14th Edition by William J Stevenson
Chapters 1 - 19
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Chapter 01 Introduction to Operations Managemen
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t Chapter 02 Competitiveness, Strategy, and Produ
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ctivityChapter 03 Forecasting
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Chapter 04 Product and Service Des
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ignChapter 04S Reliability
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Chapter 05 Strategic Capacity Planning for Products and Ser
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vicesChapter 05S Decision Theory
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Chapter 06 Process Selection and Facility Lay
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outChapter 07 Work Design and Measureme
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nt Chapter 07S Learning Curves
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Chapter 08 Location Planning and Analy
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sisChapter 08S The Transportation Mod
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el Chapter 09 Management of Quality
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Chapter 10 Quality Control o4 o4 o4
Chapter 10S Acceptance Sampling
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Chapter 11 Aggregate Planning and Master Schedu
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lingChapter 12 MRP and ERP
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Chapter 13 Inventory Managemeo4 o4 o4
nt Chapter 14 JIT and Lean Opera
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,tionsChapter 14S Maintenance
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Chapter 15 Supply Chain Managem
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entChapter 16 Scheduling
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Chapter 17 Project Management
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, Chapter 18 Management of Waiting Li
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nesChapter 19 Linear Programming
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Chapter 01 Introduction to Operations Management
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Student:
1. Operations managers are responsible for assessing consumer wants and needs and s
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elling andpromoting the organization's goods or services.
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True False
2. Often, the collective success or failure of companies' operations functions will imp
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act theability of a nation to compete with other nations.
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True False
3. Companies are either producing goods or delivering services. This means that only o
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ne of thetwo types of operations management strategies are used.
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True False