ITC Exam 3
The total time it takes to complete a business process, from start to finish, is called its
________ time. - answer cycle
The business value of an effective supply chain management system includes all of the
following except: - answer improved delivery service
A scheduling system for minimizing inventory by having components arrive exactly at
the moment they are needed and finished goods shipped as soon as they leave the
assembly line best describes a ________ strategy - answer just-in-time
Selling a customer with a checking account a home improvement loan is an example of:
- answer cross-selling
The difference between push- and pull-based models is summarized by which of the
following slogans? - answer make what we sell, not sell what we make
Which metric is based on the relationship between the revenue produced by a specific
customer, the expenses incurred in acquiring and servicing that customer, and the
expected life of the relationship between the customer and the company? -
answercustomer lifetime value
Which of the following tools is used to analyze customer buying patterns? -
answerAnalytical CRM
Marketing modules in CRM systems provide tools for all of the following except: -
answerassigning and managing customer service requests
Which of the following customer relationship management applications provides
analysis of customer data? - answeranalytical CRM
Why isn't overstocking warehouses an effective solution for a problem of low
availability? - answerIt increases inventory costs
Which of the following enables a firm to generate demand forecasts for a product and to
develop sourcing and manufacturing plans for that product? - answersupply chain
planning system
The bullwhip effect can be countered by: - answerreducing information uncertainty
Using social networking tools to converse with customers is called: - answersocial CRM
, Which of the following manages the flow of products through distribution centers and
warehouses to ensure that products are delivered to the right locations in the most
efficient manner? - answerSupply chain execution system
Distribution and delivery of products to retailers is part of the: - answerdownstream
portion of the supply chain
________ software modules seek to enhance collaboration between a company and its
selling partners. - answerPRM
Which of the following enables a company to tailor a particular aspect of enterprise
software to the way a company does business? - answerMiddleware
Uncertainties in the supply chain often lead to: - answerincreases in inventory across all
tiers
Supply chain software can be classified as either supply chain ________ systems or
supply chain ________ systems. - answerPlanning; execution
Which of the following statements about enterprise applications is not true? -
answerEnterprise applications are best implemented when few changes in business
processes are required.
Which of the following traditional solutions enables manufacturers to deal with
uncertainties in the supply chain? - answersafety stock
______ modules in CRM systems help sales staff increase their productivity by focusing
sales efforts on the most profitable customers, those who are good candidates for sales
and services. - answerSFA
From your reading of the chapter's opening case, which of the answers below is not a
reason why Avon chose JDA's Manufacturing and Intelligent Fulfillment software? -
answerdevelop new products
All of the following are unique features of e-commerce technology, except: -
answerglobal reach/universality
What event marked the beginning of e-commerce? - answerThe first paid
advertisements placed on a website
Which of the following dimensions of e-commerce technology involves engaging
consumers in a dialogue that dynamically adjusts the experience to the individual? -
answerinteractivity
Compared to traditional goods, digital goods have: - answerlower marginal costs of
production
The total time it takes to complete a business process, from start to finish, is called its
________ time. - answer cycle
The business value of an effective supply chain management system includes all of the
following except: - answer improved delivery service
A scheduling system for minimizing inventory by having components arrive exactly at
the moment they are needed and finished goods shipped as soon as they leave the
assembly line best describes a ________ strategy - answer just-in-time
Selling a customer with a checking account a home improvement loan is an example of:
- answer cross-selling
The difference between push- and pull-based models is summarized by which of the
following slogans? - answer make what we sell, not sell what we make
Which metric is based on the relationship between the revenue produced by a specific
customer, the expenses incurred in acquiring and servicing that customer, and the
expected life of the relationship between the customer and the company? -
answercustomer lifetime value
Which of the following tools is used to analyze customer buying patterns? -
answerAnalytical CRM
Marketing modules in CRM systems provide tools for all of the following except: -
answerassigning and managing customer service requests
Which of the following customer relationship management applications provides
analysis of customer data? - answeranalytical CRM
Why isn't overstocking warehouses an effective solution for a problem of low
availability? - answerIt increases inventory costs
Which of the following enables a firm to generate demand forecasts for a product and to
develop sourcing and manufacturing plans for that product? - answersupply chain
planning system
The bullwhip effect can be countered by: - answerreducing information uncertainty
Using social networking tools to converse with customers is called: - answersocial CRM
, Which of the following manages the flow of products through distribution centers and
warehouses to ensure that products are delivered to the right locations in the most
efficient manner? - answerSupply chain execution system
Distribution and delivery of products to retailers is part of the: - answerdownstream
portion of the supply chain
________ software modules seek to enhance collaboration between a company and its
selling partners. - answerPRM
Which of the following enables a company to tailor a particular aspect of enterprise
software to the way a company does business? - answerMiddleware
Uncertainties in the supply chain often lead to: - answerincreases in inventory across all
tiers
Supply chain software can be classified as either supply chain ________ systems or
supply chain ________ systems. - answerPlanning; execution
Which of the following statements about enterprise applications is not true? -
answerEnterprise applications are best implemented when few changes in business
processes are required.
Which of the following traditional solutions enables manufacturers to deal with
uncertainties in the supply chain? - answersafety stock
______ modules in CRM systems help sales staff increase their productivity by focusing
sales efforts on the most profitable customers, those who are good candidates for sales
and services. - answerSFA
From your reading of the chapter's opening case, which of the answers below is not a
reason why Avon chose JDA's Manufacturing and Intelligent Fulfillment software? -
answerdevelop new products
All of the following are unique features of e-commerce technology, except: -
answerglobal reach/universality
What event marked the beginning of e-commerce? - answerThe first paid
advertisements placed on a website
Which of the following dimensions of e-commerce technology involves engaging
consumers in a dialogue that dynamically adjusts the experience to the individual? -
answerinteractivity
Compared to traditional goods, digital goods have: - answerlower marginal costs of
production
