PGA 3.0 Level 3 - Facility Management
Practice Questions With Answers
What is the purpose of delegating? - answer- to empower performers
What delegation strategy should be chosen when the performer needs clear instructions
and continuous feedback to stay focused on task completion? - answer- directing
What guidelines apply when a manager chooses to use the directing strategy to assign
a job to an employee? - answer- help explore ideas for job completion, offer solutions
only if requested, and provide positive feedback
The convincing strategy is best utilized with what type of performer? - answer- not
willing and inexperienced
A pga general manager has a new head professional who is enthusiastic but
inexperienced in private club events. The head professional has expressed interest in
running the upcoming ladies member-guest event. How can the pga general manager
effectively use the element of feedback once she has used the directing strategy to
delegate this event? - answer- show appreciation for undertaking the assignment in
terms of value as a learning experience
Which delegation strategy is being used when a manager frequently checks on the
performer's progress and provides feedback? - answer- directing
The new head professional has delegated to a veteran assistant the task of instituting a
player development program. The assistant insists that the program had been
previously tried by the former head professional and failed. What delegation strategy
should the new head professional use to ensure the facility can implement a successful
player development program? - answer- involving
What delegation strategy is being implemented when a manager makes the task easier
to complete for a hesitant performer? - answer- convincing
What type of performer benefits from the use of the convincing strategy? - answer-
inexperienced and unwilling
What delegation strategy would be most appropriate to utilize with a staff member who
is experienced but resistant to completing a task? - answer- involving
,What guideline applies when a manager chooses to use the convincing strategy
because an employee is resistant to a job being assigned? - answer- uncover the
reason and develop a strategy
What result is most likely when a manager provides minimal information regarding a
newly assigned task that a motivated employee has never performed? - answer-
demotivation and poor work performance
What must be established to check progress when using the directing strategy? -
answer- follow up process
The head professional is unfamiliar with merchandising operations. The pga general
manager wants to assign the head professional the responsibility of managing
merchandise inventory, but the head professional is resistant. How can the pga general
manager use the convincing strategy to delegate this task to the head professional? -
answer- uncover the reason for concern and develop a clear solution
What strategy is being used when a head golf professional only offers solutions when
requested by his assistant? - answer- supporting
How much experience should staff members have with an assigned task when utilizing
the involving strategy - answer- high experience
The pga general manager receives resistance from the classically trained chef when he
speaks to her about converting the formal dining room into a sports bar environment.
Which guidelines are appropriate and best utilize the convincing strategy in this
situation? - answer- build a solution and a rationale around the concerns and design
actions to make it easy
The pga general manager has asked his team to increase member tournament
participation. He offers his assistance if needed and believes his team can develop a
strong tournament program. Which delegation strategy was used? - answer- supporting
What strategy would be utilized with staff members who are experienced but unwilling to
complete a task? - answer- involving
What could be utilized to overcome resistance when using the convincing strategy? -
answer- giving enough time, resources, and information to perform the job assignment
, What guideline should a manager use when implementing the involving strategy? -
answer- engage performer in the process of developing a work plan
What is the manager's role when utilizing the supporting strategy? - answer- confirm
mutual understanding, and leave employee to complete the task
What might a pga general manager say when she has used the supporting strategy with
a staff member? - answer- i trust you, but i'm here if you need me
What strategy would a head professional use to delegate the task of remodeling the golf
shop to a newly hired assistant who left a 20-year career as a carpenter because he
needed a change? - answer- involving
The supporting strategy is best used with what type of performer? - answer-
experienced and enthusiastic
What result is most likely when a manager explains exactly who to do a task that the
employee has successfully carried out in the past? - answer- employee becomes
frustrated
A manager's approach is delegating an assignment will vary depending upon which two
considerations? - answer- capabilities and willingness
What strategy should be used with a staff member who is enthusiastic but has little
experience? - answer- directing
What two items must a manager keep in mind regarding his performer when choosing a
delegation strategy? - answer- experience and willingness
The directing strategy is best used with what type of employee? - answer- enthusiastic
and inexperienced
What guidelines apply when a manager chooses to use the supporting strategy to
assign a job to an employee? - answer- capable and motivated
During the joint problem-solving discussion, what must a manager and employee
mutually agree upon? - answer- to find a resolution that satisfies all parties
During a joint problem-solving discussion, what must a manager and employee mutually
agree upon? - answer- specific actions
Practice Questions With Answers
What is the purpose of delegating? - answer- to empower performers
What delegation strategy should be chosen when the performer needs clear instructions
and continuous feedback to stay focused on task completion? - answer- directing
What guidelines apply when a manager chooses to use the directing strategy to assign
a job to an employee? - answer- help explore ideas for job completion, offer solutions
only if requested, and provide positive feedback
The convincing strategy is best utilized with what type of performer? - answer- not
willing and inexperienced
A pga general manager has a new head professional who is enthusiastic but
inexperienced in private club events. The head professional has expressed interest in
running the upcoming ladies member-guest event. How can the pga general manager
effectively use the element of feedback once she has used the directing strategy to
delegate this event? - answer- show appreciation for undertaking the assignment in
terms of value as a learning experience
Which delegation strategy is being used when a manager frequently checks on the
performer's progress and provides feedback? - answer- directing
The new head professional has delegated to a veteran assistant the task of instituting a
player development program. The assistant insists that the program had been
previously tried by the former head professional and failed. What delegation strategy
should the new head professional use to ensure the facility can implement a successful
player development program? - answer- involving
What delegation strategy is being implemented when a manager makes the task easier
to complete for a hesitant performer? - answer- convincing
What type of performer benefits from the use of the convincing strategy? - answer-
inexperienced and unwilling
What delegation strategy would be most appropriate to utilize with a staff member who
is experienced but resistant to completing a task? - answer- involving
,What guideline applies when a manager chooses to use the convincing strategy
because an employee is resistant to a job being assigned? - answer- uncover the
reason and develop a strategy
What result is most likely when a manager provides minimal information regarding a
newly assigned task that a motivated employee has never performed? - answer-
demotivation and poor work performance
What must be established to check progress when using the directing strategy? -
answer- follow up process
The head professional is unfamiliar with merchandising operations. The pga general
manager wants to assign the head professional the responsibility of managing
merchandise inventory, but the head professional is resistant. How can the pga general
manager use the convincing strategy to delegate this task to the head professional? -
answer- uncover the reason for concern and develop a clear solution
What strategy is being used when a head golf professional only offers solutions when
requested by his assistant? - answer- supporting
How much experience should staff members have with an assigned task when utilizing
the involving strategy - answer- high experience
The pga general manager receives resistance from the classically trained chef when he
speaks to her about converting the formal dining room into a sports bar environment.
Which guidelines are appropriate and best utilize the convincing strategy in this
situation? - answer- build a solution and a rationale around the concerns and design
actions to make it easy
The pga general manager has asked his team to increase member tournament
participation. He offers his assistance if needed and believes his team can develop a
strong tournament program. Which delegation strategy was used? - answer- supporting
What strategy would be utilized with staff members who are experienced but unwilling to
complete a task? - answer- involving
What could be utilized to overcome resistance when using the convincing strategy? -
answer- giving enough time, resources, and information to perform the job assignment
, What guideline should a manager use when implementing the involving strategy? -
answer- engage performer in the process of developing a work plan
What is the manager's role when utilizing the supporting strategy? - answer- confirm
mutual understanding, and leave employee to complete the task
What might a pga general manager say when she has used the supporting strategy with
a staff member? - answer- i trust you, but i'm here if you need me
What strategy would a head professional use to delegate the task of remodeling the golf
shop to a newly hired assistant who left a 20-year career as a carpenter because he
needed a change? - answer- involving
The supporting strategy is best used with what type of performer? - answer-
experienced and enthusiastic
What result is most likely when a manager explains exactly who to do a task that the
employee has successfully carried out in the past? - answer- employee becomes
frustrated
A manager's approach is delegating an assignment will vary depending upon which two
considerations? - answer- capabilities and willingness
What strategy should be used with a staff member who is enthusiastic but has little
experience? - answer- directing
What two items must a manager keep in mind regarding his performer when choosing a
delegation strategy? - answer- experience and willingness
The directing strategy is best used with what type of employee? - answer- enthusiastic
and inexperienced
What guidelines apply when a manager chooses to use the supporting strategy to
assign a job to an employee? - answer- capable and motivated
During the joint problem-solving discussion, what must a manager and employee
mutually agree upon? - answer- to find a resolution that satisfies all parties
During a joint problem-solving discussion, what must a manager and employee mutually
agree upon? - answer- specific actions
