QUESTIONS AND QUALITY SOLUTIONS
The process by which a client is determined appropriate and eligible to a particular
program - Correct Answer Screening
The administrative and initial assessment procedures for admission to a program -
Correct Answer Intake
Describing to the client the general nature and goals of the program; the rules governing
client conduct and infractions that can lead to disciplinary action or discharge from the
program, the hours during which services are available; the treatment costs that are to
be borne by the client, if any; and the client's rights. - Correct Answer Orientation
Procedures by which a counselor/program identifies and evaluates an individual's
strengths, weaknesses, problems, and needs for the development of the treatment plan
- Correct Answer Assessment
The process in which the counselor and the client identify and rank problems needing
resolution, establish agreed upon immediate and long term goals and decide on the
treatment methods and resources to be used - Correct Answer Treatment planning
The utilization of special skills to assist individuals, families, or groups in achieving
objectives through exploration of a problem and its ramifications; examination of
attitudes and feelings; consideration of alternative solutions; and decision making -
Correct Answer Counseling
Activities intended to bring services, agencies, resources or people together within a
planned framework of action toward the achievement of established goals. It may
involve liaison activities and collateral contacts - Correct Answer Case management
The services which respond to an alcohol and or other drug abusers needs during acute
emotional and or physical distress - Correct Answer Crisis intervention
Provision of information to individuals and groups concerning alcohol and other drug
abuse and the available services and resources - Correct Answer Client education
The identification of clients needs that cannot be met by the counselor or agency and
assisting the client to use the support systems and community resources available -
Correct Answer Referral
Charting the results of the assessment and treatment plan; writing reports, progress
notes, discharge summaries, and other client related data - Correct Answer Reports
and record keeping