OPERATIONSgMANAGEMENTgTESTBAN
K
CHAPTERg1:gIntroductiongtogOperationsgManagementgTR
UEg/FALSE
1. Somegofgthegoperations-
relatedgactivitiesgofgHardgRockgCafégincludegdesigninggmealsgandganalyzinggthemgforgingredientgcostgandglab
orgrequirements.
Trueg(Globalgcompanygprofile,geasy)
2. ThegproductiongprocessgatgHardgRockgCafégisglimitedgtogmealgpreparationgandgservinggcustom
ers.gFalseg(Globalgcompanygprofile,geasy)
3. Allgorganizations,gincludinggservicegfirmsgsuchgasgbanksgandghospitals,ghavegagproductiongfuncti
on.gTrueg(Whatgisgoperationsgmanagement?gmoderate)
4. Operationsgmanagementgisgthegsetgofgactivitiesgthatgcreategvaluegingthegformgofggoodsgandgservicesgbygtransfor
mingginputsgintogoutputs.
Trueg(Whatgisgoperationsgmanagement?geasy)
5. Angexamplegofgag"hidden"gproductiongfunctiongisgmoneygtransfersgatgban
ks.gTrueg(Whatgisgoperationsgmanagement?gmoderate)
6. Onegreasongtogstudygoperationsgmanagementgisgtoglearnghowgpeoplegorganizegthemselvesgforgproductivegenterpr
ise.gTrueg(WhygstudygOM,geasy)
7. Thegoperationsgmanagergperformsgthegmanagementgactivitiesgofgplanning,gorganizing,gstaffing,gleading,ga
ndgcontrollinggofgthegOMgfunction.
Trueg(Whatgoperationsgmanagersgdo,geasy)
8. "Howgmuchginventorygofgthisgitemgshouldgweghave?"gisgwithingthegcriticalgdecisiongareagofgmanaginggqu
ality.gFalseg(Whatgoperationsgmanagersgdo,geasy)
9. Ingordergtoghavegagcareergingoperationsgmanagement,gonegmustghavegagdegreegingstatisticsgorgquantitativegmet
hods.gFalseg(Whatgoperationsgmanagersgdo,geasy)
10. HenrygFordgisgknowngasgthegFathergofgScientificgManageme
nt.gFalseg(Thegheritagegofgoperationsgmanagement,geasy)
11. Shewhart’sgcontributionsgtogoperationsgmanagementgcamegduringgthegScientificgManagementgE
ra.gFalseg(Thegheritagegofgoperationsgmanagement,geasy)
12. Studentsgwantinggtogpursuegagcareergingoperationsgmanagementgwillgfindgmultidisciplinarygknowledgegbenefic
ial.gTrueg(WheregaregthegOMgjobs?geasy)
13. Customerginteractiongisgoftenghighgforgmanufacturinggprocesses,gbutglowgforgservic
es.gFalseg(Operationsgingthegservicegsector,gmoderate)
14. Productivitygisgmoregdifficultgtogimprovegingthegservicegsect
or.gTrueg(Thegproductivitygchallenge,gmoderate)
15. Manufacturinggnowgconstitutesgtheglargestgeconomicgsectorgingpostindustrialgsocietie
s.gFalseg(Operationsgingthegservicegsector,gmoderate)
16. Ingthegpastghalf-
century,gthegnumbergofgpeoplegemployedgingmanufacturingghasgmoregorglessgheldgsteady,gbutgeachgmanufacturingg
employeegisgmanufacturinggaboutg20gtimesgasgmuch.
OperationsgManagementg– Pageg1
gTestgBank
,Trueg(Operationsgingthegservicegsector,geasy)
OperationsgManagementg– Pageg2
gTestgBank
,17. Agknowledgegsocietygisgonegthatghasgmigratedgfromgworkgbasedgongknowledgegtogonegbasedgongmanualg
work.gFalseg(Thegproductivitygchallenge,geasy)
18. Productivitygisgthegtotalgvaluegofgallginputsgtogthegtransformationgprocessgdividedgbygthegtotalgvaluegofgthegout
putsgproduced.
Falseg(Thegproductivitygchallenge,geasy)
19. Measuringgthegimpactgofgagcapitalgacquisitiongongproductivitygisgangexamplegofgmulti-
factorgproductivity.gFalseg(Thegproductivitygchallenge,gmoderate)
20. Ethicalgandgsocialgdilemmasgarisegbecausegstakeholdersgofgagbusinessghavegconflictinggperspectiv
es.gTrueg(Ethicsgandgsocialgresponsibility,geasy)g{AACSB:gEthicalgReasoning}
MULTIPLEgCHOICE
21. AtgHardgRockgCafé,gtasksgthatgreflectgoperationsgorgoperationsgmanagementginclude
ga.gdesigninggmeals
gb.gtestinggmealsg(recipes)
gc.g analyzinggmealsgforgthegcostgofgingredients
gd.g preparinggemployeegschedules
ge.g allgofgthegabove
geg(Globalgcompanygprofile,geasy)
22. AngoperationsgtaskgperformedgatgHardgRockgCafégis
a. borrowinggfundsgtogbuildgagnewgrestaurant
gb.g advertisinggchangesgingthegrestaurantgmenu
gc.g calculatinggrestaurantgprofitgandgloss
gd.g preparinggemployeegschedules
ge.g allgofgthegabove
gdg(Globalgcompanygprofile,gmoderate)
23. Operationsgmanagementgisgapplicable
a. mostlygtogthegservicegsector
b. togservicesgexclusively
c. mostlygtogthegmanufacturinggsector
d. togallgfirms,gwhethergmanufacturinggandgservice
e. togthegmanufacturinggsectorgexclusively
dg(Whatgisgoperationsgmanagement?gmoderate)
24. Whichgofgthegfollowinggaregthegprimarygfunctionsgofgallgorganizations?
a. operations,gmarketing,gandghumangresources
b. marketing,ghumangresources,gandgfinance/accounting
c. sales,gqualitygcontrol,gandgoperations
d. marketing,goperations,gandgfinance/accounting
e. researchgandgdevelopment,gfinance/accounting,gandgpurchasin
ggdg(Organizinggtogproduceggoodsgandgservices,gmoderate)
25. Budgeting,gpayinggthegbills,gandgcollectiongofgfundsgaregactivitiesgassociatedgwithgthe
OperationsgManagementg– Pageg3
gTestgBank
, a. managementgfunction
b. controlgfunction
c. finance/accountingg function
d. production/operationsg function
e. staffinggfunction
cg(Organizinggtogproduceggoodsgandgservices,gmoderate)
26. Whichgofgthegfollowinggwouldgnotgbegangoperationsgfunctiongingagfast-foodgrestaurant?
a. advertisinggandgpromotion
b. designinggtheglayoutgofgthegfacility
c. maintainingg equipment
d. makingghamburgersgandgfries
e. purchasinggingredients
ag(Organizinggtogproduceggoodsgandgservices,gmoderate)
27. Thegmarketinggfunction'sgmaingconcerngisgwith
a. producingggoodsgorgprovidinggservices
b. procuringgmaterials,gsupplies,gandgequipment
c. buildinggandgmaintaininggagpositivegimage
d. generatinggthegdemandgforgthegorganization'sgproductsgorgservices
e. securinggmonetarygresources
dg(Organizinggtogproduceggoodsgandgservices,gmoderate)
28. ReasonsgtogstudygOperationsgManagementginclude
a. studyinggwhygpeoplegorganizegthemselvesgforgfreegenterprise
b. knowingghowggoodsgandgservicesgaregconsumed
c. understandinggwhatghumangresourcegmanagersgdo
d. learninggaboutgagcostlygpartgofgthegenterprise
e. allgofgthegabove
dg(WhygstudygOM?gmoderate)
29. ReasonsgtogstudygOperationsgManagementgincludeglearninggabout
a. whygpeoplegorganizegthemselvesgforgproductivegenterprise
b. howggoodsgandgservicesgaregproduced
c. whatgoperationsgmanagersgdo
d. agcostlygpartgofgthegenterprise
e. allgofgthegabove
eg(WhygstudygOM?geasy)
30. Thegfivegelementsgingthegmanagementgprocessgare
a. plan,gdirect,gupdate,glead,gandgsupervise
b. accounting/finance,gmarketing,goperations,gandgmanagement
c. organize,gplan,gcontrol,gstaff,gandgmanage
d. plan,gorganize,gstaff,glead,gandgcontrol
e. plan,glead,gorganize,gmanage,gandgcontr
olgdg(Whatgdogoperationsgmanagersgdo?gea
OperationsgManagementg– Pageg4
gTestgBank
K
CHAPTERg1:gIntroductiongtogOperationsgManagementgTR
UEg/FALSE
1. Somegofgthegoperations-
relatedgactivitiesgofgHardgRockgCafégincludegdesigninggmealsgandganalyzinggthemgforgingredientgcostgandglab
orgrequirements.
Trueg(Globalgcompanygprofile,geasy)
2. ThegproductiongprocessgatgHardgRockgCafégisglimitedgtogmealgpreparationgandgservinggcustom
ers.gFalseg(Globalgcompanygprofile,geasy)
3. Allgorganizations,gincludinggservicegfirmsgsuchgasgbanksgandghospitals,ghavegagproductiongfuncti
on.gTrueg(Whatgisgoperationsgmanagement?gmoderate)
4. Operationsgmanagementgisgthegsetgofgactivitiesgthatgcreategvaluegingthegformgofggoodsgandgservicesgbygtransfor
mingginputsgintogoutputs.
Trueg(Whatgisgoperationsgmanagement?geasy)
5. Angexamplegofgag"hidden"gproductiongfunctiongisgmoneygtransfersgatgban
ks.gTrueg(Whatgisgoperationsgmanagement?gmoderate)
6. Onegreasongtogstudygoperationsgmanagementgisgtoglearnghowgpeoplegorganizegthemselvesgforgproductivegenterpr
ise.gTrueg(WhygstudygOM,geasy)
7. Thegoperationsgmanagergperformsgthegmanagementgactivitiesgofgplanning,gorganizing,gstaffing,gleading,ga
ndgcontrollinggofgthegOMgfunction.
Trueg(Whatgoperationsgmanagersgdo,geasy)
8. "Howgmuchginventorygofgthisgitemgshouldgweghave?"gisgwithingthegcriticalgdecisiongareagofgmanaginggqu
ality.gFalseg(Whatgoperationsgmanagersgdo,geasy)
9. Ingordergtoghavegagcareergingoperationsgmanagement,gonegmustghavegagdegreegingstatisticsgorgquantitativegmet
hods.gFalseg(Whatgoperationsgmanagersgdo,geasy)
10. HenrygFordgisgknowngasgthegFathergofgScientificgManageme
nt.gFalseg(Thegheritagegofgoperationsgmanagement,geasy)
11. Shewhart’sgcontributionsgtogoperationsgmanagementgcamegduringgthegScientificgManagementgE
ra.gFalseg(Thegheritagegofgoperationsgmanagement,geasy)
12. Studentsgwantinggtogpursuegagcareergingoperationsgmanagementgwillgfindgmultidisciplinarygknowledgegbenefic
ial.gTrueg(WheregaregthegOMgjobs?geasy)
13. Customerginteractiongisgoftenghighgforgmanufacturinggprocesses,gbutglowgforgservic
es.gFalseg(Operationsgingthegservicegsector,gmoderate)
14. Productivitygisgmoregdifficultgtogimprovegingthegservicegsect
or.gTrueg(Thegproductivitygchallenge,gmoderate)
15. Manufacturinggnowgconstitutesgtheglargestgeconomicgsectorgingpostindustrialgsocietie
s.gFalseg(Operationsgingthegservicegsector,gmoderate)
16. Ingthegpastghalf-
century,gthegnumbergofgpeoplegemployedgingmanufacturingghasgmoregorglessgheldgsteady,gbutgeachgmanufacturingg
employeegisgmanufacturinggaboutg20gtimesgasgmuch.
OperationsgManagementg– Pageg1
gTestgBank
,Trueg(Operationsgingthegservicegsector,geasy)
OperationsgManagementg– Pageg2
gTestgBank
,17. Agknowledgegsocietygisgonegthatghasgmigratedgfromgworkgbasedgongknowledgegtogonegbasedgongmanualg
work.gFalseg(Thegproductivitygchallenge,geasy)
18. Productivitygisgthegtotalgvaluegofgallginputsgtogthegtransformationgprocessgdividedgbygthegtotalgvaluegofgthegout
putsgproduced.
Falseg(Thegproductivitygchallenge,geasy)
19. Measuringgthegimpactgofgagcapitalgacquisitiongongproductivitygisgangexamplegofgmulti-
factorgproductivity.gFalseg(Thegproductivitygchallenge,gmoderate)
20. Ethicalgandgsocialgdilemmasgarisegbecausegstakeholdersgofgagbusinessghavegconflictinggperspectiv
es.gTrueg(Ethicsgandgsocialgresponsibility,geasy)g{AACSB:gEthicalgReasoning}
MULTIPLEgCHOICE
21. AtgHardgRockgCafé,gtasksgthatgreflectgoperationsgorgoperationsgmanagementginclude
ga.gdesigninggmeals
gb.gtestinggmealsg(recipes)
gc.g analyzinggmealsgforgthegcostgofgingredients
gd.g preparinggemployeegschedules
ge.g allgofgthegabove
geg(Globalgcompanygprofile,geasy)
22. AngoperationsgtaskgperformedgatgHardgRockgCafégis
a. borrowinggfundsgtogbuildgagnewgrestaurant
gb.g advertisinggchangesgingthegrestaurantgmenu
gc.g calculatinggrestaurantgprofitgandgloss
gd.g preparinggemployeegschedules
ge.g allgofgthegabove
gdg(Globalgcompanygprofile,gmoderate)
23. Operationsgmanagementgisgapplicable
a. mostlygtogthegservicegsector
b. togservicesgexclusively
c. mostlygtogthegmanufacturinggsector
d. togallgfirms,gwhethergmanufacturinggandgservice
e. togthegmanufacturinggsectorgexclusively
dg(Whatgisgoperationsgmanagement?gmoderate)
24. Whichgofgthegfollowinggaregthegprimarygfunctionsgofgallgorganizations?
a. operations,gmarketing,gandghumangresources
b. marketing,ghumangresources,gandgfinance/accounting
c. sales,gqualitygcontrol,gandgoperations
d. marketing,goperations,gandgfinance/accounting
e. researchgandgdevelopment,gfinance/accounting,gandgpurchasin
ggdg(Organizinggtogproduceggoodsgandgservices,gmoderate)
25. Budgeting,gpayinggthegbills,gandgcollectiongofgfundsgaregactivitiesgassociatedgwithgthe
OperationsgManagementg– Pageg3
gTestgBank
, a. managementgfunction
b. controlgfunction
c. finance/accountingg function
d. production/operationsg function
e. staffinggfunction
cg(Organizinggtogproduceggoodsgandgservices,gmoderate)
26. Whichgofgthegfollowinggwouldgnotgbegangoperationsgfunctiongingagfast-foodgrestaurant?
a. advertisinggandgpromotion
b. designinggtheglayoutgofgthegfacility
c. maintainingg equipment
d. makingghamburgersgandgfries
e. purchasinggingredients
ag(Organizinggtogproduceggoodsgandgservices,gmoderate)
27. Thegmarketinggfunction'sgmaingconcerngisgwith
a. producingggoodsgorgprovidinggservices
b. procuringgmaterials,gsupplies,gandgequipment
c. buildinggandgmaintaininggagpositivegimage
d. generatinggthegdemandgforgthegorganization'sgproductsgorgservices
e. securinggmonetarygresources
dg(Organizinggtogproduceggoodsgandgservices,gmoderate)
28. ReasonsgtogstudygOperationsgManagementginclude
a. studyinggwhygpeoplegorganizegthemselvesgforgfreegenterprise
b. knowingghowggoodsgandgservicesgaregconsumed
c. understandinggwhatghumangresourcegmanagersgdo
d. learninggaboutgagcostlygpartgofgthegenterprise
e. allgofgthegabove
dg(WhygstudygOM?gmoderate)
29. ReasonsgtogstudygOperationsgManagementgincludeglearninggabout
a. whygpeoplegorganizegthemselvesgforgproductivegenterprise
b. howggoodsgandgservicesgaregproduced
c. whatgoperationsgmanagersgdo
d. agcostlygpartgofgthegenterprise
e. allgofgthegabove
eg(WhygstudygOM?geasy)
30. Thegfivegelementsgingthegmanagementgprocessgare
a. plan,gdirect,gupdate,glead,gandgsupervise
b. accounting/finance,gmarketing,goperations,gandgmanagement
c. organize,gplan,gcontrol,gstaff,gandgmanage
d. plan,gorganize,gstaff,glead,gandgcontrol
e. plan,glead,gorganize,gmanage,gandgcontr
olgdg(Whatgdogoperationsgmanagersgdo?gea
OperationsgManagementg– Pageg4
gTestgBank
