Salesforce Admin Certification Practice Questions
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1. NO.1 An administrator at Cloud Kicks needs to export a file of closed won
opportunities from the last 90 days. The file should include the Opportunity
Name, ID, Close Date, and Amount. How should the administrator export this
file?
(A). Data Export Wizard.
(B). Data Import Wizard.
(C). Data Export Wizard.
(D). Data Loader.: (D). Data Loader
2. NO.2 The marketing director at Northern Trail Outfitters has requested that if
the budget field is populated for the Lead then the Status field is to be marked
as qualified.
What tool should the administrator use to fulfill this request?
(A). Lead conversion.
(B). Require Field.
(C). Workflow Rule
(D). Validation Rule: (D). Validation Rule
3. NO.3 An administrator at Cloud Kicks is building a flow that needs to search
for records that meet certain conditions and store values from those records
in variable for use later in the flow. What flow element should the administrator
add?
(A). Assignment
(B). Get Records
(C). Create Records
(D). Update Records: (B). Get Records
4. NO.4 The administrator at AW Computing wants to send off client welcome
tasks and a welcome email to the primary contact automatically when an
Opportunity is Closed won. What automation tool best accomplishes this?
(A). Validation Rule
(B). Outbound Message
(C). Approval Process
(D). Process Builder: (D). Process Builder
5. NO.5 An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the
flow is running on?
(A). Use the {!Contact.Id} global variable.
(B). Use the {!Account.Id} record variable.
(C). Use the $Record global variable.
(D). Use the Get Records element to find the Id.: (C). Use the $Record global
variable.
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6. NO.6 Universal Containers has three separate lines of business. Each line
has specific fields that must be displayed to users. However, the fields needed
by the sales team are different than the fields needed by the service team.
How should the administrator configure this requirement?
(A). Create two record types, each with 3 page layouts.
(B). Create one record type with six Page Layouts.
(C). Create three record types, each with 2 page layouts.
(D). Create six record types, each with 1 page layout.: (C). Create three record
types, each with 2 page layouts.
7. NO.7 The administrator at DreamHouse Realty added an email quick action
to the Case page layout and is unable to see the action on the case feed.
Which feature must be enabled to ensure the quick action will be displayed as
expected?
(A). Email Notifications
(B). Email-to-Case
(C). Email Alerts
(D). Email Templates: (B). Email-to-Case
8. NO.8 Northern Trail Outfitters has asked an administrator to ensure that
when a contact with a title of CEO is created, the contact's account record gets
updated with the CEO's name. Which feature should an administrator use to
implement this request?
(A). Quick Action
(B). Workflow Rule
(C). Process Builder
(D). Validation Rule: (C). Process Builder
9. NO.9 The Call center manager in Ursa Major Solar wants to provide agents
with a case dashboard that can be drilled down by case origin, status, and
owner.
What should an Administrator add to the dashboard to fulfil the request?
(A). Dashboard Filter
(B). Bucket column
(C). Dashboard component
(D). Combination Chart: (A). Dashboard Filter
10. NO.10 AW Computing has six sales teams in a region. These teams always
consist of the same account manager, engineer, and assistant.
What should the administrator configure to make it easier for teams to collab-
orate with the same customer?
(A). Enable and configure standard opportunity teams with splits.
(B). Enable account teams and show the users how to set up a default account
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team.
(C). Create a queue for each team and assign account ownership to the queue.
(D). Propose the user manually share all their accounts with their teammates.-
: (B). Enable account teams and show the users how to set up a default account
team.
11. NO.11 An Administrator supporting global team of salesforce users has
been asked to configure the company settings Which two options should the
administrator configure?
Choose 2 Answers
(A). Login Hours
(B). Password Policy
(C). Default Language
(D). Currency Local: (C). Default Language
(D). Currency Local
12. NO.12 Which tool should an administrator use to identify and fix potential
session vulnerabilities?
(A). Field History Tracking
(B). Setup Audit Trail
(C). Security Health Check
(D). Organization-Wide Defaults: (C). Security Health Check
13. NO.13 Cloud Kicks wants a reports to categorize accounts into small,
medium, and large based on the dollar value found in the Contract Value Field.
What feature should an administrator use to meet this request?
(A). Detail Column
(B). Bucket Column
(C). Group Rows
(D). Filter Logic: (B). Bucket Column
14. NO.14 Ursa Major Solar uses two different page layouts for Account
records. One page layout reflects the fields related to customer accounts and
another page layout includes fields for partner accounts. The administrator
has assigned the customer account page layout to sales and support users
and the partner account layout to the partner management team.
What should the administrator configure to meet this requirement?
(A). Use a public group and a criteria-based sharing rule to share customer
accounts with the partner team.
(B). Add members of the partner management team to the default Account
team for the customer accounts.
(C). Grant create, read, edit and delete access to customer accounts on the
partner team profile.
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(D). Create one record type for customer accounts and one record type for
partner accounts.: (D). Create one record type for customer accounts and one
record type for partner accounts.
15. NO.15 User at Cloud Kicks want to see information more useful for their
role on the Case page.
How should an administrator make the pages more dynamic and easier to
use?
(A). Add Component visibility filters to the Components.
(B). Remove fields from the record details component.
(C). Delete the extra component from the page.
(D). Include more tab components with filters.: (A). Add Component visibility
filters to the Components.
16. NO.16 The administrator at Ursa Major Solar need to make sure the unas-
signed cases from VIP customers get transferred to the appropriate service
representative within 5 hours. VIP Customers have access to support 24 hours
a day.
How should this be configured?
(A). Assignment Rules.
(B). Business Hours.
(C). Case Queues
(D). Escalation Rules: (A). Assignment Rules.
17. NO.17 DreamHouse Realty regularly processes customer requests for war-
ranty work and would like to offer customers a self-serve option to generate
cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers
(A). Web-to-Case
(B). Case Escalation
(C). Case Queues
(D). Email-to-Case: (A). Web-to-Case
(D). Email-to-Case
18. NO.18 Which two objects are customizable the Stage Setup Flow?
Choose 2 answers
(A). Leads
(B). Campaigns
(C). Opportunities
(D). Campaign Members: (A). Leads
(C). Opportunities
Study online at https://quizlet.com/_btyglr
1. NO.1 An administrator at Cloud Kicks needs to export a file of closed won
opportunities from the last 90 days. The file should include the Opportunity
Name, ID, Close Date, and Amount. How should the administrator export this
file?
(A). Data Export Wizard.
(B). Data Import Wizard.
(C). Data Export Wizard.
(D). Data Loader.: (D). Data Loader
2. NO.2 The marketing director at Northern Trail Outfitters has requested that if
the budget field is populated for the Lead then the Status field is to be marked
as qualified.
What tool should the administrator use to fulfill this request?
(A). Lead conversion.
(B). Require Field.
(C). Workflow Rule
(D). Validation Rule: (D). Validation Rule
3. NO.3 An administrator at Cloud Kicks is building a flow that needs to search
for records that meet certain conditions and store values from those records
in variable for use later in the flow. What flow element should the administrator
add?
(A). Assignment
(B). Get Records
(C). Create Records
(D). Update Records: (B). Get Records
4. NO.4 The administrator at AW Computing wants to send off client welcome
tasks and a welcome email to the primary contact automatically when an
Opportunity is Closed won. What automation tool best accomplishes this?
(A). Validation Rule
(B). Outbound Message
(C). Approval Process
(D). Process Builder: (D). Process Builder
5. NO.5 An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the
flow is running on?
(A). Use the {!Contact.Id} global variable.
(B). Use the {!Account.Id} record variable.
(C). Use the $Record global variable.
(D). Use the Get Records element to find the Id.: (C). Use the $Record global
variable.
, Salesforce Admin Certification Practice Questions
Study online at https://quizlet.com/_btyglr
6. NO.6 Universal Containers has three separate lines of business. Each line
has specific fields that must be displayed to users. However, the fields needed
by the sales team are different than the fields needed by the service team.
How should the administrator configure this requirement?
(A). Create two record types, each with 3 page layouts.
(B). Create one record type with six Page Layouts.
(C). Create three record types, each with 2 page layouts.
(D). Create six record types, each with 1 page layout.: (C). Create three record
types, each with 2 page layouts.
7. NO.7 The administrator at DreamHouse Realty added an email quick action
to the Case page layout and is unable to see the action on the case feed.
Which feature must be enabled to ensure the quick action will be displayed as
expected?
(A). Email Notifications
(B). Email-to-Case
(C). Email Alerts
(D). Email Templates: (B). Email-to-Case
8. NO.8 Northern Trail Outfitters has asked an administrator to ensure that
when a contact with a title of CEO is created, the contact's account record gets
updated with the CEO's name. Which feature should an administrator use to
implement this request?
(A). Quick Action
(B). Workflow Rule
(C). Process Builder
(D). Validation Rule: (C). Process Builder
9. NO.9 The Call center manager in Ursa Major Solar wants to provide agents
with a case dashboard that can be drilled down by case origin, status, and
owner.
What should an Administrator add to the dashboard to fulfil the request?
(A). Dashboard Filter
(B). Bucket column
(C). Dashboard component
(D). Combination Chart: (A). Dashboard Filter
10. NO.10 AW Computing has six sales teams in a region. These teams always
consist of the same account manager, engineer, and assistant.
What should the administrator configure to make it easier for teams to collab-
orate with the same customer?
(A). Enable and configure standard opportunity teams with splits.
(B). Enable account teams and show the users how to set up a default account
, Salesforce Admin Certification Practice Questions
Study online at https://quizlet.com/_btyglr
team.
(C). Create a queue for each team and assign account ownership to the queue.
(D). Propose the user manually share all their accounts with their teammates.-
: (B). Enable account teams and show the users how to set up a default account
team.
11. NO.11 An Administrator supporting global team of salesforce users has
been asked to configure the company settings Which two options should the
administrator configure?
Choose 2 Answers
(A). Login Hours
(B). Password Policy
(C). Default Language
(D). Currency Local: (C). Default Language
(D). Currency Local
12. NO.12 Which tool should an administrator use to identify and fix potential
session vulnerabilities?
(A). Field History Tracking
(B). Setup Audit Trail
(C). Security Health Check
(D). Organization-Wide Defaults: (C). Security Health Check
13. NO.13 Cloud Kicks wants a reports to categorize accounts into small,
medium, and large based on the dollar value found in the Contract Value Field.
What feature should an administrator use to meet this request?
(A). Detail Column
(B). Bucket Column
(C). Group Rows
(D). Filter Logic: (B). Bucket Column
14. NO.14 Ursa Major Solar uses two different page layouts for Account
records. One page layout reflects the fields related to customer accounts and
another page layout includes fields for partner accounts. The administrator
has assigned the customer account page layout to sales and support users
and the partner account layout to the partner management team.
What should the administrator configure to meet this requirement?
(A). Use a public group and a criteria-based sharing rule to share customer
accounts with the partner team.
(B). Add members of the partner management team to the default Account
team for the customer accounts.
(C). Grant create, read, edit and delete access to customer accounts on the
partner team profile.
, Salesforce Admin Certification Practice Questions
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(D). Create one record type for customer accounts and one record type for
partner accounts.: (D). Create one record type for customer accounts and one
record type for partner accounts.
15. NO.15 User at Cloud Kicks want to see information more useful for their
role on the Case page.
How should an administrator make the pages more dynamic and easier to
use?
(A). Add Component visibility filters to the Components.
(B). Remove fields from the record details component.
(C). Delete the extra component from the page.
(D). Include more tab components with filters.: (A). Add Component visibility
filters to the Components.
16. NO.16 The administrator at Ursa Major Solar need to make sure the unas-
signed cases from VIP customers get transferred to the appropriate service
representative within 5 hours. VIP Customers have access to support 24 hours
a day.
How should this be configured?
(A). Assignment Rules.
(B). Business Hours.
(C). Case Queues
(D). Escalation Rules: (A). Assignment Rules.
17. NO.17 DreamHouse Realty regularly processes customer requests for war-
ranty work and would like to offer customers a self-serve option to generate
cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers
(A). Web-to-Case
(B). Case Escalation
(C). Case Queues
(D). Email-to-Case: (A). Web-to-Case
(D). Email-to-Case
18. NO.18 Which two objects are customizable the Stage Setup Flow?
Choose 2 answers
(A). Leads
(B). Campaigns
(C). Opportunities
(D). Campaign Members: (A). Leads
(C). Opportunities
