TEST BANK For Operations and Supply Chain Management, 17th Edition by (F. Robert Jacobs, 2024), Verified Chapters 1 - 22, Complete Newest Version, ISBN10: 1265071276 | ISBN13: 9781265071271

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HillQEducation.

,TEST BANK FOR Q Q



Operations and Supply Chain Management 17th Edition By F. Robert Jacobs
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Chapter 1-22 Q




Chapter 01 Test Bank Static Q Q Q Q




1. Efficiency means doing the right things to create the most value for the company.
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FALSE

Efficiency means doing something at the lowest possible cost.
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2. Effectiveness means doing the right things to create the most value for the company.
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TRUE

Effectiveness means doing the right things to create the most value for the company.
Q Q Q Q Q Q Q Q Q Q Q Q Q




AACSB:QAnalyticalQThinking
Blooms:QRemembe
rQ Difficulty:Q1QE
asy
LearningQObjective:Q01-
04QEvaluateQtheQefficiencyQofQaQfirm.Q Top
ic:QEfficiency,QEffectiveness,QandQValue

3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q

we could refer to this doctor as being efficient but not effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The do
Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q

ctor performed the surgery without error. Because the patient died, no value was created.
Q Q Q Q Q Q Q Q Q Q Q Q Q




AACSB:QAnalyticalQThinking
Blooms:QAnalyz
eQ Difficulty:Q2QMedi
um
LearningQObjective:Q01-
04QEvaluateQtheQefficiencyQofQaQfirm.Q Top
ic:QEfficiency,QEffectiveness,QandQValue

4. A worker can be efficient without being effective.
Q Q Q Q Q Q Q




TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q

These are different things.
Q Q Q




AACSB:QAnalyticalQThinkin
gQ Blooms:QUnderst
andQ Difficulty:Q2QM
edium
LearningQObjective:Q01-
04QEvaluateQtheQefficiencyQofQaQfirm.Q Top
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HillQEducation.

, ic:QEfficiency,QEffectiveness,QandQValue




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HillQEducation.

, 5. A process can be effective without being efficient.
Q Q Q Q Q Q Q




TRUE

Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the cus
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tomer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective, thou
Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q

gh, means minimizing the amount of time customers need to wait in line.
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AACSB:QAnalyticalQThinkin
gQ Blooms:QUnderst
andQ Difficulty:Q2QM
edium
LearningQObjective:Q01-
04QEvaluateQtheQefficiencyQofQaQfirm.Q Top
ic:QEfficiency,QEffectiveness,QandQValue

6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create an
Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q

d deliver the firm's primary products and services.
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TRUE

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and delive
Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q

r the firm's primary products and services.
Q Q Q Q Q Q




AACSB:QAnalyticalQThinking
Blooms:QRemembe
rQ Difficulty:Q1QE
asy
LearningQObjective:Q01-01QIdentifyQtheQelementsQofQoperationsQandQsupplyQchainQmanagement.Q(OSCM)
Topic:QWhatQIsQOperationsQandQSupplyQChainQManagement?

7. The term "value" refers to the relationship between quality and the price paid by the consumer.
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TRUE

Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q Q




AACSB:QAnalyticalQThinking
Blooms:QRemembe
rQ Difficulty:Q1QE
asy
LearningQObjective:Q01-
04QEvaluateQtheQefficiencyQofQaQfirm.Q Top
ic:QEfficiency,QEffectiveness,QandQValue

8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict betwee
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n the two goals.
Q Q Q




TRUE

Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
Q Q Q Q Q Q Q Q Q Q Q Q Q Q




AACSB:QAnalyticalQThinking
Blooms:QAnalyz
eQ Difficulty:Q1QE
asy
LearningQObjective:Q01-
04QEvaluateQtheQefficiencyQofQaQfirm.Q Top
ic:QEfficiency,QEffectiveness,QandQValue




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CopyrightQ©2021QMcGraw-HillQEducation.QAllQrightsQreserved.QNoQreproductionQorQdistributionQwithoutQtheQpriorQwrittenQconsentQofQMcGraw-
HillQEducation.