3/23/25, 8:02
AM
NURS 661 EXAM 2 STUDY GUIDE QUESTIONS WITH COMPLETE
SOLUTIONS VERIFIED
Terms in this set (137)
Attending to verbal and nonverbal aspects of communication without judging or
Active Listening evaluating
To encourage trust and client self-disclosure and exploration
Paraphrasing what a participant has said to clarify its meaning
Restating To determine if the leader has understood correctly the client's statement; to
provide support and clarification
Grasping the essence of a message at both the feeling and thinking levels;
simplifying client statements by focusing on the core of the message
Clarifying
To help clients sort out conflicting and confused feelings and thoughts; to arrive at a
meaningful understanding of what is being communicated
Pulling together the important elements of an interaction or session
Summarizing To avoid fragmentation and give direction to a session; to provide for continuity
and meaning
Asking open-ended questions that lead to self-exploration of the "what" and "how"
of behavior
Questioning
To elicit further discussion; to get information; to stimulate thinking; to increase
clarity and focus; to provide for further self-exploration
Offering possible explanations for certain thoughts, feelings, and behaviors
Interpreting To encourage deeper self-exploration; to promote full use of potentials; to bring
about awareness of self-contradictions
Challenging members to look at discrepancies between their words and actions or
their bodily and verbal messages; pointing to conflicting information or messages
Confronting
To encourage honest self-investigation; to promote full use of potentials; to bring
about awareness of self-contradictions
Providing encouragement and reinforcement
Supporting To create an atmosphere that encourages members to continue desired behaviors;
to provide help when clients are facing difficult struggles; to create trust
Safeguarding members from unnecessary psychological risks in the group
Protecting
To warn members of possible risks in group participation; to reduce these risks
Revealing one's reactions to here-and-now events in the group
Disclosing oneself To facilitate deeper levels of group interaction; to create trust; to model ways of
revealing oneself to others
Demonstrating desired behavior through actions
Modeling To provide examples of desirable behavior; to inspire members to fully develop their
potential
Connecting the work that members do to common themes in the group
Linking To promote member-to-member interactions; to encourage the development of
cohesion
Preparing the group to close a session or end its existence
Terminating
To help members assimilate, integrate, and apply in-group learning to everyday life
1/11
, 3/23/25, 8:02
AM
-Failure to express knowledge or skill
-Sometimes a leader must intervene to stop counterproductive behaviors within
the group. This is a skill that requires sensitivity, directness, and the ability to stop
Blocking the activity without attacking the person. The attention should be on the specific
behavior and not on the character of the person, and labeling should be avoided.
-Intervening to stop counterproductive group behavior
-To protect members; to enhance the flow of group process
§ Recognize emotions in others, understand others perspective
§ The core of the skill of empathy lies in the leader's ability to sensitively grasp the
subjective world of the participant and yet retain his or her own separateness.
Empathizing
§ Identifying with clients by assuming their frames of reference
§ To foster trust in the therapeutic relationship; to communicate understanding; to
encourage deeper levels of self-exploration
§ Judging messages based on effectiveness at reaching goals
§ An ongoing process that continues for the duration of the group. After each
session, the leader assesses what is happening in the group as a whole and within
individual members. Leaders teach participants how to evaluate themselves and
Evaluating
how to appraise the movement and direction of their group.
§ Appraising the ongoing group process and the individual and group dynamics
§ To promote better self-awareness and understanding of group movement and
direction
§ Reinforce, encourage feedback
§ Aimed at enhancing the group experience and enabling the members to reach
their goals. Facilitation skills involve opening up clear and direct communication
among the participants and helping them assume increasing responsibility for the
Facilitating direction of the group.
§ Opening up clear and direct communication; helping members assume increasing
responsibility for the group's direction
§ To promote effective communication among members; to help members reach
their own goals in the group
§ Evaluate effectiveness of its message
§ A skilled group leader gives specific and honest feedback based on his or her
observation of and reaction to the members' behaviors and encourages the
members to give feedback to one another. The purpose of feedback is to provide a
Giving Feedback realistic assessment of how a person appears to others.
§ Expression of concrete and honest reactions based on observation of members'
behaviors
§ To offer an external view of how the person appears to others; to increase the
client's self-awareness
§ Targe communication information, knowledge, and emotion
§ Group leaders do not set goals for members; they help group members select and
clarify their own specific goals. Encourage participants to take another look at their
goals, to modify them if necessary, and to determine how effectively they are
Goal setting accomplishing them.
§ Planning specific goals for the group process and helping participants define
concrete and meaningful goals
§ To give direction to the group's activities; to help members select and clarify their
goals
2/11
AM
NURS 661 EXAM 2 STUDY GUIDE QUESTIONS WITH COMPLETE
SOLUTIONS VERIFIED
Terms in this set (137)
Attending to verbal and nonverbal aspects of communication without judging or
Active Listening evaluating
To encourage trust and client self-disclosure and exploration
Paraphrasing what a participant has said to clarify its meaning
Restating To determine if the leader has understood correctly the client's statement; to
provide support and clarification
Grasping the essence of a message at both the feeling and thinking levels;
simplifying client statements by focusing on the core of the message
Clarifying
To help clients sort out conflicting and confused feelings and thoughts; to arrive at a
meaningful understanding of what is being communicated
Pulling together the important elements of an interaction or session
Summarizing To avoid fragmentation and give direction to a session; to provide for continuity
and meaning
Asking open-ended questions that lead to self-exploration of the "what" and "how"
of behavior
Questioning
To elicit further discussion; to get information; to stimulate thinking; to increase
clarity and focus; to provide for further self-exploration
Offering possible explanations for certain thoughts, feelings, and behaviors
Interpreting To encourage deeper self-exploration; to promote full use of potentials; to bring
about awareness of self-contradictions
Challenging members to look at discrepancies between their words and actions or
their bodily and verbal messages; pointing to conflicting information or messages
Confronting
To encourage honest self-investigation; to promote full use of potentials; to bring
about awareness of self-contradictions
Providing encouragement and reinforcement
Supporting To create an atmosphere that encourages members to continue desired behaviors;
to provide help when clients are facing difficult struggles; to create trust
Safeguarding members from unnecessary psychological risks in the group
Protecting
To warn members of possible risks in group participation; to reduce these risks
Revealing one's reactions to here-and-now events in the group
Disclosing oneself To facilitate deeper levels of group interaction; to create trust; to model ways of
revealing oneself to others
Demonstrating desired behavior through actions
Modeling To provide examples of desirable behavior; to inspire members to fully develop their
potential
Connecting the work that members do to common themes in the group
Linking To promote member-to-member interactions; to encourage the development of
cohesion
Preparing the group to close a session or end its existence
Terminating
To help members assimilate, integrate, and apply in-group learning to everyday life
1/11
, 3/23/25, 8:02
AM
-Failure to express knowledge or skill
-Sometimes a leader must intervene to stop counterproductive behaviors within
the group. This is a skill that requires sensitivity, directness, and the ability to stop
Blocking the activity without attacking the person. The attention should be on the specific
behavior and not on the character of the person, and labeling should be avoided.
-Intervening to stop counterproductive group behavior
-To protect members; to enhance the flow of group process
§ Recognize emotions in others, understand others perspective
§ The core of the skill of empathy lies in the leader's ability to sensitively grasp the
subjective world of the participant and yet retain his or her own separateness.
Empathizing
§ Identifying with clients by assuming their frames of reference
§ To foster trust in the therapeutic relationship; to communicate understanding; to
encourage deeper levels of self-exploration
§ Judging messages based on effectiveness at reaching goals
§ An ongoing process that continues for the duration of the group. After each
session, the leader assesses what is happening in the group as a whole and within
individual members. Leaders teach participants how to evaluate themselves and
Evaluating
how to appraise the movement and direction of their group.
§ Appraising the ongoing group process and the individual and group dynamics
§ To promote better self-awareness and understanding of group movement and
direction
§ Reinforce, encourage feedback
§ Aimed at enhancing the group experience and enabling the members to reach
their goals. Facilitation skills involve opening up clear and direct communication
among the participants and helping them assume increasing responsibility for the
Facilitating direction of the group.
§ Opening up clear and direct communication; helping members assume increasing
responsibility for the group's direction
§ To promote effective communication among members; to help members reach
their own goals in the group
§ Evaluate effectiveness of its message
§ A skilled group leader gives specific and honest feedback based on his or her
observation of and reaction to the members' behaviors and encourages the
members to give feedback to one another. The purpose of feedback is to provide a
Giving Feedback realistic assessment of how a person appears to others.
§ Expression of concrete and honest reactions based on observation of members'
behaviors
§ To offer an external view of how the person appears to others; to increase the
client's self-awareness
§ Targe communication information, knowledge, and emotion
§ Group leaders do not set goals for members; they help group members select and
clarify their own specific goals. Encourage participants to take another look at their
goals, to modify them if necessary, and to determine how effectively they are
Goal setting accomplishing them.
§ Planning specific goals for the group process and helping participants define
concrete and meaningful goals
§ To give direction to the group's activities; to help members select and clarify their
goals
2/11
