The chapters in this document are displayed in reversed order, with the last chapter appearing first. This change ensures all
chapters are included in the test bank.
Essentials of Organizational Behavior, 16e (Robbins) Complete Chapters Included
Chap 1 to 17 ✅
Chapter 17 Stress and Health in Organizations
1) Stressful events and situations stress you out, and you feel the impact of stress behaviorally,
psychologically, and ________.
A) emotionally
B) socially
C) physically
D) at work
E) at home
Answer: C
Explanation: Stressful events and situations stress you out, and you feel the impact of stress
behaviorally, psychologically, and physically.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
2) ________ refers to a generally unpleasant perception and appraisal of stressor.
A) Emotional triggers
B) Stress
C) Strain
D) Allostasis
E) Cognitive dissonance
Answer: B
Explanation: Stress refers to a generally unpleasant perception and appraisal of stressor.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
3) A condition or event that an individual perceives as challenging or threatening is known as
a(n) ________.
A) stressor
B) stress
C) strain
D) cognitive dissonance
E) allostasis
Answer: A
Explanation: Stressors refer to conditions or events that an individual perceives as challenging
or threatening. In essence, stressors are the antecedents to the experience of stress. An upcoming
project deadline can be perceived as a challenging or threatening stressor to an employee.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
1
Copyright © 2025
,4) Darg has an upcoming project deadline that is a challenge to meet. Darg perceives this as a
challenging or threatening stressor. Darg is experiencing psychological, physiological, and
behavioral consequences of this stress. Darg is experiencing ________.
A) cognitive dissonance
B) strain
C) stress
D) hindrance stressors
E) challenge stressors
Answer: B
Explanation: An upcoming project deadline can be perceived as a challenging or threatening
stressor to an employee. Then, as a result of stress, the individual experiences strain, or the
psychological, physiological, and behavioral consequences of stress. That project deadline and
the stress that it causes can lead to strain–for instance, anxiety, lack of sleep, and procrastination.
Strain encompasses the consequences of the experience of stress.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
5) Anxiety, lack of sleep, and procrastination are all signs of ________.
A) cognitive dissonance
B) strain
C) stress
D) hindrance stressors
E) challenge stressors
Answer: B
Explanation: Strain is demonstrated in anxiety, lack of sleep, and procrastination. Strain
encompasses the consequences of the experience of stress.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
2
Copyright © 2025
,6) Sam is the unit manager in a call center. Sam has a large workload with pending deadlines, the
district manager calls daily to remind Sam of the tasks that need to be completed and the urgency
of the timely completion of the task. Sam is experiencing ________.
A) strain
B) hindrance stressors
C) challenge stressors
D) cognitive dissonance
E) office politics
Answer: C
Explanation: Challenge stressors–or stressors associated with workload, pressure to complete
tasks, and time urgency.
Diff: 2
AACSB: Application of Knowledge
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
7) Stressors that keep you from reaching your goals (such as red tape, office politics, or
confusion over job responsibilities) are known as ________.
A) hindrance stressors
B) challenge stressors
C) slack dispersers
D) strain
E) workload stressors
Answer: A
Explanation: Hindrance stressors–or stressors that keep you from reaching your goals (such as
red tape, office politics, or confusion over job responsibilities).
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
3
Copyright © 2025
, 8) Which of the following statements is true regarding the effects of stress?
A) Challenge stressors tend to produce more strain than hindrance stressors.
B) Those who hold power are more likely to see stressors as challenging instead of hindering.
C) Hindrance stress improves job performance in a supportive work environment.
D) Timing and context do not matter.
E) Challenge stress reduces job performance in all work environments.
Answer: B
Explanation: Challenge stress improves job performance in a supportive work environment,
whereas hindrance stress reduces job performance in all work environments. Employees with
low levels of commitment to their organization perform worse under stress as compared to those
who have strong affective commitment. When challenge stress increases, those with high levels
of organizational support have higher role-based performance, but those with low levels of
organizational support do not.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
9) The main types of environmental uncertainty influencing employee stress levels are
________.
A) economic and political
B) economic and social
C) economic and organizational
D) social, political, and technological
E) social, political, and culture
Answer: A
Explanation: There are three main types of environmental uncertainty influencing employee
stress levels: economic, political, and technological.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
10) Andrea works in a nail salon in upstate New York. The first quarter of the year is always
slow, business is usually down 50% from the summer high. This change in the business cycle
creates ________.
A) social uncertainties
B) structural uncertainties
C) political uncertainties
D) design uncertainties
E) economic uncertainties
Answer: E
Explanation: Changes in the business cycle create economic uncertainties.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
4
Copyright © 2025
chapters are included in the test bank.
Essentials of Organizational Behavior, 16e (Robbins) Complete Chapters Included
Chap 1 to 17 ✅
Chapter 17 Stress and Health in Organizations
1) Stressful events and situations stress you out, and you feel the impact of stress behaviorally,
psychologically, and ________.
A) emotionally
B) socially
C) physically
D) at work
E) at home
Answer: C
Explanation: Stressful events and situations stress you out, and you feel the impact of stress
behaviorally, psychologically, and physically.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
2) ________ refers to a generally unpleasant perception and appraisal of stressor.
A) Emotional triggers
B) Stress
C) Strain
D) Allostasis
E) Cognitive dissonance
Answer: B
Explanation: Stress refers to a generally unpleasant perception and appraisal of stressor.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
3) A condition or event that an individual perceives as challenging or threatening is known as
a(n) ________.
A) stressor
B) stress
C) strain
D) cognitive dissonance
E) allostasis
Answer: A
Explanation: Stressors refer to conditions or events that an individual perceives as challenging
or threatening. In essence, stressors are the antecedents to the experience of stress. An upcoming
project deadline can be perceived as a challenging or threatening stressor to an employee.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
1
Copyright © 2025
,4) Darg has an upcoming project deadline that is a challenge to meet. Darg perceives this as a
challenging or threatening stressor. Darg is experiencing psychological, physiological, and
behavioral consequences of this stress. Darg is experiencing ________.
A) cognitive dissonance
B) strain
C) stress
D) hindrance stressors
E) challenge stressors
Answer: B
Explanation: An upcoming project deadline can be perceived as a challenging or threatening
stressor to an employee. Then, as a result of stress, the individual experiences strain, or the
psychological, physiological, and behavioral consequences of stress. That project deadline and
the stress that it causes can lead to strain–for instance, anxiety, lack of sleep, and procrastination.
Strain encompasses the consequences of the experience of stress.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
5) Anxiety, lack of sleep, and procrastination are all signs of ________.
A) cognitive dissonance
B) strain
C) stress
D) hindrance stressors
E) challenge stressors
Answer: B
Explanation: Strain is demonstrated in anxiety, lack of sleep, and procrastination. Strain
encompasses the consequences of the experience of stress.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
2
Copyright © 2025
,6) Sam is the unit manager in a call center. Sam has a large workload with pending deadlines, the
district manager calls daily to remind Sam of the tasks that need to be completed and the urgency
of the timely completion of the task. Sam is experiencing ________.
A) strain
B) hindrance stressors
C) challenge stressors
D) cognitive dissonance
E) office politics
Answer: C
Explanation: Challenge stressors–or stressors associated with workload, pressure to complete
tasks, and time urgency.
Diff: 2
AACSB: Application of Knowledge
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
7) Stressors that keep you from reaching your goals (such as red tape, office politics, or
confusion over job responsibilities) are known as ________.
A) hindrance stressors
B) challenge stressors
C) slack dispersers
D) strain
E) workload stressors
Answer: A
Explanation: Hindrance stressors–or stressors that keep you from reaching your goals (such as
red tape, office politics, or confusion over job responsibilities).
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
3
Copyright © 2025
, 8) Which of the following statements is true regarding the effects of stress?
A) Challenge stressors tend to produce more strain than hindrance stressors.
B) Those who hold power are more likely to see stressors as challenging instead of hindering.
C) Hindrance stress improves job performance in a supportive work environment.
D) Timing and context do not matter.
E) Challenge stress reduces job performance in all work environments.
Answer: B
Explanation: Challenge stress improves job performance in a supportive work environment,
whereas hindrance stress reduces job performance in all work environments. Employees with
low levels of commitment to their organization perform worse under stress as compared to those
who have strong affective commitment. When challenge stress increases, those with high levels
of organizational support have higher role-based performance, but those with low levels of
organizational support do not.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
9) The main types of environmental uncertainty influencing employee stress levels are
________.
A) economic and political
B) economic and social
C) economic and organizational
D) social, political, and technological
E) social, political, and culture
Answer: A
Explanation: There are three main types of environmental uncertainty influencing employee
stress levels: economic, political, and technological.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
10) Andrea works in a nail salon in upstate New York. The first quarter of the year is always
slow, business is usually down 50% from the summer high. This change in the business cycle
creates ________.
A) social uncertainties
B) structural uncertainties
C) political uncertainties
D) design uncertainties
E) economic uncertainties
Answer: E
Explanation: Changes in the business cycle create economic uncertainties.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Concept
LO: 17.1 Describe how the stress process unfolds in the workplace.
4
Copyright © 2025
