,DOWNLOADgTHEgTestgBankgforgBusinessgCommunicationg2ndgEditiongRentz
Business Communication 2nd Edition by Rentz CH01
g g g g g g
ANSWERSgAREgLOCATEDgINgTHEgSECONDgPARTgOFgTHISgDOCUMENT
TRUE/FALSEg-gWriteg'T'gifgthegstatementgisgtruegandg'F'gifgthegstatementgisgfalse.
1) Poorgcommunicationghasgagnegativegeffectgongcareergprogressiongbutghasglittlegeffectgo
ngthegmoralegofgemployees.
⊚ true
⊚ false
2) Researchersghavegfoundgthatgpoorgcommunicationgoftengerodesgcustomergloyalty.
⊚ true
⊚ false
3) Itgisgnowgmoregimportantgforgemployeesgtoghavegvisualgliteracygthangverbalgliteracy.
⊚ true
⊚ false
4) Poorgcommunicationgnegativelygaffectsgbiggbusinesses,gbutgnotgsmallgbusinesses.
⊚ true
⊚ false
5) Thegabilitygofgpeoplegtogquicklygassessgthegemotionsgofgthosegaroundgthemgandgadaptgthe
irgwords,gtone,gandggesturesgaccordinglygisgknowngasgsocialgintelligence.
⊚ true
⊚ false
6) Thegabilitygtoginteractgwithgdata,gseegpatternsgingdata,gmakegdata-
basedgdecisions,gandgusegdatagtogdesigngforgdesiredgoutcomesgisgknowngasgartificialgintelligence
.
⊚ true
⊚ false
Versiong1 1
mynursytest.store
,DOWNLOADgTHEgTestgBankgforgBusinessgCommunicationg2ndgEditiongRentz
Business Communication 2nd Edition by Rentz CH01
g g g g g g
7) ThegwidespreadgusegofgthegInternetghasgincreasedgcompanies'gattentiongtogsocia
lgresponsibility.
⊚ true
⊚ false
8) Whengtwogemployeesgofgagbusinessgcommunicategingordergtogcompletegagproject,gtheygar
egengagingginginternal-operationalgcommunication.
⊚ true
⊚ false
9) Personalgcommunicationginterferesgwithgproductivitygandgshouldgbegprohibitedgingth
egworkplace.
⊚ true
⊚ false
10) Thegmostgformalgstructuregofgangorganizationgisgthegtraditionalghierarchy.
⊚ true
⊚ false
11) Agmanagergsendsgangemailgaboutgnewgexpensegaccountgrulesgtogonegofgthegcompany
’sgtravelinggsalespeople.gThisgangexamplegofgexternal-operationalgcommunication.
⊚ true
⊚ false
12) Thegkindgofgcommunicatinggagbusinessgdoesgisgindependentgofgthegnaturegofgthegbusiness.
⊚ true
⊚ false
13) Agmulticulturalgorganizationgisgthegmostgdifficultgtypegofgorganizationgforgoutsidersgt
ogbreakginto.
Versiong1 2
mynursytest.store
, DOWNLOADgTHEgTestgBankgforgBusinessgCommunicationg2ndgEditiongRentz
Business Communication 2nd Edition by Rentz CH01
g g g g g g
⊚ true
⊚ false
14) Thegworkplacegcontextgisgcomplex,goftengpresentinggagpersongwithgmanygwaysgtoghandleg
agsituation.
⊚ true
⊚ false
15) Internalgaudiencesgasgwellgasgexternalgonesgcangoccupygdifferentgprofessionalgrolesgan
dgthereforegfavorgdifferentgkindsgofgcontentgandglanguage.
⊚ true
⊚ false
16) Evengifgyourgdialoggwithgsomeoneghasgended,gthegpracticegofgassessinggthegresultsgofgyo
urgcommunicationgdecisionsgwillgstillghelpgyougdevelopgstrongergskillsgtogusegforgmeetinggfutur
egchallenges.
⊚ true
⊚ false
17) Solvinggagcommunicationgproblemgshouldgbegaglineargprocess,gwithgnogbacktracking.
⊚ true
⊚ false
18) Mostgworkplacegcommunicationsgaregnotgisolatedgevents;ginstead,gtheygtakegplacegingth
egcontextgofgrelatedgcommunications.
⊚ true
⊚ false
19) Anygcommunicationgbetweengtwogbusinesspeoplegaffectsgtheirgrelationship.
Versiong1 3
mynursytest.store
Business Communication 2nd Edition by Rentz CH01
g g g g g g
ANSWERSgAREgLOCATEDgINgTHEgSECONDgPARTgOFgTHISgDOCUMENT
TRUE/FALSEg-gWriteg'T'gifgthegstatementgisgtruegandg'F'gifgthegstatementgisgfalse.
1) Poorgcommunicationghasgagnegativegeffectgongcareergprogressiongbutghasglittlegeffectgo
ngthegmoralegofgemployees.
⊚ true
⊚ false
2) Researchersghavegfoundgthatgpoorgcommunicationgoftengerodesgcustomergloyalty.
⊚ true
⊚ false
3) Itgisgnowgmoregimportantgforgemployeesgtoghavegvisualgliteracygthangverbalgliteracy.
⊚ true
⊚ false
4) Poorgcommunicationgnegativelygaffectsgbiggbusinesses,gbutgnotgsmallgbusinesses.
⊚ true
⊚ false
5) Thegabilitygofgpeoplegtogquicklygassessgthegemotionsgofgthosegaroundgthemgandgadaptgthe
irgwords,gtone,gandggesturesgaccordinglygisgknowngasgsocialgintelligence.
⊚ true
⊚ false
6) Thegabilitygtoginteractgwithgdata,gseegpatternsgingdata,gmakegdata-
basedgdecisions,gandgusegdatagtogdesigngforgdesiredgoutcomesgisgknowngasgartificialgintelligence
.
⊚ true
⊚ false
Versiong1 1
mynursytest.store
,DOWNLOADgTHEgTestgBankgforgBusinessgCommunicationg2ndgEditiongRentz
Business Communication 2nd Edition by Rentz CH01
g g g g g g
7) ThegwidespreadgusegofgthegInternetghasgincreasedgcompanies'gattentiongtogsocia
lgresponsibility.
⊚ true
⊚ false
8) Whengtwogemployeesgofgagbusinessgcommunicategingordergtogcompletegagproject,gtheygar
egengagingginginternal-operationalgcommunication.
⊚ true
⊚ false
9) Personalgcommunicationginterferesgwithgproductivitygandgshouldgbegprohibitedgingth
egworkplace.
⊚ true
⊚ false
10) Thegmostgformalgstructuregofgangorganizationgisgthegtraditionalghierarchy.
⊚ true
⊚ false
11) Agmanagergsendsgangemailgaboutgnewgexpensegaccountgrulesgtogonegofgthegcompany
’sgtravelinggsalespeople.gThisgangexamplegofgexternal-operationalgcommunication.
⊚ true
⊚ false
12) Thegkindgofgcommunicatinggagbusinessgdoesgisgindependentgofgthegnaturegofgthegbusiness.
⊚ true
⊚ false
13) Agmulticulturalgorganizationgisgthegmostgdifficultgtypegofgorganizationgforgoutsidersgt
ogbreakginto.
Versiong1 2
mynursytest.store
, DOWNLOADgTHEgTestgBankgforgBusinessgCommunicationg2ndgEditiongRentz
Business Communication 2nd Edition by Rentz CH01
g g g g g g
⊚ true
⊚ false
14) Thegworkplacegcontextgisgcomplex,goftengpresentinggagpersongwithgmanygwaysgtoghandleg
agsituation.
⊚ true
⊚ false
15) Internalgaudiencesgasgwellgasgexternalgonesgcangoccupygdifferentgprofessionalgrolesgan
dgthereforegfavorgdifferentgkindsgofgcontentgandglanguage.
⊚ true
⊚ false
16) Evengifgyourgdialoggwithgsomeoneghasgended,gthegpracticegofgassessinggthegresultsgofgyo
urgcommunicationgdecisionsgwillgstillghelpgyougdevelopgstrongergskillsgtogusegforgmeetinggfutur
egchallenges.
⊚ true
⊚ false
17) Solvinggagcommunicationgproblemgshouldgbegaglineargprocess,gwithgnogbacktracking.
⊚ true
⊚ false
18) Mostgworkplacegcommunicationsgaregnotgisolatedgevents;ginstead,gtheygtakegplacegingth
egcontextgofgrelatedgcommunications.
⊚ true
⊚ false
19) Anygcommunicationgbetweengtwogbusinesspeoplegaffectsgtheirgrelationship.
Versiong1 3
mynursytest.store
