SFDC Admin 201
Study online at https://quizlet.com/_1c2g1g
1. What does Salesforce authenticate before allowing a user to log in through
the user interface? (select 2)
a. User's login hours
b. User's IP address
c. User's email address
d. Users machine address: a, b
2. True or False
Organization-wide defaults set the default level of access to records they do
not own.: True
3. Organization-wide defaults are set to private. Kathy is assigned the US Sales
Director role, Jennifer is assigned the EMEA Sales Director role, and Phil to
the US Sales Rep role. Which of the following statements are true regarding
Kathy's access to opportunities? (select 2)
VP Global Sales Operations
US Sales Dir (Kathy) / EMEA Sales Dir (Jennifer)
US Sales Rep (Phil) / EMEA Sales Rep
a. Kathy can VIEW and EDIT her own opportunity
b. Kathy can VIEW and EDIT Jennifer's opportunity
c. Kathy can VIEW and EDIT Phil's opportunity
d. Kathy can VIEW but cannot EDIT Phil's opportunity
e. Kathy can VIEW but not EDIT Jennifer's opportunity: a, c
4. How would you allow collaborative access to the accounts, contacts, con-
tracts, opportunities, and cases of a US Sales Rep, an APAC Sales Rep, and
an EMEA Sales Rep? (select 1)
a. By creating three account sharing rules to share the records between the
three Sales Reps
b. By creating a public group for the three Sales Reps, and one account
sharing rule to share the public group's records with itself.
c. By changing the organization-wide defaults for Accounts to Public
Read/Write.: b
5. The organization-wide default is set to private. Phil Smith, the owner of the
ABC Labs account is a US Sales Rep reporting to the US Sales Director. The
users in the US Sales Rep role can edit ALL opportunities associated with the
accounts they own. Tim, an EMEA Sales Rep, owns an opportunity associated
with the ABC Labs Account. Identify the correct role access. (select 2)
, SFDC Admin 201
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a. Phil can VIEW but cannot EDIT Tim's ABC Labs opportunity
b. Tim cannot VIEW or Edit Phil's account
c. Phil can VIEW and EDIT Tim's ABC Labs opportunity
d. Tim can VIEW and EDIT Phil's account
e. Tim can VIEW but cannot EDIT Phil's account: c, e
6. Which settings cannot be modified for individual users?
(select 2)
a. Locale
b. User interface
c. Language
d. Search setting
e. Currency: b, d
7. A US sales rep is reporting that new opportunities she creates do not default
to the US Dollar currency, and she has to change them manually. What could
Rob do to resolve this? (select 1)
a. Change the corporate currency in the company profile
b. Enable advanced currency management
c. Change the personal currency on the user's record
d. Change the record currency for opportunities: c
8. Who has the permission to edit a Chatter profile? (select 1)
a. An Administrator
b. An individual user
c. A user's manager
d. Profiles are not editable: b
9. Settings determined what users can see in the user interface. Which of the
following settings can be modified by an Administrator? (select all that apply)
a. Apps
b. Customize App
c. Tabs
d. Run Reports
e. Record types
f. Mass Emails
g. Page Layouts
, SFDC Admin 201
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h. Create Leads
i. Fields: a, c, e, g, i
10. Which profile component would you use to make a field required? (select
1)
a. Lookup field
b. Formula field
c. Related list
d. Page layout: d
11. Which statements are true about business process? (select all that apply)
a. A business process will be available to users only when it is associated with
one or more record types and the record types are added to the users profile
b. Each record type is associated with one or more business process
c. For opportunity objects, record types are created before business process-
es
d. Record types implement business processes through page layouts
e. Record types help track sales lifecycles across divisions, groups, or mar-
kets.: a, d
12. True or False
Can tasks and events be customized?: True
13. Which of the following statements are true about importing data using the
Import Wizard? (select 2)
a. You can import account, contacts, leads, solutions, and custom objects
using the Import Wizard
b. You can work with both records of data and metadata
c. Standard users can import up to 50,000 account or contact records at a time
d. Standard users can import up to 500 account or contact records at a time: a,
d
14. Identify the statements that define the data load. (select 2)
a. Can be used only to insert or extract Salesforce records
b. Can be used to insert, update, delete, or export Salesforce records
c. Can be used only to update and delete Salesforce records
d. Can be used to read, extract, and load data from CSV files
e. Can be used to read, extract, and load data from any Miscrosoft Office file: b,
d
, SFDC Admin 201
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15. Identify the statements that are true about deactivation of a user? (select
all that apply)
a. All records associated to the user are deleted from Salesforce
b. The user can continue to access Salesforce with his credentials
c. The integrity of historic data is maintained
d. The user is prevented from accessing Salesforce
e. Deactivation frees up a Salesforce user license: c, d, e
16. For how many days will the Recycle Bin hold deleted data? (select 1)
a. 10
b. 5
c. 8
d. 15: d
17. What component in Salesforce is similar to a table of data? (select 1)
a. Record
b. Field
c. App
d. Object: d
Notes: An object in Salesforce is like a table of data. Each row represents a record
and each column represents a field.
18. Which standard objects have a relationship with the Account object?
(select 2)
a. Campaign
b. Opportunity
c. Contact
d. Lead: b, c
Notes: The Account object has a one-to-many relationship with the Contact, Oppor-
tunity, and Case objects.
19. How does a user navigate from an account record to a related contact
record? (select 1)
a. Lookup Field
b. Related List
c. List View
d. Force.com App Menu: b
Study online at https://quizlet.com/_1c2g1g
1. What does Salesforce authenticate before allowing a user to log in through
the user interface? (select 2)
a. User's login hours
b. User's IP address
c. User's email address
d. Users machine address: a, b
2. True or False
Organization-wide defaults set the default level of access to records they do
not own.: True
3. Organization-wide defaults are set to private. Kathy is assigned the US Sales
Director role, Jennifer is assigned the EMEA Sales Director role, and Phil to
the US Sales Rep role. Which of the following statements are true regarding
Kathy's access to opportunities? (select 2)
VP Global Sales Operations
US Sales Dir (Kathy) / EMEA Sales Dir (Jennifer)
US Sales Rep (Phil) / EMEA Sales Rep
a. Kathy can VIEW and EDIT her own opportunity
b. Kathy can VIEW and EDIT Jennifer's opportunity
c. Kathy can VIEW and EDIT Phil's opportunity
d. Kathy can VIEW but cannot EDIT Phil's opportunity
e. Kathy can VIEW but not EDIT Jennifer's opportunity: a, c
4. How would you allow collaborative access to the accounts, contacts, con-
tracts, opportunities, and cases of a US Sales Rep, an APAC Sales Rep, and
an EMEA Sales Rep? (select 1)
a. By creating three account sharing rules to share the records between the
three Sales Reps
b. By creating a public group for the three Sales Reps, and one account
sharing rule to share the public group's records with itself.
c. By changing the organization-wide defaults for Accounts to Public
Read/Write.: b
5. The organization-wide default is set to private. Phil Smith, the owner of the
ABC Labs account is a US Sales Rep reporting to the US Sales Director. The
users in the US Sales Rep role can edit ALL opportunities associated with the
accounts they own. Tim, an EMEA Sales Rep, owns an opportunity associated
with the ABC Labs Account. Identify the correct role access. (select 2)
, SFDC Admin 201
Study online at https://quizlet.com/_1c2g1g
a. Phil can VIEW but cannot EDIT Tim's ABC Labs opportunity
b. Tim cannot VIEW or Edit Phil's account
c. Phil can VIEW and EDIT Tim's ABC Labs opportunity
d. Tim can VIEW and EDIT Phil's account
e. Tim can VIEW but cannot EDIT Phil's account: c, e
6. Which settings cannot be modified for individual users?
(select 2)
a. Locale
b. User interface
c. Language
d. Search setting
e. Currency: b, d
7. A US sales rep is reporting that new opportunities she creates do not default
to the US Dollar currency, and she has to change them manually. What could
Rob do to resolve this? (select 1)
a. Change the corporate currency in the company profile
b. Enable advanced currency management
c. Change the personal currency on the user's record
d. Change the record currency for opportunities: c
8. Who has the permission to edit a Chatter profile? (select 1)
a. An Administrator
b. An individual user
c. A user's manager
d. Profiles are not editable: b
9. Settings determined what users can see in the user interface. Which of the
following settings can be modified by an Administrator? (select all that apply)
a. Apps
b. Customize App
c. Tabs
d. Run Reports
e. Record types
f. Mass Emails
g. Page Layouts
, SFDC Admin 201
Study online at https://quizlet.com/_1c2g1g
h. Create Leads
i. Fields: a, c, e, g, i
10. Which profile component would you use to make a field required? (select
1)
a. Lookup field
b. Formula field
c. Related list
d. Page layout: d
11. Which statements are true about business process? (select all that apply)
a. A business process will be available to users only when it is associated with
one or more record types and the record types are added to the users profile
b. Each record type is associated with one or more business process
c. For opportunity objects, record types are created before business process-
es
d. Record types implement business processes through page layouts
e. Record types help track sales lifecycles across divisions, groups, or mar-
kets.: a, d
12. True or False
Can tasks and events be customized?: True
13. Which of the following statements are true about importing data using the
Import Wizard? (select 2)
a. You can import account, contacts, leads, solutions, and custom objects
using the Import Wizard
b. You can work with both records of data and metadata
c. Standard users can import up to 50,000 account or contact records at a time
d. Standard users can import up to 500 account or contact records at a time: a,
d
14. Identify the statements that define the data load. (select 2)
a. Can be used only to insert or extract Salesforce records
b. Can be used to insert, update, delete, or export Salesforce records
c. Can be used only to update and delete Salesforce records
d. Can be used to read, extract, and load data from CSV files
e. Can be used to read, extract, and load data from any Miscrosoft Office file: b,
d
, SFDC Admin 201
Study online at https://quizlet.com/_1c2g1g
15. Identify the statements that are true about deactivation of a user? (select
all that apply)
a. All records associated to the user are deleted from Salesforce
b. The user can continue to access Salesforce with his credentials
c. The integrity of historic data is maintained
d. The user is prevented from accessing Salesforce
e. Deactivation frees up a Salesforce user license: c, d, e
16. For how many days will the Recycle Bin hold deleted data? (select 1)
a. 10
b. 5
c. 8
d. 15: d
17. What component in Salesforce is similar to a table of data? (select 1)
a. Record
b. Field
c. App
d. Object: d
Notes: An object in Salesforce is like a table of data. Each row represents a record
and each column represents a field.
18. Which standard objects have a relationship with the Account object?
(select 2)
a. Campaign
b. Opportunity
c. Contact
d. Lead: b, c
Notes: The Account object has a one-to-many relationship with the Contact, Oppor-
tunity, and Case objects.
19. How does a user navigate from an account record to a related contact
record? (select 1)
a. Lookup Field
b. Related List
c. List View
d. Force.com App Menu: b
