. Veronica directly contacts Maria for guidance on how to report a
wears many hats when forming stolen car, Maria provides that, and claims rep Sean takes over after
relationships and then serving her an introduction from Maria.
established customers. In this
capacity, which one of the
following scenarios most
accurately describes her
ongoing work wearing the hat
of "claims handler"?
A. Customer Roland directly
contacts Maria and she assumes
full responsibility for his
claim as she was the first
insurance employee to receive
the claims information.
B.Juanita directly contacts Maria
who sold her a policy to adjust
her homeowners
claim; Maria nicely explains
she has no further
responsibilities after making
the sale.
C. Alex directly contacts
Maria after a hailstorm
damages his new car the day
after he bought a policy from her,
and she handles the claim as he
is a brand new customer.
D.Veronica directly contacts
Maria for guidance on how to
report a stolen car,
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Maria provides that, and claims
rep Sean takes over after an
introduction from Maria.
Jessie is a new customer service D. Determining coverage quotes
representative (CSR) at the
Winfield Agency. Jessie usually
engages in all the following
activities, EXCEPT:
Select one:
A. Answering billing inquiries
B. Explaining coverage
C. Reporting new claims
D. Determining coverage quotes
Michael is a commercial lines C. Monitor the underwriting decision
underwriter. He received a risk
control report on a new
business that he had recently
written with Laura, one of his
producers. After reviewing the
report, Michael contacted Laura
to let her know that they
needed to process a
policy change request adding a new
classification and some
exposures to the general
liability policy. These activities
are occurring during which
one of the
following steps of the underwriting
process?
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