Customer Service (skills for success) | COMPLETE QUESTIONS AND
ANSWERS | 100% RATED CORRECT | 2024-2025 LATEST UPDATED
customer service - (answers)The ability of knowledgeable, capable and enthusiastic employees to
deliver products and services to their internal and external customers in a manner that satisfies
identified and unidentified needs and ultimately results in positive word-of-mouth publicity and
return business.
service industry - (answers)A term used to describe businesses and organizations that are
engaged primarily in service industry
product - (answers)Something produced or an output by an individual or organization.
customer-focused organization - (answers)A company that spends energy and effort on satisfying
internal and external customers by first identifying customer needs, then establishing policies,
procedures, and management and reward systems to support excellence in service delivery.
你是想要一篇“眼睛容易阅读
的”中文文章
customer relationship management - (answers)concept of identifying customer needs,
understanding and influencing customer behavior through ongoing communication strategies in
an effort to acquire, retain and satisfy the customer. The ultimate goal is customer loyalty.
service sector - (answers)Refers to organizations and individuals involved in delivering service
as a primary product.
cottage industries - (answers)The term adopted in the early days of customer service when many
people started small businesses in their homes or cottages and bartered products or services with
neighbors.
service economy - (answers)A term used to describe the trend in which businesses have shifted
from primarily production and manufacturing to more service delivery.
ANSWERS | 100% RATED CORRECT | 2024-2025 LATEST UPDATED
customer service - (answers)The ability of knowledgeable, capable and enthusiastic employees to
deliver products and services to their internal and external customers in a manner that satisfies
identified and unidentified needs and ultimately results in positive word-of-mouth publicity and
return business.
service industry - (answers)A term used to describe businesses and organizations that are
engaged primarily in service industry
product - (answers)Something produced or an output by an individual or organization.
customer-focused organization - (answers)A company that spends energy and effort on satisfying
internal and external customers by first identifying customer needs, then establishing policies,
procedures, and management and reward systems to support excellence in service delivery.
你是想要一篇“眼睛容易阅读
的”中文文章
customer relationship management - (answers)concept of identifying customer needs,
understanding and influencing customer behavior through ongoing communication strategies in
an effort to acquire, retain and satisfy the customer. The ultimate goal is customer loyalty.
service sector - (answers)Refers to organizations and individuals involved in delivering service
as a primary product.
cottage industries - (answers)The term adopted in the early days of customer service when many
people started small businesses in their homes or cottages and bartered products or services with
neighbors.
service economy - (answers)A term used to describe the trend in which businesses have shifted
from primarily production and manufacturing to more service delivery.
