3/20/25, 7:54 NHA CCMA Administrative Assisting Flashcards |
AM
NHA CCMA ADMINISTRATIVE ASSISTING EXAM QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE
Terms in this set (153)
3 patients scheduled at the same time, see in the order that they arrive (so one pt
Wave scheduling
arriving late does not disrupt schedule)
Allocates 2 pts to arrive at a specified time and the 3rd to arrive approximately 30
Modified wave scheduling min later, or pts are seen in intervals during 1st half of the hour with no pts seen
during 2nd half of the hour; timely sequence continuous throughout the day
2 pts are scheduled at the same time to see the same provider; used to work in a pt
with an acute illness when no other time is available; creates delays
Double-booking
can also be used to schedule 2 pts for the same time slot in an office with multiple
providers for short visits
Cluster scheduling grouping pts who have similar conditions into specific time slots or days
Open hours scheduling pts arrive at their convenience and are seen on first-come, first-served basis
Name, DOB, reason for visit
Scheduling an internal appointment with a
patient Determine amount of time, day and time the pt prefers, and consider
availability/provider preferences/pt habits
Name, DOB, address, contact, insurance, SSN, emergency contact
Scheduling an external appointment (new
pt)
Give registration packet with medical history form and notice of privacy practices
How much time for a new patient 30 minutes minimum
appointment?
What should you tell a patient if there is a They have the option to wait or reschedule
delay?
A notification by providers required by the HIPAA Privacy Rule that provides an
Notice of Privacy Practices understandable explanation of patients' rights with respect to their personal health
information and the privacy practices of their providers
1/
8
, 3/20/25, 7:54 NHA CCMA Administrative Assisting Flashcards |
AM
How long should a patient wait in the No more than 15 minutes
waiting room?
1. Conditioning (group related papers together, rmv clips/staples, attaching
smaller papers to larger sheets, fixing damaged records)
2.Releasing (marking form to be filed)
3.Indexing and coding (determining where to place the original record in the file
Steps for filing medical records and whether it needs to be cross-referenced in another section)
4. Sorting (ordering papers in filing structure)
5.Storing and filing (securing documents permanently to ensure they don't become
misplaced)
Last name, first name, middle initial
Alphabetic filing
Traditional system most widely used
Arranging files by a numbered order
Combined with color coding and used for larger health centers/hospitals
Saves time, additional confidentiality, unlimited expansion
Numeric filing
Subject filing Either an alphabetic or alphanumeric code is assigned to general correspondence
Shingling filing New report laid on top of older report
How long to keep a Medicare or 10 years
Medicaid patient record
Patient file organized according to the source of information/who supplied the data
Source-oriented medical record (SOMR)
Lab, radiology
SOAP subjective, objective, assessment, plan
chief complaint, history, examination, details, drugs/dosages, assessment, return visit
CHEDDAR
information or referral
Electronic medical record system function that allows providers to digitally order lab
Computerized physician order entry and radiology testing, treatments, referrals, Rx
(CPOE)
Increased use due to HITECH act
Photo ID (driver's license) and insurance cards
Primary forms of identification
Collected at beginning of the visit
Information needed to verify insurance Name, DOB, policy number, SSN
2/
8
AM
NHA CCMA ADMINISTRATIVE ASSISTING EXAM QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE
Terms in this set (153)
3 patients scheduled at the same time, see in the order that they arrive (so one pt
Wave scheduling
arriving late does not disrupt schedule)
Allocates 2 pts to arrive at a specified time and the 3rd to arrive approximately 30
Modified wave scheduling min later, or pts are seen in intervals during 1st half of the hour with no pts seen
during 2nd half of the hour; timely sequence continuous throughout the day
2 pts are scheduled at the same time to see the same provider; used to work in a pt
with an acute illness when no other time is available; creates delays
Double-booking
can also be used to schedule 2 pts for the same time slot in an office with multiple
providers for short visits
Cluster scheduling grouping pts who have similar conditions into specific time slots or days
Open hours scheduling pts arrive at their convenience and are seen on first-come, first-served basis
Name, DOB, reason for visit
Scheduling an internal appointment with a
patient Determine amount of time, day and time the pt prefers, and consider
availability/provider preferences/pt habits
Name, DOB, address, contact, insurance, SSN, emergency contact
Scheduling an external appointment (new
pt)
Give registration packet with medical history form and notice of privacy practices
How much time for a new patient 30 minutes minimum
appointment?
What should you tell a patient if there is a They have the option to wait or reschedule
delay?
A notification by providers required by the HIPAA Privacy Rule that provides an
Notice of Privacy Practices understandable explanation of patients' rights with respect to their personal health
information and the privacy practices of their providers
1/
8
, 3/20/25, 7:54 NHA CCMA Administrative Assisting Flashcards |
AM
How long should a patient wait in the No more than 15 minutes
waiting room?
1. Conditioning (group related papers together, rmv clips/staples, attaching
smaller papers to larger sheets, fixing damaged records)
2.Releasing (marking form to be filed)
3.Indexing and coding (determining where to place the original record in the file
Steps for filing medical records and whether it needs to be cross-referenced in another section)
4. Sorting (ordering papers in filing structure)
5.Storing and filing (securing documents permanently to ensure they don't become
misplaced)
Last name, first name, middle initial
Alphabetic filing
Traditional system most widely used
Arranging files by a numbered order
Combined with color coding and used for larger health centers/hospitals
Saves time, additional confidentiality, unlimited expansion
Numeric filing
Subject filing Either an alphabetic or alphanumeric code is assigned to general correspondence
Shingling filing New report laid on top of older report
How long to keep a Medicare or 10 years
Medicaid patient record
Patient file organized according to the source of information/who supplied the data
Source-oriented medical record (SOMR)
Lab, radiology
SOAP subjective, objective, assessment, plan
chief complaint, history, examination, details, drugs/dosages, assessment, return visit
CHEDDAR
information or referral
Electronic medical record system function that allows providers to digitally order lab
Computerized physician order entry and radiology testing, treatments, referrals, Rx
(CPOE)
Increased use due to HITECH act
Photo ID (driver's license) and insurance cards
Primary forms of identification
Collected at beginning of the visit
Information needed to verify insurance Name, DOB, policy number, SSN
2/
8
