Endeavor Air Indoc Study Guide –
Comprehensive Training & Exam Prep
ABP - Able-bodies person or passenger
AFT - Rear area of the aircraft
Air Carrier - An airline authorized by the government to engage in transportation of
customers and cargo
Air Traffic Control (ATC) - A network of radio communication facilities responsible for
the safe guidance of aircraft in both the air and on airport taxiways and runways
Airport/City Code - A three-character alpha code identifying an airport
Altitude - An aircrafts vertical distance from the sea level
Air Operations Area (AOA) - The restricted area at the airport in which aircraft are
parked and serviced. Access to this area is limited to airline/airport and other
authorized personnel only. It is also called the ramp area.
back to back - Two trips flown consecutively
Bag cart - A cart or stand used to temporarily store customers' baggage
Ballast - Weights of 50-lb. increments placed in cargo for aircraft weight and balance
purposes
Base - The station/domicile where all your reps will begin and end.
Bidding - The process in which FAs indicate their schedule preference to determine
flight schedules for a given month.
Block-in/ Block-out - The period of time that begins when the aircraft brakes are
released (Block Out) and ends when the aircraft comes to a stop and the brakes are
set (Block-In)
Boarding - When customers enplane (get on) an aircraft
Briefing/Crew Briefing - A short meeting of all flight crew members prior to each duty
period and whenever there is an aircraft or crew change. The briefing includes an
introduction, emergency and service review, and other pertinent information.
Bulkhead - A wall onboard the aircraft
Cabin - The passenger compartment of an aircraft
, CANADAIR REGIONAL JET (CRJ) - A pressurized jet built by the Bombardier
Company of Canada that carries a crew of three: Captain, First Officer and Flight
Attendant. Endeavor Airlines operates two (2) models of the CRJ; the CRJ 200 (50
seats) and the CRJ 900 (76 seats)
Captain/CA - Pilot in Command of an aircraft (PIC); occupies left seat in the Flight
Deck
Cargo - Items accepted for carriage on a flight, including baggage, airfreight, small
package shipments, mail and Comat (company mail)
Cargo Compartment - Sections of the aircraft used to store baggage and other
cargo. Passengers are not permitted access to these compartments
Carrier - An airline the provides scheduled air transportation to the public
carry-on baggage - Items carried by the customer onto the aircraft. Excessive carry-
on items may be stored in one of the designated cargo compartments. The weight of
carry-on items is included with the passenger's weight
Charter - A non-scheduled flight contracted to specific groups who enter into a
mutual agreement regarding cost and services with the airline
Checklist - Any written list of items designed to assist a crewmember in performing
their job responsibilities in a specific order
checked baggage - Baggage (luggage) surrendered by the customer at their original
boarding city that is carried to the passenger's final destination. Checked baggage is
returned to the customer only at the baggage claim area
Comat/ comail - Company mail
configuration - The arrangement of an aircrafts seats and other cabin features
Complaint Resolution Official (CRO) - An employee who has been trained in the
rules and regulations involving a person with disabilities and exit row requirements
when pertaining to passengers with disabilities
Connection - The process of taking two or more flight segments to travel to a final
destination
Crewmember - A person assigned to perform duty in an aircraft during flight time.
DEADHEADING (DH) - A crewmember being positioned for a trip or traveling to
training
Crew Resource Management (CRM) - The effective use of all resources including
personal training procedures and equipment to achieve the highest possible level of
safety
Comprehensive Training & Exam Prep
ABP - Able-bodies person or passenger
AFT - Rear area of the aircraft
Air Carrier - An airline authorized by the government to engage in transportation of
customers and cargo
Air Traffic Control (ATC) - A network of radio communication facilities responsible for
the safe guidance of aircraft in both the air and on airport taxiways and runways
Airport/City Code - A three-character alpha code identifying an airport
Altitude - An aircrafts vertical distance from the sea level
Air Operations Area (AOA) - The restricted area at the airport in which aircraft are
parked and serviced. Access to this area is limited to airline/airport and other
authorized personnel only. It is also called the ramp area.
back to back - Two trips flown consecutively
Bag cart - A cart or stand used to temporarily store customers' baggage
Ballast - Weights of 50-lb. increments placed in cargo for aircraft weight and balance
purposes
Base - The station/domicile where all your reps will begin and end.
Bidding - The process in which FAs indicate their schedule preference to determine
flight schedules for a given month.
Block-in/ Block-out - The period of time that begins when the aircraft brakes are
released (Block Out) and ends when the aircraft comes to a stop and the brakes are
set (Block-In)
Boarding - When customers enplane (get on) an aircraft
Briefing/Crew Briefing - A short meeting of all flight crew members prior to each duty
period and whenever there is an aircraft or crew change. The briefing includes an
introduction, emergency and service review, and other pertinent information.
Bulkhead - A wall onboard the aircraft
Cabin - The passenger compartment of an aircraft
, CANADAIR REGIONAL JET (CRJ) - A pressurized jet built by the Bombardier
Company of Canada that carries a crew of three: Captain, First Officer and Flight
Attendant. Endeavor Airlines operates two (2) models of the CRJ; the CRJ 200 (50
seats) and the CRJ 900 (76 seats)
Captain/CA - Pilot in Command of an aircraft (PIC); occupies left seat in the Flight
Deck
Cargo - Items accepted for carriage on a flight, including baggage, airfreight, small
package shipments, mail and Comat (company mail)
Cargo Compartment - Sections of the aircraft used to store baggage and other
cargo. Passengers are not permitted access to these compartments
Carrier - An airline the provides scheduled air transportation to the public
carry-on baggage - Items carried by the customer onto the aircraft. Excessive carry-
on items may be stored in one of the designated cargo compartments. The weight of
carry-on items is included with the passenger's weight
Charter - A non-scheduled flight contracted to specific groups who enter into a
mutual agreement regarding cost and services with the airline
Checklist - Any written list of items designed to assist a crewmember in performing
their job responsibilities in a specific order
checked baggage - Baggage (luggage) surrendered by the customer at their original
boarding city that is carried to the passenger's final destination. Checked baggage is
returned to the customer only at the baggage claim area
Comat/ comail - Company mail
configuration - The arrangement of an aircrafts seats and other cabin features
Complaint Resolution Official (CRO) - An employee who has been trained in the
rules and regulations involving a person with disabilities and exit row requirements
when pertaining to passengers with disabilities
Connection - The process of taking two or more flight segments to travel to a final
destination
Crewmember - A person assigned to perform duty in an aircraft during flight time.
DEADHEADING (DH) - A crewmember being positioned for a trip or traveling to
training
Crew Resource Management (CRM) - The effective use of all resources including
personal training procedures and equipment to achieve the highest possible level of
safety
