COPE Health Scholars Written Exam Questions & Clear Insights

COPE Health Scholars Written Exam Questions & Clear
Insights

AIDET Right Ans - ACKNOWLEDGE the patient.
INTRODUCE yourself as a Health Scholar.
DURATION of task should be communicated.
EXPLAIN the task as you're doing it.
THANK the patient.

SKAHI Right Ans - SIGNS outside the door.
KNOCK on the door.
ASSESS patient surroundings to understand their state.
HAND HYGIENE (gel and gloves).
IDENTIFY the patient in 2 ways.

HCAHPS Right Ans - Survey: Hospital Consumer Assessment of Healthcare
Providers and Systems

Measures:
- Environment cleanliness*
- Environment quietness*
- Nurse communication
- Physician communication
- Communication about pain*
- Communication about medications
- Responsiveness of hospital staff*
- Discharge information*
- Transition of care
- Overall hospital rating
- Likely to recommend

Program Manager number to report incidents Right Ans - 888-248-2914

Incident Right Ans - Unexpected or unanticipated event that needs to be
reported.
1. Tell the charge nurse.
2. Call the program manager.

,Ex: patient/visitor fall

Injury Right Ans - Any physical, mental, or emotional harm that you
undergo at the hospital.

1. Tell charge nurse.
2. Get first aid.
3. Call Program Manager

Ex: harassment, needle stick

Mandatory reporting Right Ans - Reporting of suspicious events or
behavior to authorities.

Are Health Scholars mandatory reporters? Right Ans - Not according to
law, but yes according to COPE policies. Report suspicious behavior to staff
member or COPE staff member.

What 4 things are Health Scholars required to report? Right Ans - Child
abuse, domestic abuse, elderly abuse, harassment

Where to report codes Right Ans - Dial 6464
Name, location/campus

Code Gray Right Ans - Combative/disruptive patient confronting staff.
Go to location of patient.

Code White Right Ans - Child/ Pediatric CPR. Follow instructions from
nurse

Code Red Right Ans - Fire.
Call code when you see smoke or fire.
Close all doors.
Follow RACE

RACE Right Ans - RESCUE
ALARM
CONFINE
EXTINGUISH

, Code Blue Right Ans - Adult medical emergency (14+).
Follow instructions from nurse.

Code Orange Right Ans - Hazardous material spill.
Block off area. Do not clean.

Code Pink Right Ans - Infant abduction.
Guard entrance/exit. Look for suspicious items
Nurses must use bassinets. Visitors must have badge.

Code Purple Right Ans - Missing child patient.
Report to security/public safety. Look for suspicious situations.

Code Yellow Right Ans - Bomb threat.
If called, get information about location, appearance, and when it will go off.
Look for suspicious situations.

Code Silver Right Ans - Person with weapon, or hostage situation.
DO NOT go to location. Follow instructions from nurse.

Triage Right Ans - Disaster internal -- hospital full
Disaster external -- lots of incoming patientes

RRT Right Ans - Rapid Response Team. Use when patient status changes
quickly/significantly but Code Blue is not required.

Code Jack Right Ans - Patient/visitor has fallen.
If called, get as much information as possible.

Class A Fire Right Ans - Ordinary combustibles (wood, etc.)

Class B Fire Right Ans - Flammable liquids (gasoline, etc.)

Class C Fire Right Ans - Electrical

Class D Fire Right Ans - Combustible metals

Class K Fire Right Ans - Cooking oils/greases