PHR Exam (Learning and Development)-
Graded A
Individual development plans (IDPs) - ANSWER-Agreements between employees and
their managers to help increase the employees' satisfaction with their jobs. IDPs should
include measurable performance goals for attending training, demonstrating new skills,
and achieving more diverse job responsibilities.
skill gap assessments - ANSWER-review requirements for future positions and the skills
and knowledge the employee lacks
tracking sheets - ANSWER-identify the hard to fill positions, the positions with the
highest turnover, and the positions that have the largest scope and impact on the org
attrition - ANSWER-the percentage of employees who leave the organization
Fair Labor Standards Act of 1938 - ANSWER-established minimum living standards for
workers engaged in interstate commerce, including provision of a federal minimum
wage
Occupational Safety and Health Administration (OSHA) - ANSWER-requires employees
to be fully trained in all areas related to safety for their specific job
1. machinery and equipment
2. fire hazards
3. chemicals and other hazards
4. hearing protection
5. personal protective equipment (PPE)
6. automated external defibrillator (AED) - ANSWER-specific training related to safety
procedures include:
refresher training - ANSWER-a form of continuous training that seeks to upgrade the
skills of the existing sales force and to maximize the value of each salesperson
1. definitions and examples of sexual harrassment
2. appropriate examples of lawsuits and case law
3. legal standards
4. the workplace policy
5. process for reporting
6. prevention techniques
7. employee responsibilities
, 8. how investigations are conducted - ANSWER-sexual harassment training should
include:
Assembly Bill 1825 - ANSWER-Requires sexual harassment training every two years
for supervisors employed by employers with fifty or more employees, and all
government municipalities.
learning theory - ANSWER-group of principles and concepts that explain how
individuals gain, remember, and recall information
1. behaviorism
2. cognitivism
3. constructivism
4. experiential
5. connectivism - ANSWER-5 standard learning theories:
behaviorism - ANSWER-focuses on what an individual does; centered on behaviors,
reactions, and responses to situations
cognitivism - ANSWER-focuses on how an individual processes information; centers on
how new info if organized and aligned with existing knowledge
constructivism - ANSWER-focuses on how and individual interprets new information
and then applies this info to their own circumstances; very proactive, solving problems
and analyzing situations critically
coaching - ANSWER-a relationship that is established for a set period of time to
accomplish a set goal
coach - ANSWER-individual who is more experienced in a specific role or task and can
offer training in certain skills to reach certain achievements
GROW model - ANSWER-frequently used model of techniques that is commonly used
for coaching but can also be used for mentoring
G, goal (what do you want)
R, reality (where are you now)
O, options (what could you do)
W, will (what will you do) - ANSWER-define the GROW model
1. take notes and create a learning log
2. ask open-ended questions
3. listen
4. encourage conversations
5. request feedback
Graded A
Individual development plans (IDPs) - ANSWER-Agreements between employees and
their managers to help increase the employees' satisfaction with their jobs. IDPs should
include measurable performance goals for attending training, demonstrating new skills,
and achieving more diverse job responsibilities.
skill gap assessments - ANSWER-review requirements for future positions and the skills
and knowledge the employee lacks
tracking sheets - ANSWER-identify the hard to fill positions, the positions with the
highest turnover, and the positions that have the largest scope and impact on the org
attrition - ANSWER-the percentage of employees who leave the organization
Fair Labor Standards Act of 1938 - ANSWER-established minimum living standards for
workers engaged in interstate commerce, including provision of a federal minimum
wage
Occupational Safety and Health Administration (OSHA) - ANSWER-requires employees
to be fully trained in all areas related to safety for their specific job
1. machinery and equipment
2. fire hazards
3. chemicals and other hazards
4. hearing protection
5. personal protective equipment (PPE)
6. automated external defibrillator (AED) - ANSWER-specific training related to safety
procedures include:
refresher training - ANSWER-a form of continuous training that seeks to upgrade the
skills of the existing sales force and to maximize the value of each salesperson
1. definitions and examples of sexual harrassment
2. appropriate examples of lawsuits and case law
3. legal standards
4. the workplace policy
5. process for reporting
6. prevention techniques
7. employee responsibilities
, 8. how investigations are conducted - ANSWER-sexual harassment training should
include:
Assembly Bill 1825 - ANSWER-Requires sexual harassment training every two years
for supervisors employed by employers with fifty or more employees, and all
government municipalities.
learning theory - ANSWER-group of principles and concepts that explain how
individuals gain, remember, and recall information
1. behaviorism
2. cognitivism
3. constructivism
4. experiential
5. connectivism - ANSWER-5 standard learning theories:
behaviorism - ANSWER-focuses on what an individual does; centered on behaviors,
reactions, and responses to situations
cognitivism - ANSWER-focuses on how an individual processes information; centers on
how new info if organized and aligned with existing knowledge
constructivism - ANSWER-focuses on how and individual interprets new information
and then applies this info to their own circumstances; very proactive, solving problems
and analyzing situations critically
coaching - ANSWER-a relationship that is established for a set period of time to
accomplish a set goal
coach - ANSWER-individual who is more experienced in a specific role or task and can
offer training in certain skills to reach certain achievements
GROW model - ANSWER-frequently used model of techniques that is commonly used
for coaching but can also be used for mentoring
G, goal (what do you want)
R, reality (where are you now)
O, options (what could you do)
W, will (what will you do) - ANSWER-define the GROW model
1. take notes and create a learning log
2. ask open-ended questions
3. listen
4. encourage conversations
5. request feedback
