IAHSS ADVANCED
What is the primary role of a security officer in crime prevention? - ANS- Reduce the
opportunity for a person to commit a crime
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also
involves what? - ANS- Initiating some action to remove or reduce the risk
What must be done about life safety deficiencies found in the hazard surveillance tour? -
ANS- Correct them immediately
What is the purpose of crime analysis? - ANS- Identify problems and develop strategies
to reduce problems
Which of the following is easier and more cost efficient for an institution? - ANS-
building in security systems during building design
Healthcare facilities that provide _________ customer service motivate customers to tell
others about these organizations - ANS- excellant
Process improvement in customer service can be measured how? - ANS- Surveys,
Monitoring performance, Bench marking, Service standards
________ can be an excellent way to measure customer service and improve
performance. - ANS- Feedback
________ is an element in improving customer service - ANS- Identifying
customers-Attitude-Communication-Training
Communication is ___________ - ANS- 93 percent body language, 7 percent words
Which legal test takes into account neighborhood crime rates, industry standards, and
the owner's experience at other locations? - ANS- foreseeability
The major source of premise liability in healthcare is from - ANS- slips and falls
Property owners have a ______ duty to maintain the property in a _____ condition. -
ANS- legal...reasonably safe
, Which of the following are elements necessary to establish negligence in a premise
liability case? - ANS- 1. duty to the plaintiff 2. Failure to meet the duty. 3. Breach of a
duty caused an injury.
Which of the following are examples of risks security officers should identify? - ANS-
Burned out lights-Breached fence lines-Slip and fall hazards
Failure to conduct routine patrol can ultimately result in what? - ANS- an increase in
security spending
K-9 patrol teams can be particularly effective in dealing with which situation? - ANS-
emergency department violence
Bicycle patrol is which of these? - ANS- faster than foot patrol and a vehicle in heavy
traffic
______patrol contributes, more then any other method of patrol, to excessive
socialization - ANS- foot
Security officers should have a valid driver's license if they are going to do what? - ANS-
all of the above
A security officer responding to a crime scene should do what? - ANS- Respond as
quickly as possible, observing all safety practices.
After arriving at a crime scene, what should the security officer do first? - ANS- protect
the scene from contamination
Which of these is an example of factual evidence? - ANS- physical evidence
which of these should an officer follow to be able to testify that the evidence presented
has merit? - ANS- proper chain of custudy
Why are initial information gathering and proper note-taking key to a successful
investigation? - ANS- They memorize information gathered at the scene from those
involved
They refresh your memory for later report writing purposes
They are subject to discovery by the defense in a criminal case and thus can be
subpoenaed
When dealing with a personal-gain informant, what should the officer do? - ANS-
Document the officer's interaction with the informant
What is the primary role of a security officer in crime prevention? - ANS- Reduce the
opportunity for a person to commit a crime
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also
involves what? - ANS- Initiating some action to remove or reduce the risk
What must be done about life safety deficiencies found in the hazard surveillance tour? -
ANS- Correct them immediately
What is the purpose of crime analysis? - ANS- Identify problems and develop strategies
to reduce problems
Which of the following is easier and more cost efficient for an institution? - ANS-
building in security systems during building design
Healthcare facilities that provide _________ customer service motivate customers to tell
others about these organizations - ANS- excellant
Process improvement in customer service can be measured how? - ANS- Surveys,
Monitoring performance, Bench marking, Service standards
________ can be an excellent way to measure customer service and improve
performance. - ANS- Feedback
________ is an element in improving customer service - ANS- Identifying
customers-Attitude-Communication-Training
Communication is ___________ - ANS- 93 percent body language, 7 percent words
Which legal test takes into account neighborhood crime rates, industry standards, and
the owner's experience at other locations? - ANS- foreseeability
The major source of premise liability in healthcare is from - ANS- slips and falls
Property owners have a ______ duty to maintain the property in a _____ condition. -
ANS- legal...reasonably safe
, Which of the following are elements necessary to establish negligence in a premise
liability case? - ANS- 1. duty to the plaintiff 2. Failure to meet the duty. 3. Breach of a
duty caused an injury.
Which of the following are examples of risks security officers should identify? - ANS-
Burned out lights-Breached fence lines-Slip and fall hazards
Failure to conduct routine patrol can ultimately result in what? - ANS- an increase in
security spending
K-9 patrol teams can be particularly effective in dealing with which situation? - ANS-
emergency department violence
Bicycle patrol is which of these? - ANS- faster than foot patrol and a vehicle in heavy
traffic
______patrol contributes, more then any other method of patrol, to excessive
socialization - ANS- foot
Security officers should have a valid driver's license if they are going to do what? - ANS-
all of the above
A security officer responding to a crime scene should do what? - ANS- Respond as
quickly as possible, observing all safety practices.
After arriving at a crime scene, what should the security officer do first? - ANS- protect
the scene from contamination
Which of these is an example of factual evidence? - ANS- physical evidence
which of these should an officer follow to be able to testify that the evidence presented
has merit? - ANS- proper chain of custudy
Why are initial information gathering and proper note-taking key to a successful
investigation? - ANS- They memorize information gathered at the scene from those
involved
They refresh your memory for later report writing purposes
They are subject to discovery by the defense in a criminal case and thus can be
subpoenaed
When dealing with a personal-gain informant, what should the officer do? - ANS-
Document the officer's interaction with the informant
