PGA PGM Level 3 3.0 Full Study Guide
With Correct Answers.
Recommended guideline a manager should use if an employee's performance differs
from the expected? - ANSWER- Address and find mutual agreement
How should resources be allocated to avoid overwhelming a performer? - ANSWER-
Make them aware of what is available
What should a manager do when a performer has difficulty recognizing when to act on a
specific task? - ANSWER- Take a specific direction
A team member sets the holes correctly and is assigned this task routinely. What is the
result of this? - ANSWER- Reinforced the desired outcome
How should the GM use significant work when telling the merchandiser to spot audit
due to shrinkage? - ANSWER- Explain feedback and consequences
How can managers communicate that they want to work with the performer to ensure
success? - ANSWER- Feedback is clear
What guidelines apply when a manager uses the supporting strategy? - ANSWER-
Capable and motivated
What guideline is used with the convincing strategy because the employee is resistant?
- ANSWER- Help overcome resistance and give resources to do the job
What strategy is used by the head pro when requested solutions by his assistant? -
ANSWER- Supporting
What strategy is used with employees who are experienced but unwilling? - ANSWER-
Involving
What action increases the chances of finding a solution that satisfies all parties? -
ANSWER- Address the problem early
During joint problem solving, why is it important to state the problem in relation to the
expectations? - ANSWER- To avoid blame
, What manager behavior is appropriate during termination? - ANSWER- Considerate,
clear, decisive
F&B uses internal control to keep the operation functioning smoothly; what are the
characteristics? - ANSWER- Measure, evaluate, act
What is food cost control? - ANSWER- Management and procedures to regulate costs
What is the most important consideration when forecasting number of staff and
scheduling? - ANSWER- Provide the service, minimal payroll
Which condition enhances the benefits of mental practice? - ANSWER- Cognitive
hypothesis
What is an effective means to help a beginner use motor imagery to improve? -
ANSWER- Combine with physical performance
What optimizes performance when combining mental and physical practice? -
ANSWER- Recall past shots, execute prior memory
What conditions lead to greater learning transfer? - ANSWER- Same/similar conditions
What approach is recommended to optimize learning transfer of a golf skill? -
ANSWER- Transfer skill at similar level in transfer learning
What are two major ways to structure swing change movements through rehearsal? -
ANSWER- Skills practice and transfer practice
What should a coach do when a student gets mad a swing change does not work? -
ANSWER- Accept blame, remind them they agreed to it
What step in pre shot routine is helpful to a player who wants to trust their swing? -
ANSWER- Positive self-talk
What are the benefits of an effective pre shot routine? - ANSWER- Stay in the present,
prepare, manage emotions
What is recommended immediately after a poor shot is hit? - ANSWER- Identify the flaw
With Correct Answers.
Recommended guideline a manager should use if an employee's performance differs
from the expected? - ANSWER- Address and find mutual agreement
How should resources be allocated to avoid overwhelming a performer? - ANSWER-
Make them aware of what is available
What should a manager do when a performer has difficulty recognizing when to act on a
specific task? - ANSWER- Take a specific direction
A team member sets the holes correctly and is assigned this task routinely. What is the
result of this? - ANSWER- Reinforced the desired outcome
How should the GM use significant work when telling the merchandiser to spot audit
due to shrinkage? - ANSWER- Explain feedback and consequences
How can managers communicate that they want to work with the performer to ensure
success? - ANSWER- Feedback is clear
What guidelines apply when a manager uses the supporting strategy? - ANSWER-
Capable and motivated
What guideline is used with the convincing strategy because the employee is resistant?
- ANSWER- Help overcome resistance and give resources to do the job
What strategy is used by the head pro when requested solutions by his assistant? -
ANSWER- Supporting
What strategy is used with employees who are experienced but unwilling? - ANSWER-
Involving
What action increases the chances of finding a solution that satisfies all parties? -
ANSWER- Address the problem early
During joint problem solving, why is it important to state the problem in relation to the
expectations? - ANSWER- To avoid blame
, What manager behavior is appropriate during termination? - ANSWER- Considerate,
clear, decisive
F&B uses internal control to keep the operation functioning smoothly; what are the
characteristics? - ANSWER- Measure, evaluate, act
What is food cost control? - ANSWER- Management and procedures to regulate costs
What is the most important consideration when forecasting number of staff and
scheduling? - ANSWER- Provide the service, minimal payroll
Which condition enhances the benefits of mental practice? - ANSWER- Cognitive
hypothesis
What is an effective means to help a beginner use motor imagery to improve? -
ANSWER- Combine with physical performance
What optimizes performance when combining mental and physical practice? -
ANSWER- Recall past shots, execute prior memory
What conditions lead to greater learning transfer? - ANSWER- Same/similar conditions
What approach is recommended to optimize learning transfer of a golf skill? -
ANSWER- Transfer skill at similar level in transfer learning
What are two major ways to structure swing change movements through rehearsal? -
ANSWER- Skills practice and transfer practice
What should a coach do when a student gets mad a swing change does not work? -
ANSWER- Accept blame, remind them they agreed to it
What step in pre shot routine is helpful to a player who wants to trust their swing? -
ANSWER- Positive self-talk
What are the benefits of an effective pre shot routine? - ANSWER- Stay in the present,
prepare, manage emotions
What is recommended immediately after a poor shot is hit? - ANSWER- Identify the flaw
