INFORMATION TECHNOLOGY MANAGEMENT
FINAL EXAM LATEST QUESTIONS AND ANSWERS
(VERIFIED ANSWERS)
Information Silo - ANS-Isolated data stored in separated information systems, unable to communicate
with other information systems
Enterprise Application Integration (EAI) - ANS-tackles the silo problem by providing layers of software
that connect information systems together
ERP (Enterprise Resource Planning) - ANS-business process management software that allows an
organization to use a system of integrated applications to manage the business and automate many
back office functions related to technology, services and human resources
ERP Characteristics - ANS--consolidation of data for real-time sharing of data -integrated processes
Enterprise Systems (ES) - ANS-impossible to manage processes that are geographically dispersed without
utilizing modern information systems, supports end-to-end processes
Elements of ERP - ANS-MRP
MRPII
MRP (Material Requirements Planning) - ANS-software that efficiently manages inventory, production,
and labor
MRPII (Manufacturing Resource Planning) - ANS-added financial tracking capabilities as well as the
opportunity to schedule equipment and facilities to MRP
Transactional Data - ANS-data related to events such as a purchase or a student enrollment
Master Data (reference data) - ANS-data used in the organization that don't change with every
transaction
, Organizational Data - ANS-data about the university such as the location of its warehouses, the mailing
addresses of the buildings, and the names of its financial accounts
ERP Configuration - ANS-the ERP software can be customized to meet customer requirements without
changing program code
Hardware Component - ANS-cloud implications, disk storage, servers, clients, printers, scanners,
network devices, and cables
SAP
(Systems, Applications, and Products
in Data Processing) - ANS-type of ERP system, designed to satisfy the information needs for all business
sizes
SAP ERP Business Modules - ANS-collections of logically related transactions within identifiable business
functions (ex: SD=sales & distribution)
SAP Business Suite - ANS-bundle of business applications that provide integration of information and
processes, collaboration, industry-specific functionality and scalability (NetWeaver)
Procurement Process - ANS-process of obtaining goods and services such as raw materials, machine
spare parts, and cafeteria services
Purchase Order - ANS-a written document requesting delivery of a specified quantity of a product or
service in return for payment
Purchase Requisition - ANS-internal company document that issues a request for a purchase
Value Chain - ANS-a set of activities that a firm operating in a specific industry performs in order to
deliver a valuable product
Warehouse Problems Before SAP (purchase) - ANS-manager lacked sales data
Accounting Problems (purchase) - ANS--three-way match for payment was a challenge
-correcting discrepancies were labor intensive
-time delays in updating accounting data
Three-Way Match in Accounting - ANS-matching three documents, the invoice, purchase order, and
receiving report- to ensure that a payment should be made
Purchasing Problems - ANS--purchasing wasn't centralized
-inexperienced users
-errors in data entry
-pressure for greater financial controls
Sales Process - ANS-the set of steps a salesperson goes through in a particular organization to sell a
particular product or service
FINAL EXAM LATEST QUESTIONS AND ANSWERS
(VERIFIED ANSWERS)
Information Silo - ANS-Isolated data stored in separated information systems, unable to communicate
with other information systems
Enterprise Application Integration (EAI) - ANS-tackles the silo problem by providing layers of software
that connect information systems together
ERP (Enterprise Resource Planning) - ANS-business process management software that allows an
organization to use a system of integrated applications to manage the business and automate many
back office functions related to technology, services and human resources
ERP Characteristics - ANS--consolidation of data for real-time sharing of data -integrated processes
Enterprise Systems (ES) - ANS-impossible to manage processes that are geographically dispersed without
utilizing modern information systems, supports end-to-end processes
Elements of ERP - ANS-MRP
MRPII
MRP (Material Requirements Planning) - ANS-software that efficiently manages inventory, production,
and labor
MRPII (Manufacturing Resource Planning) - ANS-added financial tracking capabilities as well as the
opportunity to schedule equipment and facilities to MRP
Transactional Data - ANS-data related to events such as a purchase or a student enrollment
Master Data (reference data) - ANS-data used in the organization that don't change with every
transaction
, Organizational Data - ANS-data about the university such as the location of its warehouses, the mailing
addresses of the buildings, and the names of its financial accounts
ERP Configuration - ANS-the ERP software can be customized to meet customer requirements without
changing program code
Hardware Component - ANS-cloud implications, disk storage, servers, clients, printers, scanners,
network devices, and cables
SAP
(Systems, Applications, and Products
in Data Processing) - ANS-type of ERP system, designed to satisfy the information needs for all business
sizes
SAP ERP Business Modules - ANS-collections of logically related transactions within identifiable business
functions (ex: SD=sales & distribution)
SAP Business Suite - ANS-bundle of business applications that provide integration of information and
processes, collaboration, industry-specific functionality and scalability (NetWeaver)
Procurement Process - ANS-process of obtaining goods and services such as raw materials, machine
spare parts, and cafeteria services
Purchase Order - ANS-a written document requesting delivery of a specified quantity of a product or
service in return for payment
Purchase Requisition - ANS-internal company document that issues a request for a purchase
Value Chain - ANS-a set of activities that a firm operating in a specific industry performs in order to
deliver a valuable product
Warehouse Problems Before SAP (purchase) - ANS-manager lacked sales data
Accounting Problems (purchase) - ANS--three-way match for payment was a challenge
-correcting discrepancies were labor intensive
-time delays in updating accounting data
Three-Way Match in Accounting - ANS-matching three documents, the invoice, purchase order, and
receiving report- to ensure that a payment should be made
Purchasing Problems - ANS--purchasing wasn't centralized
-inexperienced users
-errors in data entry
-pressure for greater financial controls
Sales Process - ANS-the set of steps a salesperson goes through in a particular organization to sell a
particular product or service
